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Customer Service Representative
Job Details
part-time
Charlotte, North Carolina, United States
Costco Wholesale
Salary : $17 Hourly
05/21/2025
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Full Job Description
Job Description:
Costco Wholesale is hiring a Customer Service Representative for our Charlotte, North Carolina location. As a Customer Service Representative, you will be the first point of contact for our valued members, providing exceptional service and resolving inquiries with a friendly and helpful demeanor. This role is crucial in maintaining Costco's reputation for outstanding member satisfaction. You will assist members with returns, memberships, and general questions, ensuring a positive shopping experience.
Responsibilities:
Costco Wholesale is hiring a Customer Service Representative for our Charlotte, North Carolina location. As a Customer Service Representative, you will be the first point of contact for our valued members, providing exceptional service and resolving inquiries with a friendly and helpful demeanor. This role is crucial in maintaining Costco's reputation for outstanding member satisfaction. You will assist members with returns, memberships, and general questions, ensuring a positive shopping experience.
Responsibilities:
- Greet members warmly and provide assistance with inquiries and requests.
- Process membership applications, renewals, and updates.
- Handle merchandise returns and exchanges efficiently and accurately.
- Resolve member complaints and issues with empathy and professionalism.
- Provide information about Costco products, services, and policies.
- Operate cash registers and handle transactions accurately.
- Maintain a clean and organized service desk area.
- Collaborate with other departments to resolve member issues.
- Follow company policies and procedures regarding returns and member services.
- Ensure a high level of member satisfaction.
- Maintain confidentiality of member information.
- Assist with front-end operations as needed.
- Communicate effectively with members and coworkers.
- Learn and stay updated on product knowledge and store promotions.
- Handle phone inquiries from members.
- Escalate complex issues to management when necessary.
- Process gift cards and other payment methods.
- Verify membership details.
- Assist members with locating items in the warehouse.
- Maintain a positive and helpful attitude.
- Work efficiently in a fast-paced environment.
- Adhere to scheduling requirements.
- Participate in training sessions.
- Contribute to a positive team environment.
- Ensure all transactions are recorded accurately.
- Manage time effectively to handle a high volume of member interactions.
- Identify opportunities to improve the member experience.
- Be knowledgeable about Costco services like tire center, pharmacy, etc.
- Help members understand the value of their membership.
- Ensure the service desk is adequately stocked with supplies.
- Maintain a professional appearance and demeanor.
- Handle multiple tasks simultaneously.
- Provide clear and concise information to members.
- Listen actively to member concerns.
- Solve problems creatively and efficiently.
- Maintain accurate records of member interactions.
- Uphold Costco's standards of integrity and ethics.
- Process online order pickups or returns if applicable.
- Ensure all service desk areas are clean and welcoming.
- Handle difficult members with patience and professionalism.
- Be proactive in assisting members.
- Understand and explain the benefits of different membership tiers.
- Ensure all paperwork is completed accurately.
- Contribute to a safe working environment.
- High school diploma or equivalent.
- Previous customer service or retail experience preferred.
- Excellent communication and interpersonal skills.
- Friendly and outgoing personality.
- Ability to handle cash and operate a cash register.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Ability to stand for extended periods.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer skills.
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Customer Service Representative
Costco Wholesale
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