566 Call Center jobs in the United States

Job Description

Position Summary:

The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and increase member satisfaction via the telephone. Actively participates in the promotion of credit union products and services to existing and potential members. Maintain quality service standards set by the organization.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• Effective human relations and communications skills with the ability to communicate clearly with all groups of people.
• Minimum 6 months recent customer service experience.
• Professional appearance and demeanor.
• PC literate; including standard Microsoft Office applications.
• Symitar experience preferred.
• Financial Institution experience preferred.

Essential Duties and Responsibilities

• Promptly answer all incoming calls in a polite manner; determine nature of caller’s business and personally assist the caller.
• Assist members in conducting routine transactions by telephone utilizing the Symitar computer system.
• Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail. Follow up on incomplete documentation to clarify and resolve any outstanding items.
• Assist members with problems and or questions requiring research and resolution.
• Perform file maintenance and follow up procedures to include online data changes.
• Actively cross-sell products and services to members, and track in accordance with credit union rules and procedures.
• Prepare member correspondence, subject to Supervisor approval.
• Assist members with general questions regarding all products and services. Assist members with basic technical support and troubleshooting, basic loan and IRA product information.
• Actively participates in credit union and department sprints and initiatives.
• Follow all established policies and procedures, including but not limited to proper authentication and verification.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Assist members with general questions regarding on-line products and services.
• May assist as secondary support for Live Chat as business needs dictate.
• May perform audit functions, balance department totals or other support as assigned by management.
• May provide guidance and training to other employees.
• Perform other duties as assigned.

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. Intermittent keyboarding comprises 75% or more of assigned work. The noise level in the work environment is usually moderate.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The noise level in the work environment is usually moderate.

Job Description

Overnight Call Center Representative
Location: Chesapeake, VA

notifyMD is seeking dedicated and detail-oriented Overnight Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Key Responsibilities:

• Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information , ensuring all message details are thorough and precise.
• Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications:

• A welcoming voice and an upbeat, professional tone.
• Strong command of the English language, including excellent spelling and grammar.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day as part of your scheduled 8-hour overnight shifts.

No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.

Compensation and Benefits:

• Compensation: $17.50 per hour
• Full-time employees are eligible for a robust benefits package including:
  • Employee Stock Ownership
  • Comprehensive Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance Policy
  • Legal Assistance

notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Description

At Allstar Services, we're redefining the roofing and exterior remodeling industry with fast-paced growth and high-impact opportunities. Backed by Morgan Stanley Capital Partners, we operate a national portfolio of top-performing residential and commercial roofing companies, delivering best-in-class solutions to homeowners and businesses across the U.S.

We're built for momentum and innovation, thriving in a high-energy environment where big moves happen fast. With rapid expansion, evolving projects, and the chance to be part of something scaling at an incredible pace, Allstar Services is where you can gain valuable experience in a dynamic industry.

About the Role

We're building a modern, efficient Lead Response Center to support one of the fastest-growing residential roofing platforms in the country. As a Lead Response Specialist , you'll be the first point of contact for homeowners interested in roof replacements or inspections - helping turn that first contact into a scheduled appointment for our sales team.

This role is ideal for someone who enjoys connecting with people, moving with urgency, and being part of a team. You'll use clear scripts, proven tools, and strong support to drive results - no guesswork, no cold calling, no pressure to close a sale.

What You'll Do

• Respond quickly and professionally to new homeowner leads via phone, text, and email - we aim to follow up in under a minute

• Use scripts and checklists to guide conversations and qualify interest

• Schedule appointments that work for both the customer and our field teams

• Work within easy-to-use systems to track lead details, update statuses, and log outcomes

• Collaborate with teammates to keep lead flow organized and running smoothly

• Meet and exceed lead outreach targets like speed-to-lead and booked appointments

• Perform ad hoc duties as assigned and to support professional growth

• Receive coaching and feedback to keep improving and growing in the role

You Might Be a Fit If You.

• Enjoy fast-paced, focused work where you're trusted to get things done

• Have experience in customer service, hospitality, retail, or phone-based roles

• Are comfortable talking on the phone and using tools like calendars or calling and messaging platforms

• Want a role that builds confidence, communication skills, and opens doors to future growth

Relevant Skills & Traits

Adaptability

Excellent communications skills

Teamwork

• Strong time management

• Computer literacy

• Roofing product knowledge (preferred, but not required)

Required Qualifications

• High school diploma or GED equivalent
• 1+ years of work experience
• English-speaking
• Legal to work in the USA

Location: Phoenix, AZ (In-Office)

Experience Level: Entry-level to early-career sales

Compensation & Perks:

• Base hourly pay + regular performance bonuses based on results
• Medical, dental, and vision benefits
• 401k, life insurance, paid time-off, paid holidays, and more as part of a robust benefits package
• Paid training, clear expectations, and real support from your team
• A growing company with opportunities to move into sales, operations, or leadership

If you're ready to grow with a team that values innovation and impact, we'd love to hear from you. Want to be at the center of our growth? Join us.

Allstar Home Services seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with Allstar will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Allstar Services' Equal Employment Opportunity Policy.

Job Description

Working as a Randstad Associate for one of the world's largest Financial Institutions, known for its client-first focus, collaborative, and team-oriented culture. You will answer and assist investors with questions, monetary transactions, financial products, and services. As a Client Representative, you’ll be an advocate for our clients and part of a team that prides itself on building trust and delivering exemplary service and support. If you are passionate about serving others and leading with a growth mindset, empathy, determination, and learning agility, join our team to change the way the world invests. Join our company and elevate your career with learning opportunities and growth.

PAY RATE : $23/hr

SHIFT : Training: 10 weeks, 100% attendance required - Hybrid Training Schedule: M-F 8:30 am-5:00 pm local; REMOTE - Work hours: 9:30 am-6:30 pm local time (shift will be assigned based on business need)

(37.5-hour work week during the slow season. 40 hr. work week during tax season)

Responsibilities

• Serves as the initial point of contact for clients. Follows standardized procedures to meet client needs. May conduct research for complex requests. (opening new accounts, transferring assets, updating account information)
• Familiarity with different investment account types (IRA, Individual, trust accounts) and being able to understand basic rules and regulations governing the different account types
• Familiarity with different Retirement account types (Traditional IRA, Roth IRA, etc) and ability to understand basic rules and regulations governing different account types.
• Documents and notates clear and detailed client interactions for case notes
• Navigates multiple computer screens, resources, and software to provide accurate responses to client inquiries
• Develops basic knowledge of funds, products, and services, and of the overall Financial Services industry

What it takes

• Exceptional client service, communication, problem-solving, and learning agility skills
• Intellectual curiosity and broad understanding of business and financial acumen
• Demonstrate grit and determination in problem-solving and interest in process improvement within the business to accomplish goals
• Proven ability to excel in explaining complex information in ways that are easy to understand
• Thrives in fast-paced work environments that can be ambiguous and require flexibility

This job is for you if you:

• Have a passion for helping others and being able to demonstrate patience, care, professionalism, and dedication to servicing client’s needs
• Have an empathetic predisposition and can navigate difficult and sensitive client situations well
• Have strong verbal/written communication skills to relay complex information that can easily be understood as well as documenting clear and detailed case notes
• Have attention to detail, thoroughness, and consistency in the work produced and upholding high standards
• Are a fast learner, can multi-task, and have a passion for continuous learning to become a subject-matter expert to provide a world-class service
• Demonstrate self-sufficiency by using resources to find solutions for clients and accomplishing their requests effectively while maintaining efficiency to meet department metrics
• Have strong organization skills to be able to prioritize client requests and can adapt to a fast-paced and changing work environment

Qualifications :

• High School Diploma or GED
• 2 Years of Customer Service/Call Center Experience
• 1 year of Financial Experience (preferred but not required)
• Basic Computer Skills

For immediate consideration please email resume to: with FINANCIAL CALL CENTER

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!

Job Description

Job Title: Transportation Support Specialist – Remote Gate Management (RGM)

Location: Tempe, AZ

Pay Rate: $21.00/hour

Contract Duration: 4-month contract with high potential for full-time conversion

Start Date: TBD

Work Schedule:

• Must be open to any 5-day schedule, including weekends
• Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM
• Team operates 7 days/week
• Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week
• Must be available to work holidays

Position Overview

As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.

This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.

Key Responsibilities

• Verify truck and shipment details via live audio/video feeds
• Coordinate driver check-ins, loading/unloading, and departures
• Communicate updates to internal teams and external partners
• Follow SOPs and escalate issues as needed
• Support gate operations to free up on-site associates for other tasks
• Maintain accurate records and transaction logs

Qualifications

• 1+ year of high-volume call center or customer support experience
• Strong job tenure and reliability
• Ability to follow SOPs and solve problems independently
• Proficiency in Microsoft Excel and keyboard shortcuts
• Technically savvy and able to learn quickly
• Comfortable working in a fast-paced, high-pressure environment

Performance Expectations & KPIs

• Transactions Completed: 22/hour (180–230/day)
• Average Handle Time: 120–150 seconds
• Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)
• System tracks availability, breaks, and productivity metrics

Employee Value Proposition (EVP)

• Opportunity to join the world’s largest logistics company
• High conversion rate to full-time employment
• Day-one benefits upon conversion
• Up to $,000 tuition reimbursement for online or college courses
• Career advancement support across teams

Pay and Benefits

The pay range for this position is 23.00 - 23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Job Description

Position: Transportation Specialist

Pay: $21 - $2

Training: Mon-Fri 8-5pm MST

Hours: Days will vary; 9:00-6:00pm MST, Weekend availability required

Overtime: During Peak (now through mid-January) reps may be required to work mandatory overtime up to 6 day/week totaling 60 hrs/week

Holidays: Must be able/open to working Holidays

Work Environment: Onsite in Tempe, AZ

Contract Duration: 4 Month Contract – High potential to convert after 4 months.

DESCRIPTION

Seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job Responsibilities:

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of customer loads
• Will be making outbound calls seeking to understand the potential or current “failure” discovered in the systems
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

BASIC QUALIFICATIONS

• Call Center Background (Inbound or outbound)
• Call control is main skill, focus on details/facts to get to resolution
• Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem
• Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience)
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

• 1+ year of call center experience
• Collections, insurance, claims, investigations
• Ability to problem solve in the moment
• Agile- Open to change and enjoys a fast-paced work environment

Performance Metrics:

• There will be weekly performance progress reports that will monitor certain performance goals for the department
• Utilization and Productivity are key metrics
• Call volume 50-60 outbound calls a day 5-7 min long
• Once direct, there is an ability to change shifts (4X10s OR M, T-Th, F) (M-F front or back half) based on business need
• Growth potential and upward mobility
• PTO and Sick time
• Benefits

Pay and Benefits

The pay range for this position is $23.00 - $23 00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Job Description

Position: Transportation Specialist

Pay: $21 - $2

Training: Mon-Fri 8-5pm MST

Hours: Days will vary; 9:00-6:00pm MST, Weekend availability required

Overtime: During Peak (now through mid-January) reps may be required to work mandatory overtime up to 6 day/week totaling 60 hrs/week

Holidays: Must be able/open to working Holidays

Work Environment: Onsite in Tempe, AZ

Contract Duration: 4 Month Contract – High potential to convert after 4 months.

DESCRIPTION

Seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job Responsibilities:

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of customer loads
• Will be making outbound calls seeking to understand the potential or current “failure” discovered in the systems
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

BASIC QUALIFICATIONS

• Call Center Background (Inbound or outbound)
• Call control is main skill, focus on details/facts to get to resolution
• Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem
• Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience)
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

• 1+ year of call center experience
• Collections, insurance, claims, investigations
• Ability to problem solve in the moment
• Agile- Open to change and enjoys a fast-paced work environment

Performance Metrics:

• There will be weekly performance progress reports that will monitor certain performance goals for the department
• Utilization and Productivity are key metrics
• Call volume 50-60 outbound calls a day 5-7 min long
• Once direct, there is an ability to change shifts (4X10s OR M, T-Th, F) (M-F front or back half) based on business need
• Growth potential and upward mobility
• PTO and Sick time
• Benefits

Pay and Benefits

The pay range for this position is $23.00 - $23 00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Job Description

Title: Call Center Representative

Location: Phoenix, AZ US 85007

Duration 6 months contract

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

Answering incoming phone calls in a fast paced environment

Resolving Tier 1 level issues

Reviewing taxpayer accounts

Verifying, gathering and simultaneously updating key information

Educating taxpayers of online resources and current tax policies

Submitting requests for payment arrangements

Documenting actions taken into multiple systems

Participating in all team engagement activities

Meeting performance expectations

Skills Required:

Strong ability to multitask

Basic use of Microsoft Word, Excel and Google Workspace

Basic math skills are required - addition, subtraction, multiplication and division.

Communicate well both in writing and verbally

Great interpersonal skills

Retain knowledge easily

Creative in problem solving

Goal oriented

Organized

Skills Preferred:

Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call center.

National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking. 

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Job Description

Job Title: Transportation Support Specialist – Remote Gate Management (RGM)

Location: Tempe, AZ

Pay Rate: $21.00/hour

Contract Duration: 4-month contract with high potential for full-time conversion

Start Date: TBD

Work Schedule:

• Must be open to any 5-day schedule, including weekends
• Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM
• Team operates 7 days/week
• Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week
• Must be available to work holidays

Position Overview

As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.

This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.

Key Responsibilities

• Verify truck and shipment details via live audio/video feeds
• Coordinate driver check-ins, loading/unloading, and departures
• Communicate updates to internal teams and external partners
• Follow SOPs and escalate issues as needed
• Support gate operations to free up on-site associates for other tasks
• Maintain accurate records and transaction logs

Qualifications

• 1+ year of high-volume call center or customer support experience
• Strong job tenure and reliability
• Ability to follow SOPs and solve problems independently
• Proficiency in Microsoft Excel and keyboard shortcuts
• Technically savvy and able to learn quickly
• Comfortable working in a fast-paced, high-pressure environment

Performance Expectations & KPIs

• Transactions Completed: 22/hour (180–230/day)
• Average Handle Time: 120–150 seconds
• Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)
• System tracks availability, breaks, and productivity metrics

Employee Value Proposition (EVP)

• Opportunity to join the world’s largest logistics company
• High conversion rate to full-time employment
• Day-one benefits upon conversion
• Up to $,000 tuition reimbursement for online or college courses
• Career advancement support across teams

Pay and Benefits

The pay range for this position is 23.00 - 23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.