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Senior Helpdesk Analyst
Job Details
full-time
Legal, California, United States
ClickaJobs LTD
Salary : $70000 Annually
04/23/2025
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Full Job Description
Aetna is seeking a highly skilled and experienced Senior
Helpdesk Analyst to join our growing team in Los Angeles, California.
The Senior Helpdesk Analyst will be responsible for providing
technical support to our employees and resolving technical issues
quickly and efficiently. This role requires strong problem-solving
skills, technical expertise, and excellent communication
skills.
Responsibilities:
Qualifications:
Aetna offers a competitive salary and a comprehensive benefits package, including health insurance, paid time off, and a 401(k) plan. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities:
- Provide technical support to employees via phone, email, and chat.
- Troubleshoot and resolve technical issues.
- Maintain accurate records of customer interactions.
- Escalate complex issues to senior support staff.
- Participate in ongoing training and development.
- Contribute to a positive and supportive team environment.
- Develop and maintain technical documentation.
Qualifications:
- Bachelor's degree in computer science or a related field is preferred.
- 5+ years of experience in helpdesk support.
- Strong technical skills and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Experience with various operating systems and software applications.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Aetna offers a competitive salary and a comprehensive benefits package, including health insurance, paid time off, and a 401(k) plan. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Senior Helpdesk Analyst
ClickaJobs LTD
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