15 Health Information Services Technician jobs in Torrance

Job Description

Summary

The Senior IT Helpdesk Support technician reports directly to the Supervisor, IT Infrastructure and Operations in the Health Information Technology (HIT) department. The role identifies, researches, and resolves the most complex technical problems. The role responds to telephone, email, and online requests for technical support. In addition, the helpdesk senior technician provides support to end users for computer, application, system, device, access, and hardware issues and may train, coach, or assist less experienced team members.

Duties and Responsibilities

•    Considered the Subject Matter Expert (SME) for the IT Helpdesk Support technical team, assists with onboarding training and support of setting up new teammates

•    Provides level 1 and escalated technical phone/ticketing support to internal employees and external clients.

•    Record requests, incidents, and status information in the company’s ticketing handling system.

•    Provides detailed documentation of all transactions handled with clear and concise resolution steps.

•    Supports the implementation and deployment of internal business systems and solutions.

•    Responsible for the triage of colleagues taking ownership of issues/tickets by carrying out problems to their resolutions as timely as possible.

•    Assists System Administrators with the monitoring, maintenance, and inventory reconciliation, including the equipment data centers/storage, to comply with the department’s policies.

•    Support the set-up of new suites in the same building or company physical moves as needed.

•    Assists the Supervisor/Director with needed equipment purchase order requests, which includes tracking and reconciliation.

•    Works closely with System Administrators with e-cycling (waste management) of old equipment, ensuring that policies are followed, and the disposal is completed correctly.

•    Collaborates and participates in Special Projects with System Administrators, Network Administrators, IT Project Managers, and other department leadership members.

•    Responsible for ensuring all ‘new hires’ are set up correctly before their start date.

•    On-call availability on a rotational schedule shared with the rest of the team.

•    Other tasks or projects assigned by the Supervisor or Director.

Minimum Job Requirements

•    Bachelor’s Degree or 5+ years’ experience in a similar IT helpdesk technical support role.

•    Strong verbal/written communication, problem-solving, and organizational skills to support an environment driven by customer service and teamwork.

•    Working knowledge of Microsoft Office applications, Microsoft Windows Servers and Workstations, Networks, printers, scanners, and other computer-related hardware and phone systems.

•    Must have excellent problem-solving and analytical skills; extensive experience with desktop hardware, software applications, operating systems, and network connectivity is necessary.

Skill and Abilities

•    A team player ready to contribute in a team-oriented environment; able to multi-task in a fast-paced environment.

•    The ability to communicate information and speak clearly about ideas so others will understand and work autonomously without supervision.

•    Creative problem-solving ability and dedication to accomplishing goals and challenges presented daily by internal and external end-users.

•    Ability to interact with various levels of management, executive leadership, and end-users.

•    Able to follow, critically evaluate and improve current processes and workflows.

Job Description

Technical Support Agent 1 – City of Industry, CA
On-site | $20/hr | Monday–Friday, 8:00 AM–5:00 PM

We’re looking for a Technical Support Agent I to provide phone, email, and remote support for hardware, software, and networking issues. This role is ideal for someone with strong troubleshooting skills, excellent communication, and a customer-first mindset.

Responsibilities

• Resolve technical issues and guide customers through setup and usage.

• Document all support interactions in CRM systems.

• Escalate and collaborate on complex product issues.

• Perform testing to ensure product reliability.

Qualifications

• Experience troubleshooting hardware/software issues.

• Training or degree in Computer Science, IT, or related field.

• Strong knowledge of PC and IP networking fundamentals.

• Clear, professional communication and problem-solving skills.

Preferred

• Bachelor’s degree in Electrical Engineering, Computer Science, or related.

• Industry certifications such as CompTIA A+, Network+, Security+ (or similar).

• Experience in security, video surveillance, or related industries.

• Proficiency with MS Office and technical applications.

Discover your dream job effortlessly with TG Solutions. Benefit from our vast experience and personalized approach. We’re your career advocates, ensuring the perfect match between your skills and aspirations, taking you closer to your goals.

Discover your dream job effortlessly with TG Solutions. Benefit from our vast experience and personalized approach. We’re your career advocates, ensuring the perfect match between your skills and aspirations, taking you closer to your goals.

Job Description

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned
   

ESSENTIAL REQUIREMENTS

·    Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls

·    Ability to maintain confidential business information

·    Ability to respond to customers in a timely and effective manner

·    Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

·    Ability to work independently with minimum supervision

·    Ability to work under pressure

·    Strong troubleshooting, problem-solving, and team player mindset is a plus

·    Proactive and enthusiastic to excel

OTHER REQUIREMENT

·    Domestic and/or International Travel may be required (up to 25%)

·    Willing and able to work additional hours when needed

·    Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

·    1+ Years of Professional Experience in technical support or related areas

·    Experience in the security system industry is highly desired

·    A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required

·    Preferred certificate: CompTIA A+

·    Fresh graduates will also be considere

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.

Job Description

GeoSearch is actively seeking a UAV Technical Support Specialist. This role is the primary point of contact for diverse enterprise drone solutions (ready-to-fly packages, payloads, software, accessories) for clients in public safety, industrial inspection, agriculture, construction, and more. You will answer technical questions, troubleshoot complex hardware and software issues through our support portal, and contribute to our knowledge base. The goal is to ensure the highest level of technical support and responsiveness for integrating entire drone systems. 

It is preferred that this candidate reside in the greater Los Angeles, CA area, but remote candidates who meet all requirements will also be considered.

Key Responsibilities

• Respond to escalated customer inquiries and concerns via phone, email, or chat, providing timely and empathetic resolutions.
• Process refund, replacement, cancellation, and chargeback requests with accuracy, ensuring compliance with company policies.
• Monitor and address disputed transactions and shipping issues, coordinating with logistics teams to track and resolve discrepancies.
• Collaborate with warehouse and inventory teams to confirm stock availability, track fulfillment progress, and update customers on order status.
• Document daily after-hours activities, prepare follow-up communications, and maintain detailed customer interaction records.
• Assist sales teams with order processing,

Job Description

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. Position holder is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Responsibilities Include:

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.

Hardware Experience Required:

PC Hardware Troubleshooting

Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

Network Infrastructure Troubleshooting:

Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Software, Installation, Configuration, and Maintenance:

Windows Operating Systems

Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

Microsoft Office 365 Suite:

Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams

Professional Experience Level/Other Qualifications

Must be able to lift at least 40lbs.

Ability to organize short and long-term tasks and communicate status of tasks with clients and management.

Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.

Ability to work with others.

Self-starter with results driven focus.

Demonstrated experience managing data coordination and conversion projects.

Education/Training

Bachelor's degree in computer science or related field preferred or equivalent job experience of 10+ yrs.

Position Notes

May assume other duties as required/needed.

May be required to work various shifts as needed.

Candidate will need the ability to be mobile to visit different sites in the area to provide technical support.

Job Description

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support II in Los Angeles County with the following duties.

Position Description Summary

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Key Responsibilities:

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.
• May assume other duties as required/needed.
• Maybe required to work various shifts as needed.
• Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.

Requirements

PC Hardware Troubleshooting

• Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

Microsoft Office 365 Suite

• Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams

Education and Professional Experience:

• Bachelor's degree in computer science or related field preferred
• Minimum of 10 years of experience

Other Requirements:

• Candidate must have access to company vehicle or be willing to use personal vehicle.
• Must be able to lift at least 40 lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

Benefits

• Salary Range: $94,000-$99,000
• Medical, Vision, & Dental – 100% covered for the employee*
• Life and Disability Insurance
• 10.5 days of Vacation pay (Accrued)
• 6 days of Sick pay (Available Immediately)
• 10 days of Holiday pay (9 Holidays, 1 Personal Day)
• 3% Employer Contribution 401k (After 1 year of service)
• Monthly Stipend for Cell Phone
• Laptop for work purposes

Job Description

Technical Support Specialist

Full-time | Hybrid | Los Angeles, CA

About the Role

We’re looking for a Technical Support Specialist to serve as the first line of support for scientists and researchers using advanced sequencing technologies.

You’ll combine your technical background in the life sciences with exceptional communication skills to help customers troubleshoot, interpret data, and achieve the best possible results.

This is a great opportunity for someone who thrives at the intersection of science, technology, and customer success —someone who loves solving problems, managing details, and improving processes that empower research innovation.

What You’ll Do

• Act as the first point of contact for customers via email and phone , providing responsive, empathetic, and technically sound support.

• Assist with DNA sequencing workflows , interpreting scientific information and identifying optimal solutions.

• Monitor sequencing outputs and proactively troubleshoot quality issues to ensure accuracy and turnaround speed.

• Document all customer interactions and technical issues in CRM tools (HubSpot, Zendesk, Salesforce).

• Collaborate with cross-functional teams including lab technicians, bioinformatics engineers, and software developers to resolve complex cases.

• Maintain meticulous records for traceability and compliance.

• Identify recurring issues and contribute to workflow improvements, documentation updates, and customer education materials .

• Support the broader customer success team in maintaining world-class service and operational excellence.

What We’re Looking For

• Bachelor’s degree (or equivalent experience) in Molecular Biology, Biochemistry, Genetics, or related field .

• 1–3+ years of experience in technical support, lab operations, or research assistance within a life sciences or biotech environment.

• Familiarity with DNA sequencing, NGS workflows, PCR, and bioinformatics tools .

• Strong communication and problem-solving skills—able to distill complex concepts for both technical and non-technical audiences.

• Proficiency with CRM systems (e.g., HubSpot, Zendesk, Salesforce).

• Ability to work hybrid (3 days per week in-office, typically M/W/F) with time zones aligned to local working hours.

• Highly organized, detail-oriented, and comfortable handling multiple priorities in a fast-moving setting.

Compensation & Benefits

• Salary: $50K – $80K (based on location and experience)

• Equity: Included in compensation package

• Benefits:

• 4 weeks PTO + 10 paid holidays

• 401(k) with employer match

• Health, dental, and vision insurance

• Life insurance and mental health coverage

• Health Advocate program & gym membership reimbursement

Why Join

• Be part of a team accelerating scientific discovery and innovation in the life sciences.

• Work with a mission-driven organization using technology to transform how scientists sequence and analyze DNA.

• Gain hands-on experience with cutting-edge bioinformatics tools and next-generation sequencing workflows.

• Join a collaborative, fast-moving team where your work directly supports groundbreaking research.

Ready to take the next step?

Apply now or email Jenn at to learn more.

Job Description

Help Desk Analyst - Evening and Weekend Shift

Location:  Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)

Salary:  $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)

Benefits:  Medical, Dental, Vision (M/D/V), Flexible Spending

Job Description

We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in Rancho Dominguez, California. In this role, you will provide technical support to end-users, troubleshoot a variety of hardware and software issues, and ensure smooth operations across IT systems. This is an excellent opportunity to apply your problem-solving skills and technical expertise in a dynamic environment.

Responsibilities:
• Respond promptly to service desk tickets and provide effective resolutions to technical issues.
• Troubleshoot and resolve hardware and software problems on devices running Microsoft Windows.
• Manage user accounts and permissions using Active Directory, ensuring secure access.
• Provide guidance and support for Windows 10-related queries and issues.
• Collaborate with team members to identify and implement process improvements within IT support.
• Deliver clear and precise communication to users regarding issue resolution and technical guidance.
• Maintain accurate documentation of technical issues and their resolutions.
• Monitor system performance and escalate complex issues to the appropriate teams.
• Ensure adherence to IT policies and procedures while addressing user concerns.• Proficiency in Active Directory for user