9,089 Support Specialist jobs in the United States

Job Description

Customer Service & Technical Support Specialist

Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Support Specialist to join our team in Port St. Lucie, Florida!

In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM .

What you'll do:

• Answer incoming phone calls with a helpful and professional demeanor.
• Manage and resolve support tickets efficiently.
• Add and update customer information within our CRM system .
• Assist with the setup and configuration of various CRM aspects .
• Help the production team by adding courses to our Learning Management System (LMS) .

What we're looking for:

• Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.
• Strong IT skills and a solid technical acumen .
• CRM experience is a must.
• Extremely organized with a keen attention to detail .
• A quick learner who can synthesize information effectively.

If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!

Job Description

About the Role

We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.

Key Responsibilities

• Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.

• Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.

• Maintain and support infrastructure across Great Neck HQ and remote offices as needed.

• Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.

• Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.

• Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).

• Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.

• Assist with training users on technology best practices.

• Ensure business continuity by proactively maintaining system stability and responding to critical issues.

• Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.

Qualifications

Required:

• 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.

• Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.

• Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.

• Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting

• Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).

• Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.

• Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.

• Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.

• Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.

• Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.

• Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.

• Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.

• Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.

Preferred:

• Experience in hybrid desktop/server environments or enterprise settings

• Exposure to Power Automate, Power Apps, or SharePoint customization

• Familiarity with Autodesk licensing and support and other construction related applications

• IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.

What You’ll Bring

• A proactive, solutions-focused mindset

• The confidence to represent end users and advocate for practical solutions

• The discipline to self-manage while staying aligned with team goals

• A calm, supportive attitude under pressure

• A strong sense of ownership and pride in the technology experience you deliver

Uni-Data & Communications, Inc. was formed in 1989 to service the IT
infrastructure support needs of the financial services community.

Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Uni-Data & Communications, Inc. was formed in 1989 to service the IT
infrastructure support needs of the financial services community.

Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description

Eagle Eye Produce in an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, national origin, religion, gender, marital status, citizenship, military service membership, age or disability., or any other status protected under federal, state, or local law.

About Our Company

Eagle Eye Produce is a premiere grower shipper with more than 30,000 acres under cultivation. We grow in multiple states in the United States as well as several locations in Mexico. Our focus is to provide our customers with a year-round supply of the products we grow. These items include; several Potato varieties including organics, Onions, Watermelon and Nogales Vegetables (Tomatoes, Peppers, Squash, Cucumbers). Additionally, we own and operate several state of the art production facilities across the United States. With Sales offices from New York to California, our team of experienced staff is dedicated to meeting our customer’s needs.

Our Mission: To be the Partner of Choice to our customers by growing and delivering the highest quality produce, providing exceptional customer service, and employing the best people in the industry.

Position Summary:

As the IT Help Desk Support Specialist, you will deliver high-quality front-line help desk support to Eagle Eye Produce staff, providing prompt and professional solutions to any issues related to standard hardware, software, or network and communications tools or services. You will act as the first point of contact for troubleshooting, using good judgment to escalate issues when necessary. A qualified candidate should possess basic to intermediate IT systems knowledge and a talent for software programming and electrical engineering.

Required Skills / Competencies:

Knowledge Areas:

• Needs to have strong interpersonal communication, organizational, and technical skills to include a high understanding of customer service
• Must be able to work independently in a fast-paced environment and exhibit strong written and verbal communication skills
• Must be able to recognize communicated and non-communicated problems for end users and systems

Technical/Communication Skills:

• Hardware troubleshooting/repair experience (PCs, laptops, printers, other peripherals)
• Software support experience (MS Office, Azure AD, Ring Central, Microsoft Teams, Internal ERP)
• Remote user support (VPN, Networking)
• Experience in remote and wide-area software deployment
• Recommended Certification or comparable work experience (A+, Network+, Security+, ITIL, Windows and Server, Azure AD, Exchange Online, Cisco,

Experience:

• Pursuing Two or four-year degree in information technology, electrical engineering, Software engineering
• Professional Customer service experience

Principal Duties and Responsibilities:

• Provide responsive, timely support to all end-user questions and support requests
• Answer the phone as well as the support email, identifying and making every attempt to resolve the problem
• Document in a resource database and ensure follow-through with end users
• Set end-user expectations for resolution time and communicate changes in status as necessary
• Work closely with other IT staff to ensure clear communication on outstanding issues and user problems
• Desktop support of all company standard applications, including, but not limited to, Windows, office, associated applications, FortiClient, Outlook, and communication applications
• Work directly with the server/infrastructure support team to resolve complex problems, including LAN, WAN, and special application issues
• Perform installation, configuration, and upgrades of desktop hardware and software as determined by office and company-established procedures
• Responsible for adhering to company-established security procedures
• Responsible for all office peripheral equipment and its general maintenance
• Responsible for maintaining proper inventory
• Maintain up-to-date documentation of IT procedures, system configuration standards, maintenance and upgrades
• Maintain a positive and professional tone in all communication (i.e. email, written, and verbal)

Expected Hours of Work:

• This position may require approximately 40 plus hours, as needed, to meet the demands of the business and complete the responsibilities of this position.

Work Environment:

• Duties and responsibilities are performed in an office, as well as a warehouse setting
• This role routinely uses standard office equipment

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Exposure to temperatures of approximately 42°ree; in the warehouse
• Ability to speak to and hear customers and/or other employees via phone or in person
• Must be able to lift and carry 55 lbs.

Travel:

• Driving is essential for this position to perform support duties across all Eagle Eye Produce locations. A valid driver’s license is required if using the employee’s own vehicle or company vehicle to perform duties
• Able to fly on company and commercial aircraft to all Eagle Eye Produce locations

Job Description

Help Desk Technician
Washington, DC
Pay From: $28 per hour

MUST:
Active Secret Clearance
Help Desk Technician
3+ years of experience in an IT helpdesk or technical support role, with a focus on Windows environments.
Required iIndependent capable knowledge of Windows operating systems (Windows 10+, Windows Server) and Microsoft 365.
Required strong communication and interpersonal skills, with a customer-focused approach
Utilize online meeting applications to support hardware set-up of microphones and webcams
Set up and support conference and training rooms for presentations
Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

DUTIES:
Provide technical support to end-users for hardware, software, and network issues in a Windows environment.
Troubleshoot and resolve technical issues related to Windows operating systems, Microsoft Office Suite, Microsoft Cloud, and other business applications.
Manage and maintain user accounts, permissions, and access rights in Active Directory.
Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.
Collaborate with other IT team members to identify and implement improvements to IT processes, systems, and policies.
Maintain Account Management forms for new and departed users
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
Creation of spreadsheets/databases for tracking purposes
Participate in IT projects and initiatives as required

Job Description

prototype:IT is seeking an IT Help Desk Support Specialist  who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment.  You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.   
Requirements:  

• Minimum of 2 years’ experience in a technical support role. 
• A degree in Information Technology, Computer Science, or equivalent experience. 
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support. 

• Excellent communication skills, both written and verbal. 
• Ability to work effectively with users at all levels of the organization. 
• Strong problem-solving skills and ability to think creatively to find solutions. 
• Ability to work independently and as part of a team. 
• IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus. 

• Provide remote technical assistance to clients who are experiencing software or hardware issues. 
• Respond to IT-related incidents and requests in a timely and efficient manner. 
• Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems. 
• Escalate complex technical issues to appropriate IT staff as needed. 

• Assist with installing and configuring software and hardware for employees. 
• Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities. 
• Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system. 
• Contribute to the development and maintenance of IT documentation and procedures. 
• Keep up-to-date with emerging trends and technologies in IT support. 

• Approach all encounters with customers and fellow employees in a friendly, service-oriented manner. 
• Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines. 

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Job Description

Description:

Help Desk Support Specialist - Journeyman

Primary Location: Quantico, VA

Clearance: Active DoD Secret

**(Shifts: 0730 - 1600 or 1130-0800)**

Job Summary

We are seeking a Help Desk Support Specialist – Journeyman to provide responsive and professional technical support for GCSS-MC users. This role focuses on resolving access, performance, and system issues while maintaining compliance with service level standards and audit requirements. The ideal candidate will bring strong troubleshooting skills, customer service orientation, and experience supporting secure, mission-critical systems in a high-volume enterprise environment.

Specific Responsibilities

• Respond to and resolve end-user technical support requests related to system access, performance, and functionality
• Use established procedures and knowledge bases to troubleshoot and resolve incidents or escalate to Tier 2/3 as needed
• Document all support interactions in the ticketing system and ensure timely resolution in accordance with SLAs
• Support onboarding activities such as account setup, password resets, and user profile configuration
• Collaborate with GOC, interface, and audit teams to ensure accurate issue tracking and resolution
• Provide guidance to users on best practices and preventive measures to reduce recurring issues

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 4–6 years of experience in IT service desk or technical support roles
• Experience responding to end-user requests via phone, email, or ticketing systems in a high-volume, enterprise environment
• Proficiency in troubleshooting and resolving issues related to user access, system performance, software, and hardware
• Familiarity with ITIL-based service management processes and tools (e.g., Remedy, ServiceNow)
• Ability to document, track, and resolve incidents in accordance with service level agreements (SLAs)
• Strong communication and customer service skills with the ability to explain technical issues to non-technical users
• Active DoD Secret Clearance
• Experience supporting Department of Defense (DoD) systems or working in a secure federal environment
• Familiarity with GCSS-MC or other Oracle-based ERP systems
• Understanding of audit compliance requirements and documentation standards
• Experience supporting Tier 1 and Tier 2 operations in a 24/7/365 environment
• Knowledge of Active Directory, user provisioning, and account management
• Exposure to interface troubleshooting and data integrity support

Physical Requirements and Work Environment

• Must be able to work in a secure federal environment
• Standard office environment with computer workstation
• Ability to workday shift hours (0730 - 1600)
• Ability to work on-site at Quantico, VA location

Travel

• Minimal travel required

Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer's mission. Obsidian Solutions Group LLC is a certified 8(a), service-disabled, veteran-owned small business.

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer's expectations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.

Job Description

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, let’s talk!

We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST  for our CLAIMCHECK division.

The CLAIMCHECK Operations Support Specialist  is responsible for reviewing all incoming email, fax, or physical documentation, correctly sorting, and filing documents.  In addition, this person enters new claims from customer requests, verifies the status of insurance policies, and compiles claim packets to send to insurance companies.  Timeliness and accuracy are top priorities to success in this role, as the person is also tasked to provide customers with updates. Most importantly, the CLAIMCHECK Ops Support Specialist works closely with a tight-knit team to provide excellent service to funeral home customers -- and meet department goals.   

Responsibilities:   

• Communicate and reinforce the mission and vision for DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Maintain relationships with customers. 
• Outbound calling to verify insurance policy information. 
• Handle inbound phone calls and email correspondence and record details of these interactions. 
• Review and enter data into software for life insurance claims. 
• Submit claim packets.
• Utilize provided resources to ensure processes are completed accurately. 

Qualifications:

• High school diploma or equivalent.
• Ability to handle stress and manage deadlines. 
• Dedication to customer services.
• Dependability, integrity & compassion.
• Display a positive attitude.
• Strong phone and verbal communication skills. 
• Excellent attention to detail and organizational skills. 
• Excellent data entry and typing skills.   
• Ability to set priorities and manage time effectively. 
• Effective problem solving and critical thinking skills. 
• Commitment to company values.   
• Proficient in a Windows based environment, ability to learn company-based software.   

About Funeral Directors Life
Funeral Directors Life,  a subsidiary of Directors Investment Group (DIG),  offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIG  has been recognized with numerous workplace awards, including the prestigious FORTUNE  magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly .

Based in Abilene, TX, DIG  offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer

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Job Description

Adecco is currently assisting a local client in their search to fill a Customer Support Specialist job in Erie, PA. This is a contract opportunity. As a Customer Support Specialist, you will be responsible for administrative support, customer service, and several other duties as necessary! Apply Now if you meet the qualifications listed below!

Responsibilities for this Customer Service Specialist job include:

·Providing administrative support

·Customer service

·Assisting with project-based work

·Taking phone calls and handling customer service inquiries

·Data entry

·Other duties as required

Qualifications:

·High School Diploma

·Strong Microsoft Office skills

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Click on Apply Now to be considered for this Customer Support Specialist job in Erie, PA or you can visit our website to search for other opportunities that are currently available.

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