What Jobs are available for Support Specialist in the United States?

Job Description

IT Technical Support Specialist-Help Desk maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology.

Pay salary $50,000 + dependent upon experience, with opportunity for career growth and development.

Monday - Friday, Daytime hours + Oncall after hours on rotation.

Please note: this position is in office, ON-SITE.

Core Responsibilities

• Monitoring, installation, configuration, imaging and proactive maintenance of enterprise Windows workstations.
• Client and cloud-based application installation, configuration and support including Microsoft Office and remote support tools.
• Monitoring, installation, configuration and proactive maintenance of voice and mobile systems including Mitel client devices, and Apple and Samsung mobile devices.
• Troubleshooting and resolving deskside support issues involving PC hardware, software, applications, printers, scanners and faxing devices.
• Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems.
• Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution.
• Maintaining clean and well-ordered spaces where technology equipment is placed, racked, stored, assembled, configured or tested.
• Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support.
• Report and escalate unresolved high priority issues with no delay.
• Train staff members for using PC and mobile hardware and applications.
• Any other business support activities, including facility related issues and requests, assigned or directed by the Senior Director of Technology.

Requirements

• Associate's Degree in a related field or equivalent year for year related professional experience.
• Three years progressive experience in Information Technology or related field.
• Three years customer service experience.
• Proven analytical and problem-solving skills.
• Availability for business critical issues outside of regular hours.
• Extensive technical knowledge of modern hardware and standards.
• Extensive technical knowledge of telecommunications protocols and configurations.
• Extensive technical knowledge of Windows operating systems and services.
• Capable of lifting computer equipment and peripherals up to 50 pounds.
• Knowledge of applicable data privacy practices and laws.
• Strong written and oral communication skills.
• Strong interpersonal skills including ability to present ideas in user-friendly language.
• Ability to effectively research technology standards and issues as required.

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

This position supports our customer service centers in two offices in Florida, from our Tampa Headquarters.

Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc. and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. We communicate with injured workers regarding their transportation arrangements and dispatch contracted transport providers and interpreters. We also work through issues, as they arise. It is a fast-paced, team oriented, customer service focused environment.

Monday - Friday, Daytime hours, rotate on-call

Please note: this position is in office, ON-SITE.

Welcome. Our Staff Is Ready To Serve.

A professional greeting and a hand held out to help. These seemingly small pleasantries may mean nothing to some transportation companies, but at ProCare they make all the difference in the world.

ProCare understands and strives to meet the requirements and considerations of our clients when choosing a company to arrange Transportation and Language Services. We are proud of our record of service and reliability to our clients. You can be assured of and rely on ProCare for 110% effort every time.

Job Description

As an IT support engineer you will provide support, advice, and practical assistance to clients, partners, and colleagues via the help desk ticketing portal, telephone system, and remote software tools. You are the first point of contact for all technical and operational inquiries, you diagnose problems and identify appropriate solutions, taking into

Job Description

About the Role

We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.

Key Responsibilities

• Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.

• Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.

• Maintain and support infrastructure across Great Neck HQ and remote offices as needed.

• Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.

• Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.

• Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).

• Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.

• Assist with training users on technology best practices.

• Ensure business continuity by proactively maintaining system stability and responding to critical issues.

• Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.

Qualifications

Required:

• 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.

• Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.

• Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.

• Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting

• Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).

• Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.

• Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.

• Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.

• Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.

• Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.

• Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.

• Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.

• Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.

Preferred:

• Experience in hybrid desktop/server environments or enterprise settings

• Exposure to Power Automate, Power Apps, or SharePoint customization

• Familiarity with Autodesk licensing and support and other construction related applications

• IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.

What You’ll Bring

• A proactive, solutions-focused mindset

• The confidence to represent end users and advocate for practical solutions

• The discipline to self-manage while staying aligned with team goals

• A calm, supportive attitude under pressure

• A strong sense of ownership and pride in the technology experience you deliver

Uni-Data & Communications, Inc. was formed in 1989 to service the IT
infrastructure support needs of the financial services community.

Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Uni-Data & Communications, Inc. was formed in 1989 to service the IT
infrastructure support needs of the financial services community.

Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description

We are seeking a Help Desk Support Specialist to join our team! You will resolve computer-related issues for your clients. 

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Job Description

Pre-employment Requirements

• Authorized to work in the United States
• Fully vaccinated for Covid-19. (preferred)
• Drug screening
• Background Check

If you’re an assertive data-driven individual who prefers to achieve with and through others in a fast-paced environment where you get to learn about and have a critical position supporting our Sales Organization, not like a call center, but truly Sales support. please keep reading.

We are looking for an energetic self-starter to be a critical team member to our customer service and sales team. You will be assisting and partnering with the Customer Development Manager in interacting with the customer service team and

Job Description

Express Employment Professionals has partnered with a trusted Managed IT Services provider located in Cedar Park, TX. While their facility is based locally, they provide remote IT services to small and medium-sized businesses across the United States. Team members must work onsite at the Cedar Park office, delivering helpdesk support and technical expertise to clients nationwide.

As a Help Desk Support Level I professional, you will serve as the first point of contact for clients, assisting them with troubleshooting, technical support, and helpdesk requests. This is an entry-level IT support role ideal for someone technically minded with strong problem-solving skills and a passion for customer service. You will interact with business professionals who may not have technical expertise, translating complex technical concepts into clear, easy-to-understand solutions.

Schedule: Monday – Friday, 8:00 am to 5:00 pm

Pay Range: $50,000 - $55,000 annually

Responsibilities

• Provide remote IT support from the Cedar Park office to small and medium-sized business clients across the U.S.
• Respond to helpdesk tickets, diagnose issues, and resolve them in a timely manner.
• Communicate effectively with non-technical users to explain solutions and ensure customer satisfaction.
• Support hardware, software, network, and systems-related issues.
• Escalate complex issues to Level 2 or senior support when necessary while maintaining ownership of client communication.
• Maintain accurate documentation of client interactions, troubleshooting steps, and resolutions.
• Contribute to a team culture of proactive problem-solving and outstanding customer service.

Qualifications

• Bachelor’s degree in Mathematics, Physics, or Computer Science .
• • If the degree is in Computer Science, a minor in Mathematics or Physics is required .
• Strong technical aptitude and ability to quickly learn new systems and applications.
• Previous experience in a helpdesk, technical support, or customer service role is a plus.
• Excellent interpersonal and communication skills with the ability to simplify complex technical concepts.
• Detail-oriented with strong organizational and problem-solving skills.
• Team player with a customer-first attitude.

Multiple ways to Apply!

At Express, we value your time. We want to simplify the process and speed up the results. To apply, feel free to:

• Call our office and ask to speak with a Recruiter at about this position
• Apply to this position by submitting your resume or emailing it to
• Or apply on our website at expresspros.com and select the Round Rock office.

At Express, we ignite opportunity by giving you choices. We have a variety of career opportunities from over 100 employers in the Williamson County area and we will help you to find the perfect one as quickly as possible. We welcome anyone who seeks to build or continue their career. If you take the time to go the extra mile, try your best in all situations, and believe honesty is the best policy – Call Express today to see how we can help you achieve your career goals!

Express Employment Professionals of Round Rock has helped job seekers in Round Rock and Williamson County since 2003. Call or come see us today to see how we can help you!

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

Job Description

Excellent long-term opportunity offering stability for an individual with a positive attitude and strong team-player mindset.

Position: Customer Service / Sales Support Specialist
Pay Range: $25.00 – $32.00 per hour (depending on experience)
Job Type: Full-Time | First Shift

Overview:
We’re seeking a motivated and detail-oriented Customer Service / Sales Support Specialist to join our dynamic and fast-paced manufacturing team. This position plays a key role in supporting the Sales Department by managing quotes, processing orders, coordinating shipments, and maintaining exceptional communication with customers. If you thrive in a collaborative environment, have a passion for providing outstanding customer service, and enjoy problem-solving, we’d love to hear from you!

Key Responsibilities:

·    Support

Job Description

As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities.

• Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues.
• Maintain a deep understanding of Moonwalkers’ capabilities so that you can offer accurate information to customers.
• Assist B2B customers with order processing, product information, and

Job Description

Are you passionate about delivering exceptional client support while helping drive business success? We are looking for a Customer Support Specialist to join our high-performing Sales Support team. In this role, you’ll play a key part in supporting our Sales