4,949 Service Desk jobs in the United States

Job Description

Job Summary:

The Service Desk Analyst will act as the first point of contact for client technical issues. The ideal candidate will possess strong troubleshooting skills, be highly organized, and have excellent communication abilities. Working in a fast-paced environment, the Service Desk Analyst will provide technical support, manage service tickets, and ensure client satisfaction by delivering timely solutions.

Education/Certification/Experience:

• 1-3 years of experience in an IT support role, preferably in an MSP environment.
• Certifications such CompTIA ITF+, CompTIA A+, or Microsoft Certified: Fundamentals, or comparable are a plus.
• Familiarity with Microsoft Windows desktop and server OS, Office 365, and Active Directory.

Skills and Abilities Required:

• Must have a positive, can-do attitude.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational abilities.
• Ability to handle multiple priorities and maintain a sense of urgency.
• Professional demeanor and client-focused mindset.
• Strong problem-solving skills and technical aptitude.
• Experience working with remote desktop support tools.
• Familiarity with networking concepts such as DNS, DHCP, and TCP/IP.
• Basic understanding of server and cloud technologies (e.g., Office 365, Azure).
• Ability to work independently or collaboratively as part of a team.
• Proactive approach to learning new technologies and troubleshooting methods.

Roles and Responsibilities:

Technical Troubleshooting & Support:

• Provide remote and on-site support for end-user hardware and software issues.
• Troubleshoot issues with Microsoft Windows operating systems, Office 365, network connectivity, printers, and other client technologies.
• Manage Active Directory accounts, group policies, and user permissions.
• Assist with routine maintenance tasks, such as software updates, system backups, and security patches.
• Screen and diagnose client PCs and servers: Troubleshoot hardware and software issues, ensuring prompt resolution.
• Install, configure, and upgrade hardware/software: Ensure clients’ systems are running efficiently and are up to date.
• Provide end-user troubleshooting: Resolve software-related issues, assisting clients with usage and problem-solving.
• Apply diagnostic techniques: Identify and investigate issues, determine root causes, and recommend effective solutions.
• Assist with email system administration: Manage client email services and configurations.
• Provide phone and help-desk support for incoming requests from remote users, delivering timely, high-quality service.

Client Communication & Client Service:

• Communicate clearly and professionally with clients, providing updates, gathering necessary information, and ensuring client satisfaction.
• Maintain a high level of client satisfaction by taking ownership of issues and seeing them through to resolution.
• Provide guidance and training to clients on common technical issues and tools when appropriate.
• Proactively communicate with clients and technical staff to keep them informed of progress and expectations.

Time Entry & Documentation:

• Ensure accurate and timely entry of time for all tasks and activities in ConnectWise, including detailed documentation of work performed.

Keep client documentation and ticket information up to date within the system to ensure seamless transitions and continuity across the team

At AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms.
We are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.
Note: This position requires a skills evaluation, background check, and drug screen.

At AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms.
We are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.
Note: This position requires a skills evaluation, background check, and drug screen.

Job Description

We are seeking a Service Desk Engineer to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in Enterprise IT or MSP support recommended
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Northern Il or Southeastern WI Resident (Available to be onsite)

At CCB, we are all about building relationships, personally connecting with people, listening to dreams, and helping YOU make them happen through innovation and the power of technology.

At CCB, we are all about building relationships, personally connecting with people, listening to dreams, and helping YOU make them happen through innovation and the power of technology.

Job Description

Job Title: Service Desk Analyst
Location: Dallas, TX (On-site)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $26–$8/hr (Contract-to-hire; 56K starting salary once permanent)
Employment Type: Contract-to-Hire

Position Overview

We are seeking a Service Desk Analyst to join our client's IT team in Dallas, TX. This is an on-site, customer-facing role supporting end-users with a variety of technical issues. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the drive to learn and grow within the organization.

Key Responsibilities

• Provide first-line technical support via tickets, walk-ups, and phone.

• Guide users through steps to reset passwords and unlock accounts in Active Directory, Exchange, and O365.

• Process onboarding and offboarding tickets, ensuring smooth account setup and deactivation.

• Troubleshoot and resolve hardware/software issues (including PCs, printers, monitors, and peripherals).

• Assist with Intune device management (experience helpful but not required).

• Maintain accurate records in the ticketing system, ensuring timely resolution and follow-up.

• Provide outstanding customer service to all end-users and team members.

• Perform light physical tasks, including lifting up to 30 lbs as needed.

Qualifications

• 2–3+ years of experience in a Service Desk, Desktop Support, or similar IT support role.

• Experience with Active Directory, Exchange, and Microsoft 365 administration.

• Familiarity with Intune a plus.

• Strong troubleshooting skills across hardware and software environments.

• Excellent written and verbal communication skills.

• Proven ability to work independently and hit the ground running.

• Certifications (e.g., CompTIA A+, Network+, Microsoft) are helpful but not required.

Job Description

AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development.

We pride ourselves on delivering exceptional IT services while going above and beyond for our clients. Our team of experts continuously refines our solutions to ensure they are effective and current. What truly sets us apart is our commitment to outstanding performance and support for our clients on their journey to success.

AtNetPlus embodies core values of being Collaborative, Respectful, Effective Communicators, Driven, and Supportive. We strive to hire candidates who exemplify these values and expect our staff to embrace them to provide the best customer service possible. We have a culture of promoting from within, and due to our growth, we are currently looking to expand our team.

If you are a tech-savvy individual with a strong customer service background, we want you on our team!

We are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.

The Service Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues and ensuring the optimal functioning of user systems.

KEY RESPONSIBILITIES INCLUDE:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot issues through diagnostic techniques and pertinent questions.
• Walk clients through problem-solving processes in a polite and professional manner.
• Follow up with clients to ensure issues have been resolved.
• Create and manage support tickets in accordance with team protocols.
• Document internal procedures and maintain client records.
• Install, modify, and repair computer hardware and software.
• Assist in the onboarding of new employees, including hardware setup and software installation.

Requirements

• Must have a strong understanding of the following technologies:

• Windows Operating Systems
• Microsoft Office Suite
• PC Hardware Troubleshooting
• Networking Basics
• Active Directory Management

• Experience with ticketing systems is a plus.
• Must possess a valid driver's license and have access to a reliable automobile with insurance.
• Strong communication skills, both verbal and written, along with a solid customer service orientation and problem-solving capabilities.
• Ability to work independently and as part of a team.
• Most work is performed in an office environment, requiring significant time spent sitting and working at a desk.

Benefits

+ Flexible Work-From-Home Schedules

+ Competative Wages

+ Full Suite of Insurance Coverages (Medical, Vision, Dental, LTD, Life)

+ Company pays approx. 70% of primary medical insurance, and contributes to HSA

+ Short Term Disability (company paid) & Long Term Disability

+ Basic Life Insurance (Company Paid) and Voluntary Life

+ 401k Pension Plan with up to 4% Match and Immediate Vesting

+ 15 Days of PTO to Start & 9 Holidays Per Year

+ Training/Certification Reimbursement

+ Tight-knit Team Environment

+ End of the Year Discretionary Bonus

+ Cell Phone Allowance

+Career Pathing and Growth Opportunities

Job Description

                                                               Service  Desk Analyst (On-site Chicago)             

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!

We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. 

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. 

Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. 

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.  In office, we also have a break room stocked with complimentary snacks and beverages—as well as weekly catered meals and regular events in-office!

This opportunity is on-site at our office located in Chicago, IL. The first week will be spent with our dedicated Service Desk Training team. Details to be provided.

• We are looking for candidates who can work Monday-Friday (1st shift) or After Hours candidates (2nd Shift/Weekends) 
• Compensation starts between $38k-$40k annual with a 10% Shift Differential during After Hour shifts. 
• In-office work expectation Weekdays, but hybrid work on Weekends. 

The Service Desk Analyst  provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. 

Essential Duties and Responsibilities

• Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. 
• Provide over-the-phone, email, and chat support. 
• Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. 
• Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue. 
• Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members. 
• Maintain a regular and reliable level of attendance. 

Knowledge Skills and Abilities

• High School Diploma or equivalent. 
• Strong verbal, written, and typing skills. 
• Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. 
• Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. 
• Ability to act independently and make decisions within the scope of the position’s responsibilities.
• Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment. 
• Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
• Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. 
• Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. 

Requirements

Prolonged periods of sitting at a desk and working on a computer 

Will require Intune “Mobile Device Management” software installed on a personal device(s)

K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER  Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment. 

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Job Description

Hybrid - position primarily remote with periodic days in office

Position Description:

This positions primary duties will have the responsibility of understanding Data Sharing Agreements, analyzing submitted forms, determining the validity of the DSAs submitted, and provide support to Production Support in their tasks to ensure the system standard is upheld.

The skills required for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:

-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.

-Ability to differentiate and discover patterns.

-Carefully examine terms and conditions outlined within the agreements.

The positions other duties require direct involvement in the support of existing automated DDD business systems. In working with users, identify actual and potential errors or bugs in these automated business systems. Validate, document, report these

system errors to the appropriate DDD development team. Provide guidance to users on how to utilize automated DDD business

systems to accomplish necessary business functions.

This position under general supervision:

• Triage and respond to user requests for system help

• Identify causes of user problems and potential solutions

• Update/submit/track tickets utilizing DES ticketing system

• Maintain Production Job Schedule & execute jobs following the schedule

• Override and void pended encounters

• Analyze EDI files to track members and health plan assignment

• Support FTP server utilization by DDD staff, vendors and health plans

• Manage and execute month end process

• Test new production releases

• Prepares statistical reports on help desk utilization

• Manages Roster Mismatch process to maintain accuracy of client eligibility records

• Manages Client Transmit process to maintain accuracy of client placement records in sync with AHCCCS client records

The skills preferred for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:

-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.

-Ability to differentiate and discover patterns.

-Carefully examine terms and conditions outlined within the agreements.

-Strong customer service skills including effective listening and problem resolution techniques with attention to detail.

-Excellent interpersonal written and oral communication skills.

-Effective time management and organizational skills for managing and prioritizing tasks.

-Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and reasoning.

Experience required

3 to 4 years of Customer Service and/or Help Desk experience

Education Required

High School Diploma or GED with some college courses in Business and/or Information Technology

Required Skills:

3 to 4 years of Customer Service and/or Help Desk experience

SQL and querying experience

Microsoft office experience

Job Description

Hybrid - position primarily remote with periodic days in office Position Description:This positions primary duties will have the responsibility of understanding Data Sharing Agreements, analyzing submitted forms, determining the validity of the DSAs submitted, and provide support to Production Support in their tasks to ensure the system standard is upheld.The skills required for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the agreements.The positions other duties require direct involvement in the support of existing automated DDD business systems. In working with users, identify actual and potential errors or bugs in these automated business systems. Validate, document, report thesesystem errors to the appropriate DDD development team. Provide guidance to users on how to utilize automated DDD businesssystems to accomplish necessary business functions.This position under general supervision:• Triage and respond to user requests for system help• Identify causes of user problems and potential solutions• Update/submit/track tickets utilizing DES ticketing system• Maintain Production Job Schedule & execute jobs following the schedule• Override and void pended encounters• Analyze EDI files to track members and health plan assignment• Support FTP server utilization by DDD staff, vendors and health plans• Manage and execute month end process• Test new production releases• Prepares statistical reports on help desk utilization• Manages Roster Mismatch process to maintain accuracy of client eligibility records• Manages Client Transmit process to maintain accuracy of client placement records in sync with AHCCCS client recordsThe skills preferred for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the agreements.-Strong customer service skills including effective listening and problem resolution techniques with attention to detail.-Excellent interpersonal written and oral communication skills.-Effective time management and organizational skills for managing and prioritizing tasks.-Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and reasoning.Experience required3 to 4 years of Customer Service and/or Help Desk experienceEducation RequiredHigh School Diploma or GED with some college courses in Business and/or Information Technology Required Skills:3 to 4 years of Customer Service and/or Help Desk experienceSQL and querying experienceMicrosoft office experience

Job Description

We are looking for a skilled Service Desk Personnel to join our team on a long-term contract basis in Cookeville, Tennessee. This role primarily focuses on system administration and application support, rather than hardware troubleshooting or general desktop support. The successful candidate will oversee the maintenance and support of the Tennessee Department of Health's Licensure and Regulation System, as well as manage tickets through Zendesk.

Responsibilities:
• Address and resolve system-related help desk tickets with a focus on application and program administration.
• Process user requests such as password resets, status updates, and workflow reassignments within established timelines.
• Maintain and configure system settings, user permissions, and automated workflows to meet operational needs.
• Collaborate with cross-functional teams, including application coordinators, trainers, and QA personnel, to ensure seamless system functionality.
• Document system changes, maintain detailed logs, and provide timely updates to stakeholders using tools like ServiceNow.
• Respond to all support tickets within one business day and aim to close tickets within three business days.
• Provide weekly status updates on configuration requests to the Application Manager and other stakeholders.
• Utilize Zendesk and similar platforms for efficient ticketing and workflow management.
• Ensure all non-system-related support activities are accurately logged and tracked.
• Follow up with users to gather additional information when needed and ensure clear communication throughout the support process.• Proven experience in system administration and application support, with a focus on resolving technical issues.
• Familiarity with ticketing systems such as Zendesk, ServiceNow, or similar platforms.
• Strong knowledge of licensing and regulatory systems, especially within healthcare or government environments.
• Excellent interpersonal and communication skills to assist users and collaborate with team members.
• Ability to manage and document system configurations, user permissions, and workflow changes.
• Proficiency in maintaining detailed logs and tracking system updates using tools like SharePoint.
• Solid understanding of IT support workflows and troubleshooting best practices.
• Experience in providing clear documentation and thorough reporting to stakeholders.

Summary:

The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division. SDAI's will take ownership of resolving first level customer service requests related to both hardware and software and will use excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a team environment. SDAI's will be highly customer service orientated and proactive in anticipating and resolving problems while maximizing efficient use of computer resources. The Service Desk Analyst I is also responsible for supporting the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the CHRISTUS organization as a whole. The SDAI is expected to cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the CHRISTUS Mission, Core Values, and Vision.

Responsibilities:

• Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
• Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
• Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
• Participates in departmental programs that promote and deliver exceptional customer service
• Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
• Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
• Determines higher tiered or second level support group responsible if First Call Resolution does not occur
• Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
• Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
• Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
• Follows up with internal and external support technicians and analysts for ticket status updates
• Facilitates knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management support teams to utilize in resolving reoccurring issues
• Assists Service Desk Analyst II's and III's and second level support analysts in evaluating change management resolutions on new products and technologies for the organization
• Serves as a liaison between Information Management Department and all customers
• Performs other duties and special projects as assigned by the Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager

Requirements:

• High School Diploma

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time