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Customer Success Manager
Job Details
full-time
Seattle, Washington, United States
Salesforce
Salary : $110000 Annually
05/21/2025
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Full Job Description
Salesforce is seeking a Customer Success Manager to join our
team in Seattle, Washington. In this role, you will be responsible for
building and maintaining strong relationships with a portfolio of
Salesforce customers, ensuring they achieve maximum value from their
investment in Salesforce solutions. You will serve as a trusted
advisor, helping customers adopt features, optimize their usage, and
drive successful business outcomes.
As a Customer Success Manager at Salesforce, you will work closely with account executives, solution engineers, and support teams. You will understand customer business objectives, identify opportunities for expansion, proactively address challenges, and ensure high levels of customer satisfaction and retention. This position requires strong relationship management skills, a solid understanding of cloud technology, and a passion for helping customers succeed.
Salesforce is the #1 CRM platform, helping companies connect with their customers in new ways. Join our Customer Success team and help our customers realize the full potential of the Salesforce platform.
Responsibilities:
Qualifications:
Join Salesforce and help our customers achieve their goals with the world's #1 CRM!
As a Customer Success Manager at Salesforce, you will work closely with account executives, solution engineers, and support teams. You will understand customer business objectives, identify opportunities for expansion, proactively address challenges, and ensure high levels of customer satisfaction and retention. This position requires strong relationship management skills, a solid understanding of cloud technology, and a passion for helping customers succeed.
Salesforce is the #1 CRM platform, helping companies connect with their customers in new ways. Join our Customer Success team and help our customers realize the full potential of the Salesforce platform.
Responsibilities:
- Manage a portfolio of assigned Salesforce customers.
- Build and maintain strong relationships with key stakeholders within customer organizations.
- Understand customer business objectives, challenges, and success criteria.
- Develop and execute customer success plans tailored to each customer's needs.
- Proactively engage with customers to drive adoption of Salesforce features and best practices.
- Identify opportunities for customers to expand their use of Salesforce solutions.
- Conduct regular check-ins and business reviews with customers.
- Serve as a point of escalation for customer issues and work with support teams to ensure timely resolution.
- Monitor customer health metrics and identify at-risk accounts.
- Collaborate with Account Executives on renewal strategies and growth opportunities.
- Educate customers on new Salesforce releases and features.
- Share best practices and resources with customers.
- Gather customer feedback and advocate for their needs internally.
- Track customer satisfaction and work to improve it.
- Contribute to the development of customer success playbooks and resources.
- Participate in customer success team meetings and share insights.
- Utilize CRM systems (Salesforce!) to track customer interactions and health.
- Help customers connect with the Salesforce community and resources.
- Ensure customers are deriving tangible value from their Salesforce investment.
- Identify case studies and customer testimonials.
Qualifications:
- Bachelor's degree in Business, Technology, or a related field.
- 3+ years of experience in Customer Success, Account Management, Consulting, or a related client-facing role, preferably in the SaaS/technology industry.
- Experience working with enterprise software or cloud solutions, ideally CRM platforms.
- Strong relationship management and interpersonal skills.
- Excellent written and verbal communication and presentation skills.
- Ability to understand customer business needs and technical concepts.
- Strong problem-solving and negotiation skills.
- Experience with Salesforce products is a significant plus (Admin certification is a bonus).
- Ability to work independently and manage a portfolio of accounts.
- Strong organizational and time management skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Customer-focused mindset.
- Ability to analyze customer data and health metrics.
- Experience identifying and driving growth opportunities.
- Ability to collaborate effectively with sales and technical teams.
- Proficiency in Microsoft Office Suite and CRM software.
Join Salesforce and help our customers achieve their goals with the world's #1 CRM!
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Customer Success Manager
Salesforce
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