936 Technical Expertise jobs in the United States

Job Description

Division: Information Technology

Reports to: Chief Information Officer

Status: FT

Salary: $44,262.00

JOB DESCRIPTION:

Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the following duties.

Problem Solving, LAN and WAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration, SharePoint support.

Essential Duties and Responsibilities include the following and other duties may be assigned as required:

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

• Configuration of client's equipment to connect to the Internet via Local and Wide Area Network technologies.

• Configure software to connect to Internet application servers.

• Provide training to clients in the use of system and applications as related to Internet.

• Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations related to city offered services.

• Provide further assistance to the Chief Technology Officer.

QUALIFICATIONS:

The Ideal candidate will also possess the following skills:

• Able to work independently and efficiently to meet deadlines.

• Able to promptly answer support related email, phone calls and other electronic communications.

• Self-motivated, detail-oriented and organized.

• Experience with hardware and software issues.

• Proficient in Internet related applications such as Email clients, FTP clients and Web Browsers.

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

January 2026 Start Date

Rockwell Automation's Early Career Rotational Program is a 1–2-year program with multiple tracks that provides associates with the tools needed to begin developing their technical leadership and innovation skills within a global company.

As an associate on the Project Team , you will.

• Establish a foundation of skills via Rockwell Automation's Engineer in Training (EIT) Program. EIT is an entry-level program with formal classroom training, experiential learning, and work assignments.

• Strengthen technical and leadership competencies through classroom training, mentoring, career planning and networking.

• Use Rockwell Automation's industrial automation technology to support The Connected Enterprise. This may include information software, programmable controllers, process control, industrial Ethernet, motion control, industrial components, variable frequency drives, and more.

• Apply Rockwell Automation technology across a variety of industries.

Rotational Program Overview

• Rotation 1: Engineer in Training Program | Location: Mayfield Heights, OH

• Specialized Training: Variable Frequency Drives or Process

• Rotation 2: Project Delivery | Location: TBD

• Rotation 3: Specialized Rotation | Location: TBD

• This rotation is not guaranteed for all associates- it is dependent on business need and employee interest. Possible rotation objectives include additional training, specialized skill development, or specific industry development.

Your Responsibilities:

• Analyze customer requirements to design and deliver the optimal control system solution, including applicable hardware and software configuration/architecture

• Integrate 3rd party hardware, software and control systems with Rockwell Automation platforms

• Visit suppliers and/or panel shops to assess progress and provide technical assistance

• Perform internal and customer system testing

• Provide on-site control system commissioning

• Build collaborative relationships and embrace the Rockwell culture of integrity, diversity, and inclusion

The Essentials - You Will Have:

• Bachelor's or advanced degree from an accredited college or university

• Permanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future

The Preferred - You Might Also Have:

• The ability to relocate every six months depending on opportunities and rotations

• Graduated in the past three years with a technically focused degree

• Interned with Rockwell Automation or met us through an event

• A cumulative GPA of 3.0 on a 4.0 scale

• Demonstrated analytical skills and the ability to approach challenges with innovative solutions

• Strong organizational and time management skills to prioritize competing tasks and meet project deadlines

• Proven experience collaborating with and leading others to achieve project goals

• The ability to present complex information to diverse audiences

What We Offer:

• Health Insurance including Medical, Dental and Vision

• 401k

• Paid Time off

• Parental and Caregiver Leave

• To learn more about our benefits package, please visit .

For this role, the Base Salary Compensation is from $82,000 - $84,000/annual. Actual pay will be based on factors such as skills, knowledge, education, and experience.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team

About The Company
Visionary Communications LLC is a leading provider of high-quality broadband and telecommunications services dedicated to delivering reliable connectivity solutions across the Rocky Mountain region. With a strong commitment to innovation and customer satisfaction, the company has established itself as a trusted name in the industry. Visionary Communications prides itself on leveraging the latest technology and a customer-centric approach to meet the evolving needs of residential and business clients. The organization fosters a dynamic work environment that encourages professional growth, collaboration, and excellence, making it an ideal place for individuals seeking to build a rewarding career in telecommunications.

About The Role
We are seeking a dedicated and knowledgeable Technical Support Specialist for our Residential division. This full-time position involves providing exceptional technical assistance to our valued customers, ensuring their internet and network-related issues are resolved efficiently and effectively. The successful candidate will serve as the first point of contact for customer inquiries, troubleshooting connectivity problems, and offering tailored solutions to enhance the user experience. This role requires a proactive individual with excellent communication skills, technical aptitude, and a passion for helping others. As part of our dynamic team, you will play a critical role in maintaining our reputation for outstanding customer service and technical excellence.

Qualifications

• Proficiency with computers running Windows and Mac operating systems, along with familiarity with internet-based applications such as email clients and web browsers.
• Basic understanding of networking concepts and equipment, including routers, modems, and switches.
• Strong attention to detail and meticulous documentation skills to accurately record customer interactions and troubleshooting steps.
• Excellent customer service skills, with experience working with clients over the phone and in person.
• Patience, empathy, and a genuine willingness to learn and adapt to new technologies and processes.
• Ability to multitask effectively across multiple systems and platforms simultaneously.

Responsibilities
The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of residential internet and network issues. Key responsibilities include:

• Providing timely and professional technical assistance to customers via phone, email, or remote support tools.
• Identifying and troubleshooting connectivity problems related to hardware, software, or network configurations.
• Guiding customers through step-by-step solutions to resolve technical issues effectively.
• Documenting all customer interactions, issues, and resolutions accurately in the company's database.
• Collaborating with other technical teams to escalate complex problems and ensure prompt resolution.
• Staying updated on new products, services, and industry best practices to deliver current and accurate support.
• Contributing to the continuous improvement of support processes and customer satisfaction initiatives.

Benefits
Visionary Communications LLC offers a comprehensive benefits package designed to support our employees' well-being and professional development. Benefits include competitive hourly wages, ranging from $19.23 to $20.50, along with health insurance options, paid time off, and opportunities for career advancement. We also provide ongoing training and development programs to enhance your technical skills and industry knowledge. Our supportive work environment promotes work-life balance and recognizes individual contributions, fostering a culture of growth and achievement.

Equal Opportunity

Visionary Communications LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age, or disability. We are dedicated to ensuring equal employment opportunities and fostering a workplace where everyone feels valued and respected.

Company:
Supersonic Inc.

Location:
Commerce, CA

Job Type:
Full-time - Monday - Friday - 9:00AM - 5:00PM

Start Date:
 Immediate hire (within 2 weeks)

About Supersonic Inc.

For 45+ years, Supersonic Inc. has designed and distributed performance-driven consumer electronics, accessories, and small appliances that deliver outstanding value. Our lineup spans Audio, Video, Computer/Tablets, Smart home devices, Personal Care, Security, Health & Fitness, and kitchen appliances. Learn more at 

The Role

You'll be the first point of contact for customers and retail partners who need help with Supersonic products. Your mission: deliver an outstanding experience by diagnosing issues quickly, resolving them clearly, and escalating when necessary. You'll keep tickets and knowledge docs tidy, and feed product insights back to our teams.

What You'll Do

• Serve as the 
  front line for support
   via phone, email, and ticketing system.
• Troubleshoot hardware & software
   issues for TVs, tablets, Bluetooth speakers, robot vacuums, smart watches, security cameras, air fryers, and more.
• Guide customers through 
  setup, installation, connectivity, and pairing
   (e.g., Wi-Fi/Bluetooth, HDMI, OTA/firmware updates, app sign-in).
• Aim for 
  one-call resolution
  ; escalate complex cases with clear notes, logs, and repro steps.
• Document everything
  : diagnostics and resolutions in the CRM; keep tickets current and knowledge base articles up to date.
• Collect, organize, and surface feedback
   on recurring technical issues; collaborate with Product and Engineering for fixes and improvements.
• Perform 
  hands-on product testing
   to replicate issues and validate solutions.
• Provide 
  courteous, professional service
   that turns tough moments into positive experiences.

What You'll Bring

• Strong problem-solving and communication
   skills; ability to explain tech clearly to non-technical users.
• 1–3+ years in technical support, help desk, or customer service for 
  consumer electronics, smart home, or small appliances
   (preferred).
• Experience with 
  ticketing
• Working knowledge of home networking basics
  GHz vs 5 GHz, SSIDs, WPA2, DHCP), 
  Bluetooth pairing
  , and 
  HDMI/AV
   troubleshooting.
• Familiarity with 
  Android/Google TV or similar OS
  , mobile companion apps, and firmware/OTA updates.
• Detail-oriented
   with excellent documentation habits; comfortable juggling multiple cases.
• Customer-first mindset
   with patience and professionalism under pressure.
• Bilingual (English/Spanish)
   a plus.

Nice to Have

• Basic RMA/returns triage
• Light hardware skills (cables, adapters, resets, factory restores).
• Prior retail partner support experience (distributors, marketplaces).

Why Join Us?

• Join a company with 45+ years of steady growth and industry leadership.
• Competitive salary and benefits package
• Work in a casual, friendly, and professional environment.
• Weekly catered meals
• Opportunity for career development and training.
• Be part of a team that values dedication, communication, and continuous improvement.
• Convenient location in Commerce, CA, with easy access to transportation.

Equal Employment Opportunity

• Supersonic Inc. is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

The Company
Sungrow Power Supply Co., Ltd. ("Sungrow") is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of  December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: .

The Position
The Technical Support / RMA Specialist position is a Houston based position that it plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Service Manager. The position will be the key member of service team. This position will also be the initial point of the contact person for customers and partners with commercial, industrial and utility-scale solar and battery plants.

Essential Duties And Responsibilities

• Answering customer calls and provide technical and customer support.
• Communicate with customers on the phone and by email to provide a quick resolution of the issues with the goal of "One call resolution".
• Using exceptional listening skills and customer service aptitude in all written and verbal interactions with customers
• Create cases in CRM system and take ownership of cases and communicating professionally with customers via the customer portal, email, and phone at least daily until case is closed or escalated
• Document work continuously throughout the day and provide detailed ticket updates
• Escalating Ticket to Service Manager or project manager providing the background information in order to get a solution quickly.
• Handles customer questions, complaints or technical support enquiries with the highest degree of courtesy along with professionalism
• Create and approved RMA.
• Coordinate the shipping of the units or replacements parts in a timely manner with logistics partners or internally.
• Track RMAs and spare parts in the system to achieve 24 to 48hrs to the field.
• Help creating internal procedures on repairs on the inverters.
• Create first level failure report for the customer for RMA
• Maintain failure rates report in the system based on RMAs information
• Help Scheduling shipments and third parties to the field when is needed.
• A wide variety of other special tasks and projects as assigned

Minimum Requirements

• 5-6 plus years of overall experience in field Service
• Must possess the ability to work with test equipment and hand tools as required
• Must possess customer service, problem-solving skills, and possess decision making and analytical skills
• Must possess effective written and verbal communication skills
• Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)

Education Or Desired License And Certificates

• Bachelor's degree or Technical degree with equivalent experience
• Solar industry experiences are required

Competencies

• Technical problem solving/analytical skills
• Self-starter, strong initiatives and an excellent communicator
• System and product level mindset
• Organization, detailed-oriented nature and strong initiative
• Strong technical support focus and a service oriented individual

Work Location and Status:

• Contract-to-Hire, Remote. USA
• No visa sponsorship

Compensation

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $50,000 - $84,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow
.

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we're not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don't solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they're striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We're Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To help continue our rapid growth and solve our clients' toughest problems, we need a Technical Support Specialist in Carmel, IN to join the team. If you love to solve problems and add value, please consider what your typical days might look like…

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• You will perform customer maintenance activities on behalf of the customer team.
• You will monitor the customer team's assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Qualifications

Some of the qualifications and skills we are expecting include the following:

• You should possess excellent communication and customer service skills, both written and oral
• You should be able to explain technical challenges and solutions to just about anyone, regardless of their background
• You should be willing to participate in an on-call rotation and provide after-hours support as necessary
• We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
• Prior experience working for a Managed Service Provider (MSP) is preferred
• Must live in or around the Carmel, IN area and be willing to work onsite 5 days per week
• Must be legally authorized to work in the United States for any employer without sponsorship

We expect that you will be able perform the following tasks daily:

• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
• Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
• User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
• Applications and Products: Office 365, SharePoint, QuickBooks

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge

What our team members say about us…

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
  "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited

Position Summary

The Technical Support Analyst provides advanced technical support for end-user computing environments, including hardware, software, and networking systems. This role requires a high degree of independent judgment and discretion in diagnosing and resolving complex technical issues, particularly those impacting executive-level stakeholders. The specialist will work closely with leadership to support seamless technology experiences and ensure smooth day-to-day operations.

Key Responsibilities

User & Executive Support

• Executive-level technology partner: Deliver white-glove technical support to C-Suite executives and senior leadership, anticipating needs and proactively preventing disruptions to business operations.
• Strategic end-user support: Manage technical support requests via help desk tickets, phone calls, chat, and in-person interactions, ensuring efficient issue resolution and an exceptional user experience.
• Professional stakeholder communication: Provide clear, concise, and timely updates to end-users and executives, tailoring technical information for both non-technical and highly technical audiences.
• Team Leadership and Oversight: Provide strategic leadership and operational oversight for a team of up to eight offshore contractors and/or internal staff, ensuring the effective delivery of desktop support and help desk services.

Technical Troubleshooting & System Management

• Lead advanced problem resolution: Exercise independent judgment to analyze, diagnose, and resolve escalated hardware, software, and networking issues, including high-impact incidents affecting business continuity.
• Network and connectivity optimization: Manage complex network troubleshooting, including DNS configurations, VPN access, and protocol-based connectivity, ensuring system stability and security.
• System configuration & lifecycle management: Oversee the installation, configuration, and optimization of hardware, operating systems, and enterprise applications, ensuring scalability and performance.
• Technology upgrades & testing: Participate in planning, testing, and deploying system upgrades, security patches, and emerging technologies to improve infrastructure reliability and efficiency.

Process & Workflow Optimization

• ServiceNow-driven workflow management: Leverage ServiceNow (or equivalent platforms) for issue tracking, workflow automation, escalations, and analytics to improve service delivery and operational transparency.

Collaboration, Documentation & Knowledge Sharing

• Cross-functional partnerships: Collaborate with IT leadership, security teams, and infrastructure engineers to ensure seamless system integration, effective risk mitigation, and enterprise-wide technology alignment.
• Knowledge management & mentoring: Maintain accurate system documentation, contribute to internal knowledge base resources, and mentor junior support staff to elevate team performance and technical expertise.

Required Skills and Qualifications

• Proficiency with Windows and macOS operating systems, device management tools, and enterprise software suites.
• Strong analytical problem-solving skills with the ability to identify and resolve high-impact issues independently.
• Experience managing ticket workflows and escalations in platforms like ServiceNow or similar systems.
• Deep understanding of computer networking principles and troubleshooting techniques, including DNS, DHCP, and VPNs.
• Exceptional interpersonal and communication skills, with proven ability to interact effectively with all organizational levels, including C-Suite executives .
• Demonstrated ability to exercise discretion in technical decision-making and handle sensitive information securely.

Preferred Skills

• CompTIA A+ or similar certification
• ITIL Foundation Certification
• Experience supporting executive leadership or managing VIP-level escalations

Education and Experience

• Bachelor's degree in Information Technology , Computer Science , or a related field, or equivalent hands-on experience .
• 3+ years of experience in IT support, systems administration, or advanced technical troubleshooting roles.

Work Conditions

• Full-time, salaried position.
• May require occasional after-hours support or on-call availability.
• This role is on-site but may require travel to local Dallas area clubs.

What We Offer:

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

Want to learn more? Visit for full details.

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Job Title: Technical Support Specialist

Location: Alpharetta GA 30005

Duration: 12 Months

Pay rate: $21/hr. on W2

Executive Summary:

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:

Customer Support:

• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.

• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.

• Resolve issues or escalate appropriately while managing customer expectations.

• Maintain composure and professionalism in high-pressure and difficult situations.

• Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:

• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.

• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.

• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.

• Communicate ticket status, next steps, and resolutions to users promptly.

Technical Troubleshooting & Resolution:

• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.

• Perform incident assessment, triage, research, training/education, resolution, and recovery.

• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.

• Install, modify, clean, or repair hardware and software as required.

• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture

• Collaborate with team members to ensure service excellence and share knowledge.

• Be a culture carrier by demonstrating a positive, team-oriented attitude.

• Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:

• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.

• Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:

• High school diploma or GED required.

• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.

• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.

• Excellent customer service and communication skills (written and verbal).

• Strong problem-solving and critical-thinking abilities.

• Self-motivated with the ability to work independently and prioritize tasks under pressure.

• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.

• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.