The Mark Travel Corporation
Bethlehem, Pennsylvania, us
Inspire and deliver exceptional value to travelers around the globe as part of the Apple Leisure Group (ALG) team! Our vision is to be the best-in-class and largest all-inclusive resort management and travel services provider, differentiated by the collaboration of our unique resort and distribution brands.Grow your career as an ACD Support Engineer with Apple Leisure Group. You will be responsible for identifying growth opportunities within the call center brands and leveraging technologies in order to gain efficiencies and increase revenue.A successful ACD Support Engineer will:* Research reports of errors in the various call center tools reported by call center agents and Customer Quality across all ALG call centers.* Align with the training team by communicating process, product and/or call center tools changes.* Identify opportunities to increase efficiency/productivity using call center & operations technology.* Design, build, & maintain reports essential to the...