561 Network Support jobs in the United States

Job Description

Do you enjoy troubleshooting IT problems and helping others? Why be of hundreds when you can be part of our small team?

NetFusion Consulting, Inc. is small enough company that we all know each other, yet big enough to provide cutting edge technology to our customers and promote a fun learning atmosphere.

At NetFusion Consulting, Inc. we take care of all our customers IT needs. We enjoy long term relationships with our customers who are in the dental/dental specialty vertical. In addition to designing and installing networks for our clients, we provide remote and onsite technical support which ranges from helping a practice change a password to adding an additional site. As a member of the NetFusion team, you will be a full time employee.

The Ideal Candidate:

• Must possesses a wide variety of IT experience ranging from desktop operating systems (Microsoft Windows XP - 10) to server operating systems (Windows Server 2003-2019).
• Experience with Domains/Active Directory Installation and Management including Group Policies, Scripts, DFS Replication
• Experience in administering & maintaining databases (MS SQL, Pervasive, MySQL)
• Develop and execute test plans to check infrastructure and system performance
• Preferably has experience working in a consulting environment similar to ours – this would be a huge plus!
• Excels at communicating with customers over the phone; able to handle multiple incoming tech support calls throughout each day and have excellent verbal/written skills.
• Finds answers to problems quickly and has excellent follow-up skills
• Is available and dependable during scheduled business hours
• Proficiency with MS Office/Outlook/Ticketing Systems
• Looking for a long term career in the IT field

Why NetFusion Consulting?

• We've been in business for 14+ years and have grown steadily over the years; we have two offices in California and 350+ customers statewide.
• Our customers like to have the latest and greatest tech, which means we get to work with cutting edge technology every day.
• We encourage continuous learning for our team members; making you smarter makes us more successful.
• Great Team to work with - Great working environment!

Position Benefits:

• Competitive Pay/Salary
• Company Lunch’s/Dinners
• Working with a great team
• Technical Training
• Paid Time Off + Several Paid Holidays Annually
• 401k w/Company Match

No phone calls/drop ins please. Equal Opportunity Employer & Drug Free Environment

Founded in 2006, NetFusion Consulting Inc. began with a mission to help dental practices get a real return on their technology investments. Since then, we have remained dedicated to providing state-of-the-art IT support, and have shifted our specialization to the Dental Field. NetFusion Consulting Inc. has steadily grown to one of the largest Dental IT Companies in California. We specialize in full service support providing Consulting, Design, Integration, Implementation, Installation, Support and Maintenance of our clients. This approach gives our clients "one" firm to work with for all of their needs. Our specialties include Practice Management Systems, Digital Imaging/X-Ray Software/Hardware Installation & Integration.

Founded in 2006, NetFusion Consulting Inc. began with a mission to help dental practices get a real return on their technology investments. Since then, we have remained dedicated to providing state-of-the-art IT support, and have shifted our specialization to the Dental Field. NetFusion Consulting Inc. has steadily grown to one of the largest Dental IT Companies in California. We specialize in full service support providing Consulting, Design, Integration, Implementation, Installation, Support and Maintenance of our clients. This approach gives our clients "one" firm to work with for all of their needs. Our specialties include Practice Management Systems, Digital Imaging/X-Ray Software/Hardware Installation & Integration.

Job Description

Our client is seeking candidates for Computer Network Support Specialist roles to support the United States Air Force (USAF) client where we are focused on delivering support to enable and maintain U.S. military with IT support services. Positions require onsite support at Joint Base Charleston, SC.

Description of Duties:

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
• Support planning of IT equipment replacement (including technology refresh planning), software updates, and hardware updates/replacement/addition with unit leadership
• Create, manage and maintain, grant/deny/remove user access, and close user, group, and local e-mail and network accounts, as needed for NIPR/SIPR access in accordance with locally established processes
• Manage user permissions to network resources, security groups, distribution lists, organizational boxes and network stored data structures as requested by proper authorities.
• Install and update software on desktops, laptops, tablets and smart phones. Software must be verified on the approved Air Force list before installation
• Maintain all 437 MXG secure Tactical Local Area Network Encryption (TACLANE) devices for SIPR enclaves. This includes swap out, labeling and accountability/inventory as described below
• Accompany Government equipment custodian on TACLANE inventory/accountability checks when directed
• Ensure notifications are sent to SIPR monitors to ensure software on SIPR computers is updated. The contractor shall be responsible for the 437 MXG-IT SIPR enclaves
• Research and advise on potential software for Government purchase. Maintain 437 MXG-specific software IAW AFNOC and DAF or AFI requirements on NIPR/SIPR systems and associated VTC/SVTCs
• Set up, configure, maintain, and troubleshoot SVTC equipment including accountability and inventory
• Administer the 437 MXG and all subordinate unit SharePoint sites, including sub-pages. Manage permissions, provide SharePoint utilization advice, and provide technical solutions to maximize SharePoint effectiveness
• Develop and maintain current events and informational presentations to be displayed in MXG facilities, using Microsoft Office, Adobe and any other program authorized for use
• Attend regular meetings that require MXG-IT presence or affect MXG-IT functions and act as subject matter experts, except as prohibited
• Use the current ticketing system to submit communications work orders and trouble tickets to 628th Communications Squadron as applicable

Education, Experience, and Security Requirements:

• Possess up to three (3) years' experience in Computer Science or a related field
• Possess 8570 IAT Level II Certification IAW 8570.01-M - at a minimum CompTIA Security+
• Possess an Active Secret security clearance

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Job Description

Cyber Range Network Support Specialist 
North Charleston, SC 
Secret Clearance Required to start with upgrade to TS SCI 

As a Network Support Specialist, you will support the planning, execution, and sustainment of cyber testing and training events in a high-security, mission-critical environment. You will be challenged with fast-paced scenarios with dynamic technical requirements.

Position Requirements and Duties 

Cyber Range Event Support:

• Configure, deploy, and manage physical and virtual systems and networks for cyber training and test events.
• Support event planning, setup, execution, and teardown including system imaging, integration, and restoration.
• Coordinate with cybersecurity teams, red/blue cell operators, and NCRC planners to ensure range readiness.
• System Administration & Lab/Testbench Integration:
• Manage Windows and Linux servers, AD environments, DNS, DHCP, and group policy configurations.
• Perform system patching, log monitoring, and vulnerability mitigation in accordance with DoD standards.
• Support configuration and integration of DoD systems within lab and testbench environments to replicate operational networks and enable realistic testing and training.
• Collaborate with engineering and integration teams to validate test objectives and support system-of-systems configurations.

• Support software deployment, configuration management, and automation in cyber range environments.
• Leverage DevOps tools and practices (e.g., CI/CD pipelines, Git, Ansible, Docker) to streamline build/test/deploy activities.
• Participate in Agile development cycles, including sprint planning, backlog grooming, and task execution in coordination with cross-functional teams.
• Develop or modify scripts and tools in languages such as Python, Bash, or PowerShell to automate tasks and enhance environment performance.

• Configure and manage switches, routers, and firewalls in isolated network environments.
• Troubleshoot Layer 2/3 connectivity issues and support VLAN tagging, subnets, and routing configurations.
• Implement cybersecurity controls and monitoring to meet RMF and STIG compliance.
• Technical Documentation:
• Create and update technical diagrams, event runbooks, baseline system images, and configuration templates.
• Maintain clear records of all network and system configurations, changes, and test results.

• Must be a US Citizen
• Active DoD Secret clearance (TS/SCI preferred)
• DoD 8570 IAT Level II Certification (e.g., Security+ CE)
• Minimum 4 years of experience in system administration, network operations, or cyber infrastructure support
• Experience managing and securing Windows and Linux operating systems
• Solid understanding of networking concepts (TCP/IP, VLANs, subnets, routing, DNS, DHCP, firewalls)
• Experience with virtualization platforms such as VMware vSphere/ESXi or KVM
• Familiarity with DevOps principles and experience supporting automated build/test/deploy pipelines
• Exposure to Agile development environments and working within sprint-based task cycles
• Experience with scripting languages such as Python, Bash, or PowerShell
• Ability to support DoD lab/testbench environments including system configuration, integration, and validation
• Strong written and verbal communication skills, including documentation and collaboration across teams
• Comfortable working in classified and unclassified lab environments.
• Must be willing to work flexible hours during live events or mission-critical exercises.
• This position is on-site only and requires adherence to NCRC security protocols.

• Familiarity with Red/Blue team exercises, cyber warfare scenarios, or joint training operations
• Knowledge of DISA STIGs, RMF processes, and cybersecurity compliance frameworks
• Experience deploying and managing containerized applications (e.g., Docker, Podman)
• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or Ansible Tower
• Background in software development, test automation, or DevSecOps pipeline support

Company Overview

Adapt Forward is a cybersecurity solutions provider for some of the nation’s most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers’ business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment.

Summary of Benefits

• Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan.
• 401k Retirement Plan with Matching Contribution is immediately available and vested.
• Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses.
• Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month.
• Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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Job Description

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 15 facility locations, most recently adding the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

Job Summary

Responsible for supporting IT Director in all elements related to desktop PC’s, laptops, wiring, VOIP, servers, mobile communication devices, and more.  Also provide support to end-users, including help-desk calls and on-site support. 

Essential Duties and Responsibilities

• Desktop Support, including travel to Company’s 15 locations on Long Island, in NYC, New Jersey, Westchester and in the Capital Region.
• Install, configure and maintain computer hardware, including but not limited to PC’s/workstations/ laptops, phones, video and sound.
• Assist with wiring.
• End user support, including phone and on-site support for hardware and software issues.
• Technical support, including user training and troubleshooting for PC, server, storage, hardware and software products, including all MS office products and customized software.
• Support and corporate telephone infrastructure, including voicemail system and telephone devices.
• Install/upgrade desktop/ laptop software.
• Apply fixes/patches to software.
• Install/replace computer hardware.
• Support backups.
• Some Microsoft Windows Server support.

Qualifications

• Bachelor’s Degree in Computer Science or related field.
• Basic knowledge of Google Suite.
• Fluency with Microsoft Operating Systems and Microsoft Office products required.
• Valid driver license.
• Reliable transportation to travel to Company’s 15 locations.
• Experience in troubleshooting desktop applications.
• Strong oral and written communication skills.
• Experience with Windows OS, TCP/IP, and networks.
• Some understanding of Mac/Apple hardware, apps and OS.
• Ability to comfortably interact with all levels of management.
• Ability to support and communicate with end-users at various levels of tech proficiency.
• Ability to add hours on as-needed or on-call basis.

Work Context/Activities

• This position requires travel and physical activity, use of arms, legs and whole body, including lifting, balancing, walking, stooping and handling of materials; both fine and gross motor skills.
• This position requires a pleasant demeanor and a friendly, helpful attitude.
• This position requires good interpersonal and communication skills, as it requires interacting with other employees on a daily basis.

SCHEDULE : Monday to Friday and some weekends.

COMPENSATION: $30.00 per hour

BENEFITS:

Member benefits - Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.

Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.

401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.

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Job Description

Job Position: Network Support Engineer.
Location: The majority of the work will be at OVAMC, 13800 Veterans Way, Orlando, FL 32827.
Job Type: Full Time
Requirements: The Candidate shall have the following technical competency:
 

1. Technical, analytical and personal skills.
2.  Knowledge of Cisco Virtual Routing and Forwarding (VRF-lite) configuration.
3. Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
4. Knowledge, configuration, and maintenance of Cisco 6509, 6500 series data center equipment.
5. Knowledge, configuration, and maintenance of Cisco Catalyst 4000, 3000 access layer switches.
6. Knowledge, configuration and maintain Cisco Wireless Local Area Network (WLAN) systems 5500 series controllers, 3000 series access points (AP).
7. Cisco Access Control Server (ACS) 802.1X end point administration.
8. Conducts core services installs and management of Virtual LAN’s (VLAN) enterprise wide.
9. Performs life cycle management of all network assets.
10. Manages enterprise network architecture, routing, routed, metro-e LAN’s and VRF’s.
11. 10 years of Cisco experience.
12. Knowledge of wireless controllers.
13. ISC2 Certified Information Systems Security Professional.

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Job Description

About Mesabi Metallics

When you join the team at Mesabi Metallics, you become part of a pioneering group advancing sustainable mining practices and driving innovation in the iron ore industry. Our commitment extends to providing a safe work environment, supporting environmental stewardship and generating value for all stakeholders. You will be joining us at a pivotal moment in Minnesota’s mining history: Mesabi Metallics’ cutting-edge iron ore mining and pelletization project is currently under construction. Once completed, it will mark the first new mine and pellet plant in Minnesota in nearly 50 years.

More importantly, you'll be immersed in a positive, supportive work environment that values your contributions and fosters your professional growth. Our culture is shaped by our core values which are sustainability, integrity, inclusivity, innovation, teamwork, determination and performance, and our employees are empowered to make a difference every day.

At Mesabi Metallics, you are part of a legacy of excellence, playing a key role in shaping the future of global infrastructure and industry.

Position Summary

We are seeking a proactive and technically skilled Network Support Engineer/Specialist. The ideal candidate will be capable of diagnosing network and security issues, configuring hardware/software systems, and collaborating across teams to enhance and maintain IT infrastructure. This role also involves Level 1 and Level 2 support responsibilities.

• Provide L1 and L2 technical support for network and security-related incidents.
• Configure and troubleshoot routers, switches, firewalls, access points, VPNs, and related devices.
• Manage and administer IT assets including security cameras, drones, access readers, laptops, printers, plotters, and Wi-Fi access points.
• Monitor and analyze logs, security alerts, and packet captures to determine root causes of issues.
• Maintain internal knowledge base, documentation, and technical resources.
• Collaborate with networking and security teams to implement fixes and preventive measures.
• Participate in on-call or after-hours support rotation as needed.

• 1–3 years of hands-on experience in managing and supporting network operations, preferably within an industrial environment.
• Solid knowledge of networking protocols: TCP/IP, DNS, DHCP, VPNs.
• Experience with firewalls, IDS/IPS, and general network security principles.
• Proficiency with command-line tools and scripting (Linux, Bash, PowerShell).
• Ability to support and manage application servers, databases, intranet systems, MS SharePoint, and legacy applications.
• Skilled in drafting network diagrams and documentation.
• Strong analytical and problem-solving abilities.

• Master’s degree in computer science, IT, or related discipline

• Ability to work in both mining and plant environments, including exposure to dust, noise, and varying weather conditions.
• Capability to perform physical tasks, such as lifting, inspecting equipment, and navigating uneven terrain.

• $93,000 - $120,000 annually, depending on experience and qualifications.

• Health Insurance : Comprehensive medical and dental coverage with an HSA option.
• Retirement Plan : 401(k) with 6% company match.
• Lincoln STD, LTD, & Life Insurance : Coverage provided by Mesabi Metallics.
• Paid Time Off (PTO) :
  • 0-5 Years: 120 hours per year.
  • 5-10 Years: 160 hours per year.
  • 10+ Years: 200 hours per year.
  • Plus 9 paid holiday and 2 floating holidays.

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Job Description

Salary:

We are looking for a Computer Network Support Specialist to assist clients at our Data Centers.

As a Computer Network Support Specialist, you will analyze and troubleshoot computer network problems to guarantee that our client's services keep running smoothly by fixing networks, equipment, and systems. In this role, the person primarily performs network maintenance to ensure networks operate correctly with the slightest disturbance and provides reports about equipment, networks, and facilities.

The Computer Network Support Specialist in MDC excels in customer service and maintenance. In this role, you will always be ready to listen to our client's issues and concerns to fix networks and systems creatively and quickly.

Do you like to find solutions and make clients happy? Join us to promote connectivity!

What would you be doing?

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.
• Perform basic computer engineering operations, core infrastructure maintenance, data center management, commissioning, and start-up.
• Participate in installing and managing all cable and network infrastructure supporting facility and customer connectivity.
• Participate in technical event management including post-event root cause analysis and infrastructure repair.

• Maintain records and draw schematics of the center to detail what equipment is installed.
• Travel once a month for approximately two days to different client locations in the states of California, Arizona, Florida, Texas, and Mexico.

Qualifications

Education:

• Associate degree in electrical, electronics, electrical mechanical engineering.

Work arrangement

• Onsite: El Paso, TX.

Job Description

Description:

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family.

Digital Consultants seeks a Senior Computer Network Support Architect to support the Department of the Treasury, Internal Revenue Service (IRS), Office of the Chief Information Officer (OCIO). Responsible for the architecture, design, and implementation of enterprise network infrastructure across hybrid cloud environments, ensuring resiliency, scalability, and alignment with IRS modernization initiatives. The Senior Architect will serve as a lead engineering resource supporting advanced network operations, providing subject-matter expertise in areas such as cloud networking, virtualization, and infrastructure automation. This role requires proactive collaboration with cross-functional teams, vendors, and Government stakeholders to ensure continuity of operations and support for IRS strategic IT objectives in security, performance, and modernization.

Location: Kearneysville, WV or possibly other IRS-supported work locations

Duties to include:

• Architect, design, and implement enterprise-level network solutions for IRS data centers, cloud environments, and WAN/LAN infrastructure.
• Develop and optimize high-availability and cost-efficient network architectures across public, private, and hybrid environments.
• Lead the design and integration of network virtualization technologies, containers (e.g., Docker, Kubernetes), and Infrastructure as Code (IaC) tools (Terraform, Ansible).
• Provide technical guidance on large-scale network upgrades, migrations, and automation initiatives.
• Collaborate with engineers, cloud specialists, and cybersecurity personnel to deliver secure, resilient network solutions aligned with IRS operational and security requirements.
• Ensure compliance with federal cybersecurity policies, including NIST 800-53, FISMA, and IRS-specific standards.
• Support troubleshooting of complex network issues and optimization of routing, switching, and security architectures.
• Produce network design documentation, diagrams, and technical reports to support engineering and operational planning.

• Clearance: Moderate Risk Background Investigation (MBI) before beginning work.
• Education: Associate’s degree in Computer Science, Information Technology, or a related field.
• Certifications: Cisco Certified Architect (CCAr) required. Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are strongly preferred.

Experience:

• Minimum of five (5) years of experience in network architecture, design, and implementation.
• Proven expertise in designing and deploying secure, enterprise-scale network infrastructures across hybrid (on-prem/cloud) environments.
• Strong hands-on experience with network virtualization (e.g., VLAN, VRF, VXLAN), software-defined networking (SDN), and infrastructure-as-code (IaC) tools such as Terraform and Ansible.
• Deep understanding of routing and switching protocols (BGP, OSPF, EIGRP), firewall configuration, load balancing, and access control strategies.
• Demonstrated experience with network segmentation frameworks such as Cisco ISE and TrustSec in Zero Trust environments.
• Familiarity with cloud networking across AWS, Azure, and Google Cloud platforms, including cloud-native security and high availability designs.
• Experience supporting large-scale federal or enterprise clients in secure, regulated environments.

Skills:

• Expertise in designing and implementing large-scale WAN/LAN and hybrid cloud infrastructures.
• Proficiency with virtualization, container technologies (Docker, Kubernetes), and Infrastructure as Code tools (Terraform, Ansible).
• Strong knowledge of Cisco enterprise technologies, routing/switching protocols, and high-availability network architectures.
• Experience integrating systems across public, private, and hybrid clouds while ensuring compliance with NIST 800-53, FISMA, and IRS security standards.
• Ability to lead cross-functional engineering teams and produce detailed network architecture diagrams and technical documentation
• Physical Requirements: The candidate must, with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving IT hardware or shipping containers).

Compensation and Benefits:

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.

#IND1

Job Description

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our healthcare system. By joining CHIA as the Network Support Engineer, you'll become emersed into one of the largest and most disparate collection of healthcare data in the Commonwealth and play a pivotal role in the stewardship and success of CHIA’s influential and essential healthcare analytics products. 

The Network Support Engineer, reporting to the Director of Cloud Computing, will be a critical mission resource on the CHIA team.  You will join an IT operations team of extremely dedicated and thoughtful support engineers that will keep our very fast-moving business partners operational day in and day out.

At CHIA, we foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid model includes working from our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.*

As Network Support Engineer you will have the opportunity to:

Ensure Network Performance Operates at its Peak : Install, deploy, configure and support network hardware such as switches, routers, firewalls, and access points, as well as firmware/security/software updates. Monitor and maintain network infrastructure (routers, switches, firewalls, VPNs, etc.) to ensure uptime, performance, smooth communication, and data transfer.  Conduct network performance analysis and recommend improvements, review network logs and schedule maintenance windows as needed. Handle tickets effectively within timeframes outlined by the Director of Network and Director of IT Operations. 

Facilitate Collaborative Support Activities : Schedule meetings with users and vendors as needed to discuss opportunities where performance or best practices are reviewed and implemented. Manage user accounts across multiple systems. Perform Active Directory administration and support MFA. Collaborate with cross-functional teams (InfoSec, Cloud, Development, Analytics) to implement integrated solutions.

Troubleshoot and Resolve Issues : Perform analysis, diagnosis, and resolution of network-related issues such as connectivity, latency, security, network switches, servers, wireless controllers, WAP and data domains. Provide Tier 1 and Tier 2 support for network incidents and service requests, escalating any issues that require subject matter experts or vendor support. 

Here are the important qualifications we are looking for:

Collaborative and Customer-Focused :

• Ability to and commitment work collaboratively with internal and external groups to ensure excellent customer service and support.
• Strong customer service focus and interpersonal skills.

Excellent Communicator and Problem Solver :

• Ability to analyze and resolve tier 1 and 2 issues, escalating when necessary.
• Excellent written and verbal communication skills. 
• Ability to professionally communicate with employees at all levels of an organization.

Experienced IT Professional :

• Proficiency in TCP/IP, DNS, DHCP, VLANs, OSPF, BGP, LAN, WAN, VPN, NTP, and wireless networks.
• Hands-on experience with Cisco, DELL switches, Palo Alto, or similar hardware/software. 
• Familiarity with monitoring tools and packet analysis. 
• Experience with Azure cloud platforms. 
• Scripting skills (Python, Bash) for automation.
• Hands-on experience with VMWare vSAN, vSphere, ESXi and vCenter.
• Familiarity with Storage, disaster recovery, and backup solutions such as Veeam, DataDomain.

Proficient in Active Directory and Documentation :

• Possess experience with Active Directory account creation, password resets, distribution groups, and other AD functions.
• Demonstrated knowledge of group policy management and creation.
• Ability to produce and maintain documentation, knowledgebase articles, and training materials.

Highly Organized and Detail-Oriented :

• Detail-oriented and highly organized, able to handle a variety of tasks efficiently.
• Demonstrated ability to prioritize workload and manage high-pressure situations effectively with minimal supervision.
• Take the initiative and complete complex technical tasks with minimal supervision.

* As an IT professional, you may be required to work in-person additional days to meet operational needs and priorities.

Minimum Entrance Requirements:

Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology network services, or (B) any equivalent combination of the required experience and the substitutions below. 
Substitutions:   

1. 1. An Associate’s degree in a related field may substitute for one (1) year of the required experience. 
   2.  A Bachelor’s degree or higher in a related field may substitute for the required experience.

NAGE Unit 6: Network Services Job Family Level II; Network Specialist II.

Full Salary Band: $79,538.68 - $118,661.11
 

Comprehensive Benefits   

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.  

Want the specifics? Explore our Employee Benefits and Rewards!  

Together, let's embark on a journey of meaningful impact in healthcare. We invite you to take a chance on CHIA, where your expertise will shape the future of healthcare in Massachusetts. 

Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a healthier Commonwealth. 

Apply now and be part of our transformative journey at CHIA! 

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.

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