11,505 Service Desk jobs in the United States
Service Desk Engineer
Posted 1 day ago
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Overview: We are seeking a skilled Service Desk Engineer to join our team. The ideal candidate will possess a strong technical background with expertise in network troubleshooting, Active Directory maintenance, Windows Server OS. Proficiency in managing Office 365 environments is highly preferred. The Service Desk Engineer will play a critical role in providing technical support and maintaining the IT infrastructure to ensure seamless operations within the organization.
Key Responsibilities:
- Provide technical support and troubleshooting for network-related issues, including LAN/WAN, VPN, and wireless connectivity.
- Perform maintenance and administration tasks for Active Directory, including user management, group policies, and domain controller management.
- Provide first and second-line technical support to internal users via phone, email, and ticketing system.
- Troubleshoot and resolve issues involving firewalls, VPNs, and other security appliances.
- Collaborate with the network engineering team to escalate and resolve complex issues.
- Manage user access and permissions related to network and security systems.
- Monitor network performance and respond to alerts to minimize downtime.
- Maintain detailed and accurate documentation of support tickets, configurations, and processes.
- Ensure compliance with IT policies, procedures, and security standards.
- Participate in on-call rotation or after-hours support as required.
Required Skills & Qualifications:
- 3+ years of experience in a service desk or IT support role with a strong focus on networking.
- Solid understanding of TCP/IP, DNS, DHCP, and general networking concepts.
- Experience with firewall configuration and troubleshooting (e.g., Fortinet, Cisco ASA, Palo Alto).
- Hands-on experience supporting VPNs, remote access, and site-to-site tunnels.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with Windows and/or macOS environments
- Preferred Qualifications:
- Industry certifications such as CompTIA Network+, CCNA, Fortinet NSE, or similar.
- Experience working with ITSM ticketing systems (e.g., ServiceNow, Zendesk, Jira).
- Knowledge of Active Directory, group policies, and user provisioning.
- Familiarity with ITIL best practices.
- Manage Windows Server operating systems, including installation, configuration, and ongoing maintenance.
- Administer Office 365 environments, including user provisioning, licensing, email configuration, and SharePoint/OneDrive management.
- Respond to service desk tickets and requests in a timely manner, ensuring high levels of customer satisfaction.
- Collaborate with cross-functional teams to resolve complex technical issues and implement IT projects effectively.
- Document processes, procedures, and configurations to maintain accurate records and facilitate knowledge sharing.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.PDN-a0132bbf-3c53-42a0-b66c-ada2ec2862da
Service Desk Associate
Posted 1 day ago
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Our direct client is seeking a reliable and detail-oriented Service Desk Associate to join their team. Great customer service, strong organizational skills, and attention to detail are essential for success in this role. Bilingual (Spanish & English) candidates are ideal.
Required Skills:
Must have at least 6 months experience working in service desk role
Positive attitude and great customer service skills
Professional demeanor
Strong organizational skills
Attention to detail
The ability to work both independently and as part of a team
Desired Skills:
Ideal candidate would be bilingual with both English & Spanish
Experience with MFA migration
Experience using ServiceNow
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
PDN-a01d3aa2-a5e5-48cd-b398-9fc3eca8df47
Service Desk Representative
Posted today
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Job Type
Part timeCustomer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Weekly Bonus Potential
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
Great if you have:
- Retail and customer service experience
- Sales associate or cashiering experience
- High school diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
Service Desk Representative
Posted today
Job Viewed
Job Descriptions
Job Type
Part timeCustomer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Weekly Bonus Potential
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
Great if you have:
- Retail and customer service experience
- Sales associate or cashiering experience
- High school diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
Service Desk Analyst
Posted today
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Job Description
Job Title: Service Desk Analyst – DoD Contract
Location: Arlington, VA (Onsite)
Contract Duration: 5 Years
Schedule: Monday to Friday, 7:00 AM – 4:00 PM
Overview:
We are seeking a skilled Service Desk Analyst to support a critical Department of Defense contract at the National Guard Bureau in Arlington, VA. The role requires someone who can hit the ground running, with a focus on reimaging Government Furnished Equipment (GFEs) and ensuring IT systems remain secure and up-to-date.
Key Responsibilities:
Device Reimaging & Maintenance:
- Conduct reimaging, resurfacing, and reconfiguring of GFEs.
Technical Support:
- Provide Tier I and II support within a high-volume help desk environment, assisting approximately 4,000 end users.
- Handle in-person tickets and phone inquiries while supporting mobile devices and other IT assets.
- Assist with help desk operations when not engaged in imaging tasks.
System Administration:
- Utilize Active Directory and ServiceNow to manage service tickets and maintain accurate documentation.
- Support IT systems for a 100-person help desk team, including escalation to cybersecurity and other teams as needed.
Hard Requirements:
Certifications:
- Must have CompTIA Security+ or equivalent approved certification.
Clearance:
- Must possess an active Secret clearance at hire, with eligibility to upgrade to TS/SCI following an SSBI background investigation.
Technical Expertise:
- Proven experience with reimaging devices, ensuring systems are compliant with updated security standards.
Service Desk Specialist
Posted today
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Job Description
Salary: 40,000 - 65,000
About Us
Were a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our team thrives on care, innovation, integrity, and teamworkvalues we live every day in how we support our clients and each other. Were opening a new office in the Boston area and looking for motivated talent to grow with us.
About the Role
Were seeking a Service Desk Specialist to join our team. This is an excellent opportunity for someone with 15 years of IT support experience who loves helping people, has a strong interest in technology, and wants to grow into a long-term IT career. Youll start by handling incoming calls, tickets, and basic troubleshooting, working directly with end users, and learning from experienced engineers in a fast-paced MSP environment.
This role is designed as a launching pad many of our team members have grown from this position into engineering, project, or leadership roles within our company.
Schedule
- Location: Boston, MA (in-office, working alongside a senior team lead)
- Full-time role
What Youll Do
- Be the first point of contact for client support (phone, email, ticketing system)
- Troubleshoot and resolve IT issues: password resets,
Service Desk Coordinator
Posted today
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Job Description
Salary: Commensurate with experience
Job Description:
Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of requests.
Job Responsibilities:
- Answer calls in a timely, friendly, and professional manner.
- Evaluate, prioritize, and communicate servicerequests within the Service Level Agreement (SLA).
- Responsible for the scheduling of technicians on-site visits.
- Communicate and escalate anymajor system issues (Severity 1).
- Responsible for service desk time tracking accuracy.
- Review and understand ticket requirements and capture missing information.
- Communicate dailywith clients regarding ticket status and plan of action.
- Follow up with any on-site visits to ensure the highest level of customer satisfaction.
Job Requirements:
- Excellent communication skills.
- Ability to multi-task in a fast-paced environment.
- Ability to understand technologies that are sufficient to making assignment decisions.
- Strong organization skills.
- Strong interpersonalskills but aggressive in managing expectations.
- Motivated and task oriented.
Required Education/Technical Skills:
- Bachelors Degree in Information Technology, Business Administration, or a related field preferred.
- Previous employment in a corporate environment.
- A+ certification is a plus.
About Detroit IT
Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.
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Service Desk Coordinator
Posted today
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Job Description
Salary: Commensurate with experience
Job Description:
Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of requests.
Job Responsibilities:
- Answer calls in a timely, friendly, and professional manner.
- Evaluate, prioritize, and communicate servicerequests within the Service Level Agreement (SLA).
- Responsible for the scheduling of technicians on-site visits.
- Communicate and escalate anymajor system issues (Severity 1).
- Responsible for service desk time tracking accuracy.
- Review and understand ticket requirements and capture missing information.
- Communicate dailywith clients regarding ticket status and plan of action.
- Follow up with any on-site visits to ensure the highest level of customer satisfaction.
Job Requirements:
- Excellent communication skills.
- Ability to multi-task in a fast-paced environment.
- Ability to understand technologies that are sufficient to making assignment decisions.
- Strong organization skills.
- Strong interpersonalskills but aggressive in managing expectations.
- Motivated and task oriented.
Required Education/Technical Skills:
- Bachelors Degree in Information Technology, Business Administration, or a related field preferred.
- Previous employment in a corporate environment.
- A+ certification is a plus.
About Detroit IT
Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.
Service Desk Technician
Posted today
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Job Description
Salary: DOE
Job Description:
Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our Service Desk providing first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems.
Job Responsibilities:
- Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly.
- Act as escalation point for all requests and incidents. Develop and maintain phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
- Accept and troubleshoot reported issues with escalated issues from Tier I technicians taking highest priority.
- Manages and triages multiple incoming priorities effectively by understanding customer needs to identify potential problems and escalate to department contact for resolution.
- Follow-up with clients on status of open tickets.
- Customer data entry in to CRM systems.
- Installs (moves, adds, changes), maintains and configures VoIP phones, PCs, network printers and other computing devices.
- Participate in projects as necessary.
- Assist project team in post-project tasks and clean-up.
- Customer follow-up via phone and email.
- Customer documentation in wiki or other platform.
- Attend customer and internal meetings during project and be responsible for note taking and sending meeting recap to clients when needed.
- Taking note of customer needs to new technologies or products and bringing these to the CTO and/or procurement team.
- Record all time spent on tickets and client accounts in time reporting software on a daily basis.
- Submit time sheets and other cost tracking reports on a weekly basis with accuracy.
Job Requirements:
- Experience of at least 2 years in a service desk or help desk environment.
- Good communication skills.
- Comfortable with implementing new technologies and automation capabilities that enhance team efforts.
- Experience in working with team members to accomplish common goals.
- Experience in gathering insights data from multiple sources and making informed decisions where necessary.
- Organized and thorough, always delivering on promises made.
Required Technical Skills:
- Windows Server 2012/2016/2019
- Google Workspace
- VMWare ESX experience
- MS Hyper-V experience.
- Advanced networking with firewall/wireless configurations to include but not limited to Sonicwall, Meraki, ASA, and Ubiquiti.
- Office 365 Admin experience.
About Detroit IT
Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions and networking to some of Michigan's best companies.
Manager, Service Desk
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Job Description
About InvoiceCloud :
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and