1,445 Care Coordination jobs in the United States

Job Description

VIVA HEALTH, ranked one of the Best Places to Work by Modern Healthcare, has an amazing opportunity for a Supervisor, Care Coordination in Auburn, AL!

The Supervisor, Care Coordination will supervise the day-to-day operations of a team of employees and will support staff by providing operational oversight and clear objectives and goals for the department. This position is responsible for caseload reviews and supervisory visits for the team. This position is also responsible for visiting provider offices to develop partnerships with providers and office staff. This position will carry a partial caseload as needed. This position is responsible for ensuring employees have supplies and other resources needed for the team to perform essential job functions. This position will travel to locations within the relevant service area through a reliable means of transportation insured following Company policy. This position has occasional work-from-home opportunities.

REQUIRED:

• BSW from an accredited program of social work or a degree in Nursing from an accredited program of professional nursing
• Three years of experience in medical or behavioral health case management
• Current RN or LBSW license in good standing with the State of Alabama Board
• Valid driver's license in good standing
• May require significant face-to-face member contact with duties regularly performed away from the principal place of business
• Willing to submit to vaccine testing and screening
• Ability to manage and direct staff in a positive and effective manner
• Demonstrate excellent oral and written communication skills as well as a thorough knowledge of medical terminology
• Working knowledge of health-related service delivery systems
• Ability to analyze varied environmental factors concerning recipients’ well-being
• Highly motivated, goal-oriented, and willing to work to satisfy department goals when required
• Ability to be flexible and accommodate shifting priorities
• Ability to perform day-to-day responsibilities with minimal supervision, exercise independent judgment, and maintain confidentiality
• Strong presentation skills
• Basic computer skills

PREFERRED:

• BSN, MSW, or another clinical field
• Five years of experience in medical case management
• Current RN or LGSW license in good standing with the appropriate State of Alabama Board
• Certified Case Manager
• Proficient in the use of Microsoft Office Suite of products such as Word, Excel, and PowerPoint

Job Description

We are seeking a Care Coordination Supervisor!
Coshocton / Muskingum County

This role is eligible for a sign-on bonus of $5,000.00!

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Care Coordination Supervisor is primarily responsible for ensuring adherence to the high-fidelity wraparound model of care coordination, ensuring quality care for children and families/caregivers representing diverse socioeconomic, racial, ethnic, and cultural backgrounds. The supervisor has a thorough understanding of local community resources and are skilled at developing and maintaining working relationships with staff, clients, and community partners. This position will be responsible for serving Region I.

The pay range for this position is $2,609- 79,175.95 annually based on experience. LSW/LPC is required for this role.

Essential Functions:

• Supervise and oversee activities of care coordination team members through various methods, including but not limited to team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support and assistance to staff through individual and group conferences, assistance in analyzing case problems, and in improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain a high-fidelity wraparound training credential.
• Ensure completion of skill and competency-based training to supervise delivery of ICC and MCC. Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc.
• Ensures coordination and adherence to the on-call rotation
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with a focus on ensuring family voice and choice.
• Ability to assess needs in crisis situations and inform the response.
• Respects confidential information. Ensures operations meet quality and compliance standards.
• Ensures documentation meets Medicaid standards.
• Evaluates the performance of staff members and recommends appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.
• All other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in social work or counseling required, master's degree preferred.
• LSW/LPC required.
• Three years of experience providing coordinated supportive services/care coordination services required.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field is required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, colleagues, and partners.
• Excellent organizational skills with the ability to stay focused
• Ability to prioritize multiple tasks
• Demonstrated clinical knowledge of children with co-occurring developmental disorders and complex behavioral health issues
• Experience working within Electronic Health Record systems

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization:

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description

We are seeking a Care Coordination Supervisor!
Coshocton / Muskingum County

This role is eligible for a sign-on bonus of $5,000.00!

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Care Coordination Supervisor is primarily responsible for ensuring adherence to the high-fidelity wraparound model of care coordination, ensuring quality care for children and families/caregivers representing diverse socioeconomic, racial, ethnic, and cultural backgrounds. The supervisor has a thorough understanding of local community resources and are skilled at developing and maintaining working relationships with staff, clients, and community partners. This position will be responsible for serving Region I.

The pay range for this position is $2,609- 79,175.95 annually based on experience. LSW/LPC is required for this role.

Essential Functions:

• Supervise and oversee activities of care coordination team members through various methods, including but not limited to team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support and assistance to staff through individual and group conferences, assistance in analyzing case problems, and in improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain a high-fidelity wraparound training credential.
• Ensure completion of skill and competency-based training to supervise delivery of ICC and MCC. Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc.
• Ensures coordination and adherence to the on-call rotation
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with a focus on ensuring family voice and choice.
• Ability to assess needs in crisis situations and inform the response.
• Respects confidential information. Ensures operations meet quality and compliance standards.
• Ensures documentation meets Medicaid standards.
• Evaluates the performance of staff members and recommends appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.
• All other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in social work or counseling required, master's degree preferred.
• LSW/LPC required.
• Three years of experience providing coordinated supportive services/care coordination services required.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field is required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, colleagues, and partners.
• Excellent organizational skills with the ability to stay focused
• Ability to prioritize multiple tasks
• Demonstrated clinical knowledge of children with co-occurring developmental disorders and complex behavioral health issues
• Experience working within Electronic Health Record systems

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization:

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description

Description:

POSITION SUMMARY:

The Wraparound Care Coordination Supervisor is responsible for oversight of services for youth who are assigned to the High Fidelity Wraparound Tier of service within Pathways to Success. Responsible the selection, training and supervision of Wraparound Care Coordinators. Provides clinical consultation to program staff regarding clients as needed concerning program services. Assures compliance with HFS Care Coordination and Support Organization requirements and all regulations in which the services and agency are provided under.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• In coordination with Manager of Care Coordination, interviews, selects, trains and supervises Wraparound Care Coordinators. Monitors employee performance and completes quarterly and annual evaluations. Works to resolve any performance issues or concerns.
• Provides oversight to client referrals, intake and admissions, assuring timely response to referral sources.
• Maintains positive relationships and open communication with community providers and others with whom the agency collaborates on behalf of clients.
• Oversees record keeping and reporting processes to insure that flow of written communication is current and effective.
• Provides leadership to the Utilization Review committee to ensure that the process is completed and that results are used to improve the quality of services.
• Participates in the all required committees including but not limited to monthly staff meeting and leadership meeting.
• Responsible for all program reviews and the success of the programs key performance indicators.
• Ensure needs of clients are met and services maintain Wraparound fidelity. Ensure staff have a variety of skills and resources to utilize when working with youth and families.
• Monitors direct service requirements of staff to ensure targets are being met and monitors caseload size to ensure accurate ratio.
• Adheres to and follows all other required duties necessary and assigned by Manager.

QUALITICATION REQUIREMENTS

• Strong organizational and time management skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Must possess the experience, personal qualities and practice skills to work effectively with professionals in other organizations and from other disciplines and to provide services consistent with Systems of Care and Wraparound.
• Ability to supervise and support staff both onsite and remote locations.
• High level of discretion with the ability to handle confidential and sensitive information.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University , to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

TCI (Therapeutic Crisis Intervention). Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Monthly refresher opportunities are provided. Employees who fall out of compliance may be required to retake the full course. Consistent participation and application of both CARE and TCI are essential to job performance.

Working Conditions

This position operates in a professional office environment and routinely uses standard equipment including, but not limited to, filing cabinets, computers, phones, photocopiers, etc.

The role may involve frequent walking, standing, or lifting of materials up to 10 pounds, depending on program needs. These physical demands are representative of those needed to perform the essential functions of the job.

EDUCATION AND/OR EXPERIENCE

• A Masters Degree in Social Social Work, Counseling, or Psychology from an accredited program, or in a related human service field.
• License of Clinical Social Work (LCSW) or Licensed Clinical Professional Counselor (LCPC) preferred.
• Supervisory experience in the human services field is required
• Knowledge of community programs, services and evidence-based practices and a variety of treatment modalities used to work with youth and their family to navigate child serving systems

Requirements

• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof of automobile insurance.

Job Description

We are seeking a Care Coordination Supervisor!

This role is eligible for a sign-on bonus of $5,000.00!

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Care Coordination Supervisor is primarily responsible for ensuring adherence to the high-fidelity wraparound model of care coordination, ensuring quality care for children and families/caregivers representing diverse socioeconomic, racial, ethnic, and cultural backgrounds. The supervisor has a thorough understanding of local community resources and are skilled at developing and maintaining working relationships with staff, clients, and community partners. This position will be responsible for serving Region I (Fairfield, Perry, Muskingum, Morgan, Noble, Guernsey, Coshocton, and Washington Counties).

The salary range for this position is $2,609.67 to 79,175.95.

Essential Functions:

• Supervise and oversee activities of care coordination team members through various methods including but not limited to team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support and assistance to staff through individual and group conferences, assistance in analyzing case problems, and in improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain high fidelity wraparound training credential.
• Ensure completion of skill and competency-based training to supervise delivery of ICC and MCC. Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc.
• Ensures coordination and adherence of on-call rotation
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with focus on ensuring family voice and choice.
• Ability to assess needs in crisis situations and inform response.
• Respects confidential information. Ensures operations meet quality and compliance standards.
• Assures documentation meets Medicaid standards.
• Evaluates performance of staff members and recommends appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.
• All other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in social work or counseling, master's degree preferred.
• LSW/LPC required, LISW/LPCC preferred.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, and colleagues, and partners.
• Excellent organizational skills with the ability to stay focused
• Ability to prioritize multiple tasks
• Demonstrated clinical knowledge of children with co-occurring developmental disorder and complex behavioral health issues
• Experience working within Electronic Health Record systems

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues, including:

- Managing stress, anxiety and depression

-Improving relationships at home or work

-Getting guidance on legal and financial concerns

-Coping with occupational stress and burnout support

-Addressing substance use issue

To learn more about our organization:

OUR VISION
Healthy people. Strong communities.

OUR MISSION
Delivering exceptional care through connection.

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope.

Collaboration - We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.

Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.

Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description

DESCRIPTION:

Optimize the functioning of individuals increasing self-sufficiency and satisfaction in the living, learning, work and social environment of their choice through evaluation, monitor, linkage, and advocacy. Provide services to adults and children suffering from a serious and persistent mental illness who have complex needs and will require services to maintain or improve level of functioning, self-sufficiency and independence for at least one year. Maintain case load of no more than 40 consumers; wherein adults are considered one consumer and children are considered two consumers. Evaluate and discuss with supervisor consumer’s continued program eligibility as establish by 65 E 15 Guidelines. Maintain documentation as per 65 E 15; Medicaid and other state and federal regulatory guidelines. Develop and maintain resource database to facilitate linkage, brokerage and access to resources for consumers. Provide goal oriented and individualized supports through assessment, planning, linkage, advocacy, coordination and monitoring. Maintain communication with agencies and resources within the community to facilitate self-sufficiency and independence for consumers. Develop and updates Comprehensive Assessment and Comprehensive Service Plans reflecting individualized measurable goals in a timely manner (within 30 days of initial contact). Monitors and updates Comprehensive Service Plans when there is a significant life/status change in consumer’s life but at a minimum of every six months from initial plan. Complete a home visit during the development of the Comprehensive Assessment and prior to the completion of the CSP; and conduct home visits at least every other month for every consumer provided that it is approved by the consumer. Prepares and maintain documentation in compliance with contracting and regulatory agencies and not limited to verbal instructions from direct supervisory staff. Maintains consistent productivity, at least 80% of the established agency goal, per month. Submit/file required documentation in the expected timely manner. Maintain face-to-face contact at least once per month with consumers. Assume responsibility for the maintenance and auditing of all assigned consumer’ Case Management records. Participate in Performance Improvement Program and Peer Review as required. Procure contingency funds as provided by DCF procedures.

QUALIFICATIONS:
Graduate from an accredited College or University with a minimum of a Bachelor’s Degree in the human service filed and have a minimum of one year of full time experience working with adults experiencing serious mental illness. DCF/CCMS State Certified or eligible. Maintain current CPR certification from the American Heart Association. Must have a valid Florida Driver’s License. Possess knowledge of community resources, Community-Based Organizations and private providers of services to optimize the functions of individual eligible to receive management services. Good documentation skills, computer literate, ability to work independently, excellent interpersonal and communication skills.

We Are An Equal Opportunity Employer

Job Description

Director of Coordination

A reputable and mission-driven home care agency based in Brooklyn is seeking a Director of Coordination to lead a dynamic team of professionals supporting hundreds of clients across NYC.

If you’re passionate about creating meaningful impact, thrive in a collaborative environment, and are ready to step into a leadership role with real growth potential, we’d love to hear from you.

Why This Opportunity Stands Out

• Enjoy generous paid time off and major holidays off
• Fridays are always half-days
• Comprehensive health benefits (with no premium cost)
• Childcare reimbursement
• Supportive and stable team culture—this is not an environment with high turnover
• Recently promoted leadership—growth from within is prioritized

About the Role

You’ll lead a high-performing team responsible for caregiver scheduling, service coverage, client relations, payroll accuracy, and daily operations. This hands-on leadership role is ideal for someone who can inspire others, think operationally, and maintain a calm, solutions-oriented mindset in a fast-paced setting.

Key Responsibilities

• Supervise and support coordinators managing caregiver schedules and daily service delivery
• Oversee full shift coverage, including last-minute or emergency staffing
• Drive efficient, accurate caregiver-patient matching
• Ensure compliance with agency standards, DOH regulations, and documentation timelines
• Monitor service delivery and implement corrective actions when needed
• Cultivate a culture of accountability, teamwork, and care

Requirements

• At least 3 years of leadership experience in home care coordination or HR, in a LHCSA
• Experience managing high-volume, multilingual teams (on-site and remote)
• Skilled in communication, coaching, scheduling, and compliance oversight
• Proficient in Microsoft Office and scheduling tools (e.g., HHAeXchange, Smartsheet)

Preferred:

• Multilingual (Spanish or Yiddish)
• Knowledge of Medicaid waiver programs
• Experience in quality assurance, internal audits, or process improvement

What We Offer

• Full health, dental, and vision insurance
• FSA & life insurance
• Paid time off & paid holidays
• Half-day Fridays
• Childcare reimbursement
• A truly collaborative work environment where your contributions are recognized and valued

At Elite Connect, we redefine healthcare recruitment by matching candidates with pre-vetted companies that share our values of appreciation, integrity, and employee satisfaction. With over a decade of experience, we ensure you find organizations that align with your culture and goals. Trust us to be your partner in navigating your healthcare career and achieving your professional aspirations.

Apply today and take the next step in your home care leadership journey—join a team that understands the value of work-life balance, respect, and long-term growth.

Job Description

Description:

WHO WE ARE…

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic.

For more information visit our website:

WHO WE ARE LOOKING FOR…

Mission- Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.

Ally: You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities.

Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.

Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.

WHAT WE OFFER…

• Excellent Health and Dental Insurance.
• Vacation, Sick and Personal time accrued biweekly.
• Up to 11 Paid Holidays.
• Retirement program through Mutual of America.
• Additional supplemental insurance programs.
• Tuition reimbursement.
• Mileage reimbursement.
• Employer paid life insurance.
• Flexible spending

Job Description

The Director of Care Coordination is a senior leadership role responsible for ensuring that the interactions and experiences patients, loved ones, and referral partners have with Plum Creek Recovery Ranch are exemplary and consistent. This is accomplished by collaborating with facility-based employees, business development staff, strategic referral partners, and patient support system points of contact. The director will manage and supervise onsite care coordinators and have additional reporting responsibilities to the CEO and other members of the facility leadership team. The Director of Care Coordination also focuses on maintaining and improving strategic referral partnerships by optimizing communication and strengthening business relationships. The ideal candidate has experience in behavioral health and/or SUD management as part of the treatment team. Experience as a case manager, care coordinator, or business development representative is preferred.

Requirements

Essential Duties:

Leadership & Departmental Supervision

• Management of onsite case management/care coordination team. Ensuring case managers/care coordinators are regularly meeting with patients for discharge planning, transition plans, and treatment support. Ensuring case managers are meeting KPIs as determined by facility and outreach leadership.

· Train and oversee clinical team in support of outreach corporate initiatives regarding client aftercare coordination with our preferred providers. This includes but is not limited to documentation in Kipu, Salesforce, and other areas as deemed appropriate.

· Primary contact between the facility staff, business development, and strategic partners in assuring interdepartmental communication and patient care coordination is completed in a timely and appropriate manner.

· Develop, implement, and manage operational policies, procedures, and performance metrics to ensure efficiency and effectiveness.

· Ensures, when appropriate, that we are referring patients to vetted, strategic partners for continued care.

· Attends weekly and appropriate treatment team and clinical meetings for important patient updates and discharge planning discussions.

· Coordinate tours with business development representatives and external referral sources, ensuring visitors have an experience in alignment with facility values of excellence.

· Facilitate aftercare groups and individual meetings with patients regarding discharge planning and continuation of care.

· Collaborate with family therapists to provide resources for families of patients.

· Work closely with the admissions team to identify strategic opportunities to refer patients to partner facilities when not appropriate for care at Plum Creek Recovery Ranch.

· Collaborate with alumni coordinator to identify any opportunities to provide additional resources and referrals to our patients and treatment partners.

Staff Management & Development

• Lead, mentor, and evaluate care coordinators, fostering a culture of accountability, teamwork, and continuous improvement.

• Ensure appropriate staffing levels, training programs, and professional development opportunities to maintain service excellence.

Compliance & Quality Assurance

• Ensure compliance with federal, state, and local licensing regulations, accreditation standards, and industry best practices.

• Oversee and monitor patient satisfaction, treatment outcomes, and departmental performance within the standards and best practices of the behavioral healthcare industry.

Community & Stakeholder Relations

• Represent the facility in professional networks, industry events, and community partnerships.

• Strengthen relationships with referral sources, regulatory agencies, and other key stakeholders.

Knowledge Skills and Abilities

Education & Experience

• Bachelor’s degree in healthcare administration, business administration, or related field. Years of experience may be substituted for a degree, depending on the type of experience.
• Minimum of 5 years in the behavioral healthcare industry, with at least 2 years in a management or lead role within a behavioral health, substance use, or residential treatment setting.
• Experience working with patients and documentation in a behavioral health facility is required.

Skills & Competencies

• Exceptional leadership, communication, organizational, and decision-making skills.
• An understanding of healthcare regulations, licensing, and accreditation processes (e.g., Joint Commission, CARF).
• Knowledge of KIPU, Salesforce, or other similar EMR and CRM software.
• Excellent interpersonal and communication skills, with the ability to work effectively across all levels of the organization.
• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel and the ability to type a minimum of 30 words per minute.

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.

• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

Full-time employees only are eligible on the 1st day of the month following 30 days of employment

Medical/ Dental/ Vision

Life Insurance/ AD&O

Short and Long-term Disability

401(k} Retirement plan

Generous PTO offering