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Customer Service Representative
Job Details
full-time
Downtown, Texas, United States
Uber
Salary : $16 Hourly
05/21/2025
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Full Job Description
Uber is seeking Customer Service Representatives to join our remote
team supporting operations based out of Houston, Texas. As a Customer
Service Representative, you will be the first point of contact for our
users, providing assistance and resolving issues related to rides,
deliveries, and account inquiries.
Responsibilities:
Qualifications:
Join Uber and help provide support to millions of users worldwide. This remote Customer Service Representative role based out of Houston offers flexibility and the opportunity to be part of a dynamic global technology company.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to the Uber platform, including app functionality, trip details, and payment issues.
- Provide information and support to both riders and drivers/delivery partners.
- Escalate complex issues to the appropriate internal teams for resolution.
- Maintain accurate records of customer interactions and resolutions.
- Educate customers on Uber's policies and procedures.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Adhere to service level agreements (SLAs) and quality standards.
- Handle sensitive customer information with confidentiality and discretion.
- Stay updated on new features, policies, and system changes within the Uber platform.
- Work effectively in a remote environment, managing time and productivity independently.
- Collaborate with team members and supervisors through online communication tools.
- Assist with proactive outreach to users regarding service updates or issues.
- Maintain a positive and empathetic attitude towards customers.
- Meet or exceed individual and team performance metrics.
Qualifications:
- High school diploma or equivalent; some college is a plus.
- Minimum of 1 year of experience in a customer service role, preferably in a call center or online support environment.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency in using computer software and online tools.
- Ability to work independently in a remote setting.
- Requires a quiet workspace with reliable internet connection.
- Ability to work flexible hours, including nights, weekends, and holidays, as the service operates 24/7.
- Customer-focused attitude with a desire to help others.
- Experience in the tech, transportation, or gig economy sectors is a plus.
- Ability to remain calm and professional under pressure.
- Strong attention to detail.
- Ability to learn new systems and processes quickly.
- Typing speed and accuracy are important.
Join Uber and help provide support to millions of users worldwide. This remote Customer Service Representative role based out of Houston offers flexibility and the opportunity to be part of a dynamic global technology company.
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Customer Service Representative
Uber
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