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Customer Service Associate, Amazon Fresh
Job Details
full-time
Downtown, Texas, United States
Amazon
Salary : $17 Hourly
05/21/2025
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Full Job Description
Amazon is hiring Customer Service Associates for our Amazon Fresh
operations in Houston, Texas. As a Customer Service Associate, you
will provide support to customers regarding their Amazon Fresh orders,
deliveries, and issues. You will handle inquiries via phone, email,
and chat, ensuring a positive and efficient experience for customers
shopping for groceries.
Responsibilities:
Qualifications:
Amazon is a global leader in e-commerce and logistics, expanding its reach into groceries with Amazon Fresh. Join our Houston team and contribute to providing excellent customer service for our grocery delivery service.
Responsibilities:
- Respond to customer inquiries regarding Amazon Fresh orders, delivery status, product availability, billing, and returns.
- Communicate effectively with customers through multiple channels (phone, email, chat).
- Troubleshoot and resolve customer complaints and issues related to their grocery shopping experience.
- Process refunds, returns, and order modifications.
- Escalate complex issues to specialized teams or supervisors.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on how to use the Amazon Fresh service and features.
- Work collaboratively with operations teams to resolve delivery or product issues.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Stay up-to-date on changes to Amazon Fresh policies, features, and services.
- Handle sensitive customer information with confidentiality.
- Suggest improvements to support processes.
- Assist with training new associates as needed.
Qualifications:
- High School Diploma or equivalent.
- Previous experience (1+ years) in customer service, retail, or a call center environment is preferred.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Ability to work effectively in a fast-paced and dynamic environment.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Problem-solving skills.
- Ability to work flexible hours, which may include evenings, weekends, and holidays.
- Must be reliable and punctual.
- Attention to detail.
- Experience with online grocery services is a plus.
- Ability to maintain composure in challenging customer interactions.
Amazon is a global leader in e-commerce and logistics, expanding its reach into groceries with Amazon Fresh. Join our Houston team and contribute to providing excellent customer service for our grocery delivery service.
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Customer Service Associate, Amazon Fresh
Amazon
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