126 Crisis Intervention jobs in the United States

Job Description

Lines for Life Job Description

Position Title: Remote Crisis Intervention Specialist

Status: Full time/Non-Exempt

Reports To: Crisis Lines Shift Supervisor

Location: Telecommute

Compensation: $23.42 hr – $5.60 hr. The starting wage for the Remote Crisis Intervention Specialist position is 25.60/hr. for individuals with graduate degrees in a related field and 23.42/hr. for individuals with bachelor's degrees.

Start Date: September 29, 2025

About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

Remote Crisis Intervention Specialist Position Summary: Remote Crisis Intervention Specialists answer incoming crisis contacts to all Lines for Life crisis and referral helplines with care and compassion, and within the scope of each helpline program.

Remote Crisis Intervention Specialists receive extensive clinical skills training in alignment with current best practices in suicide prevention and intervention.

Remote Crisis Intervention Specialist Responsibilities:

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Answer crisis helplines with compassion in accordance with the organization’s training expectations and scope. Remote Crisis Intervention Specialists receive crisis contacts on over 30 different crisis lines including but not limited to: the National Suicide Prevention Lifeline, veterans and military crisis lines, its YouthLine, its Senior Loneliness Line, an alcohol and drug helpline, hospital mental health crisis lines and behavioral health scheduling calls, as well as county mental health crisis lines.
• Document crisis contacts in an accurate and timely manner with relevant clinical information in an electronic health record system.
• Place follow-up calls to crisis contacts as scheduled by the shift supervisor.
• Assist with placing rescue calls as needed when other crisis lines staff or volunteers are on acute crisis contacts requiring emergency assistance.
• Triage crisis contacts and collaborate with coworkers to manage crisis contact flow and ensure that the lines remain available for contacts in escalated crisis.
• Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up to date on crisis intervention tools & techniques.
• Communicate with peers and supervisors via phone and/or chat effectively
• Perform other duties, such as administrative and organizational tasks as needed.

Remote Crisis Intervention Specialist Required Qualifications:

• Able to meet Qualified Mental Health Associate requirements (
• Crisis intervention knowledge
• Strong empathy, communication, teamwork and interpersonal skills
• Able to handle high levels of stress
• Proficient in web-based computer environment and multi-line phone system
• Understanding of and ability to apply mental health assessment, treatment and service terminology
• Able to implement skill development strategies and to identify, implement and coordinate the services and supports identified in Individual Service and Support Plan (ISSP)
• Able to independently triage crisis contacts so that lines remain available for crisis contacts in escalated crisis
• Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency

Remote Crisis Intervention Specialist Preferred Qualifications:

• Graduate degree in psychology; social work; or a behavioral science field OR CADC/Bachelor’s degree in psychology; social work; or a behavioral science field AND relevant crisis intervention experience
• Veterans preferred
• ASIST certification
• CADC certification strongly preferred
• Experience in a call center environment

Remote Crisis Intervention Specialist Training

• Lines for Life requires extensive Crisis Lines Onboarding training, which can be completed remotely. New hires must attend 5 weeks of paid crisis lines onboarding training. The next training begins September 29th and consists of 3 weeks between 8:30am - 5:00pm Pacific Time, Monday through Friday, plus 2 weeks of additional precepting training. The schedule for precepting can vary as we are a 24/7, 365 day a year operation, so flexibility in your availability is needed to complete the precepting portion of the training. We want to make sure that all candidates understand that while you do get a scheduled lunch break, even missing half hour portions of these trainings can result in training expectations not being met. Due to the trainings being group trainings, there is generally no flexibility for each candidate to be able to take their breaks at different times. Training requires participation, full engagement without distractions, and being on camera over Zoom. Equipment is provided. You must have private high speed internet and a confidential place to take crisis contacts to meet security and technical requirements.

Remote Crisis Intervention Specialist Interview

• Interviews are conducted via Zoom with a Lines for Life supervisor and HR team members and are recorded so that members of the Hiring Committee who are unable to attend the live interview are able to watch the recording and give feedback afterwards.

Remote Crisis Intervention Specialist Location:

• Lines for Life is seeking to hire Remote Crisis intervention Specialists throughout the 50 United States. We currently cannot support outer territories. There is also an option to work directly in our Portland office.

Remote Crisis Intervention Specialist Work Schedule:

• Our crisis lines are operated 24/7. This position requires working some holidays and working weekends.
• The work schedule will be determined at the time of offer and is based upon Lines for Life’s crisis contact volume trends. All full time employees are required to work at least 1 weekend shift per week. We are currently hiring for these shifts which are all in Pacific time. (Please note due to overtime laws, we can only offer Alaska, California, and Nevada candidates shifts that are 8 hours or less)
  • Fri – Tue 3:30pm – 12am Pacific time (40 hrs) 
  • Sat - Wed 7pm - 3:30am Pacific time (40 hrs)

Remote Crisis Intervention Specialist Physical Requirements:

• Work is primarily conducted in a home office environment and requires the ability to sit or stand and work on a computer for long periods of time.
• This position requires high energy, patience and controlling one’s emotions, as well as the ability to think analytically.

Remote Crisis Intervention Specialist Remote Work:

• Daily tasks require a stable and consistent internet speed of 10 Mbps for both Upload and Download speeds, as well as Jitter below 20. Packet Loss should be 0%. You may test if your network requirements are met by doing a speed test here:
• Private highspeed internet is required for a HIPAA compliant workspace
• Telecommuting requires passing a clinical and technical evaluation, having a HIPAA compliant workspace at home, and meeting technology requirements. Supervisors provide support to telecommuters by listening in on acute crisis contacts and using an internal messaging system (Microsoft Teams) to communicate.

Quality Assurance:

• We want to let you know that all crisis contacts are recorded – inbound and outbound. We review them regularly to ensure safety and quality assurance and for training and supervisory purposes. What this means is that you will have crisis contacts randomly picked for review and you will receive clinical feedback on how you are doing. This happens every few weeks and is one way that we ensure professional growth of our team. Another aspect of this technology is that while you are taking crisis contacts, supervisors can listen in to provide support if a crisis contact is particularly challenging or high risk. This supports our Crisis Intervention Specialists so they are not alone and ensures safety for our crisis contacts.

Remote Crisis Intervention Specialist Compensation Package:

The starting wage for the Remote Crisis Intervention Specialist position is $25.60/hr. for ind viduals with graduate degrees in a related field and 23.42/hr. for individuals with bachelor's degrees. There is a 1.75/hr. overnight shift differential when working between the hours of 10 pm – 5 am Pacific Time and time and a half holiday pay when required to work holidays. Lines for Life offers a great benefits package valued at over $1 ,000 per year, including 9,600 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums; a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date; as well as a flexible spending plan; an employee assistance program; and a free Fitbit.

If you need reasonable accommodations to participate in the application process or interview, including any pre-employment testing, please inform us by contacting

This job description is not meant to be an all-inclusive list of duties and responsibilities but, constitutes a general definition of the position's scope and function in the company.

EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5

All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

Job Description

Description:

Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff!

With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development.

Riveon Mental Health and Recovery is a leader in providing behavioral health services to adults, adolescents, and children. We engage people in our community to achieve mental and emotional well-being through prevention, treatment, and advocacy. With the merger of The LCADA Way and The Nord Center, at Riveon Mental Health and Recovery we have the opportunity to provide integrated behavioral health care with cutting edge treatments and interventions in a supportive environment.

We are looking for passionate, caring, and dedicated counselors and social workers to provide office-based and telehealth services to our clients.

We value our team members and provide an excellent total rewards package of benefits and perks designed to be customizable to your specific needs.

Our Total Rewards Package – What We Offer :

· Inclusive Culture with a Team Atmosphere

· Collaborative environment dedicated to clinical excellence

· Company-Wide All Staff Events - have fun while Teambuilding

· Wellness Programs and Activities

· Up to 41 days off per year (32 days of paid time off plus 9 paid holidays)

· Paid Bereavement Leave

· Paid Jury Duty Time

· Parental Leave

· Company Supported Continuing Education & Certification

· PPO & HDHP Health Plan Options

· Flexible Dental & Vision Plan Options

· Company funded Health Savings Account

· Company-Sponsored FSA and DSA Tax Savings Accounts

· 100% Company Paid EAP Emotional Well-Being Support

· 100% Company Paid Life Insurance and AD&D

· 100% Company Paid Long-Term Disability Insurance

· Added Value Benefits including:

o Critical Illness Plans for Employee and Family

o Accident Plans for Employee and Family

o Identity Theft Plans for Employee and Family

o Pet Insurance

o Short-Term Disability Plan

o Whole and Term Voluntary Life Plans for Employee and Family

o Voluntary AD&D Plans for Employee and Family

· 403(b) Retirement Plan with Company Match

· Access to Personal Financial Advisor

· Generous Team Member Referral Bonus Program

· License and Certification Reimbursement

· License Testing Fee Reimbursement

· Annual Tuition Reimbursement

· Travel Expense Reimbursement

· On-Site Pharmacy

· Casual Dress Code

· Shift Differentials and On-Call Stipends

· Stipend for Bilingual, Spanish-Speaking

Pay Range: $25.72 - 31.35 per hour

Placement within the pay scale is commensurate with experience and qualifications

POSITION PURPOSE AND OBJECTIVES

The primary responsibility of this position is to provide routine and emergency mental health assessments, diagnostic assessments, stabilization, crisis intervention, and treatment planning of clients in the community, at the CRU Residential Unit, and on the Hotline. As an appropriately degreed/licensed member of the ESS staff, this clinician serves with others as a Health Officer for the county subject to approval by the Executive Director of the Lorain County Board of Mental Health. All job functions are performed under the supervision of the ESS team leaders and shift supervisors.

ESSENTIAL JOB FUNCTIONS

• Respond to routine and emergency requests for service. Triage telephone calls and walk-ins. Gather information for telephone intake screening and emergency assessment and provide information and referral to persons requesting information. Provide telephone support and crisis intervention to clients who call the hotline.
• Perform crisis intervention for clients and their significant others. Provide face-to-face counseling to clients and significant others to promote stabilization of a crisis situation. Provide rape crisis intervention when Rape Crisis volunteers are not available.
• Perform mental health assessments. Perform pre-hospital screenings, diagnostic assessments and intake screenings in response to requests for outpatient services. Determine the needed interventions to ensure safety of clients and others based on the mental status assessments. Assess clients when placed on the unit for 23-hour monitoring.
• Manage the care of clients on the residential stabilization unit. Provide one-on-one crisis intervention to clients, monitor self-medication of clients, monitor behavior and mental status of clients on the unit, develop treatment plans within 24 hours for clients, and document client progress in chart. Manage the medication room and monitor client self-medication. Coordinate the stabilization unit treatment plan with Center service providers. Lead the groups on the CRU unit and Partial Hospitalization groups, and assist clients in obtaining personal care items.
• Transport clients to community sites as needed.
• Carry out duties as a health officer in Lorain County. Assess the mental status of persons to determine the safety of clients and others according to the emergency medical certificate guidelines. Make outreach as needed to assess and intervene with clients reported to be in crisis.
• Work with families, significant others, other community agencies and law enforcement officials as needed to assess and intervene with clients reported to be in crisis.
• Oversee and guide the treatment interventions of mental health technicians. Provide clinical consultation to technicians.
• Provide group counseling to the Residential Unit clients and clients from the community.
• Provide critical incident debriefing, support and education to the community.
• Attend meetings at the Center as required and assigned.
• Train students and new staff working in ESS.
• Complete all necessary paperwork on time and follow Center procedures and clinical standards in performing all job duties. Complete and tabulate report items (e.g. contact sheets, shift reports, crisis alert, pre-hospital screenings).
• Consult with MD’s and other providers as needed regarding client assessments and crisis interventions.
• Ensure competence and annual certification in the following areas: CPR, First Aid, Physical Crisis Intervention, and Rape Crisis training.
• React to change and stress productively and to handle other tasks as assigned.
• Maintain regular and predictable attendance and punctuality.
• Get along with others and work as a team.
• Exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
• Has / Maintains a good on-time and attendance record.
• And all other tasks as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• The employee must have a good working knowledge of DSM V, mental health assessments, crisis intervention techniques, and psychotropic medications.
• Must have good oral and written communication skills and the ability to resolve conflicts in working with community agencies, multidisciplinary teams, and in dealing with the public on the hotline calls.
• In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Riveon Mental Health and Recovery Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues.
• Must exhibit sensitivity to different cultures.

WORKING CONDITIONS

• In addition to an office setting, a significant part of the work is performed in the community during outreach, i.e., client’s home, school, shelter, emergency rooms, etc.
• Because of the variety of environments and physical conditions that will be encountered, this individual must be able to successfully interact and navigate in all types of facilities and weather conditions.
• This includes being able to walk, climb stairs, navigate changing surface conditions including wet, slippery, and icy grounds, and function in the proximity of electrical appliances, open flames and in areas with poor air quality including potentially smoke-filled rooms.
• This individual may periodically be required to lift and/or carry up to 10 pounds.
• Must be able to physically interact with client and others in emergency situations to prevent harm to client and others.
• The individual in this position must be able to communicate clearly both verbally and in writing.
• Due to the extensive computer work this individual must be able to sit for extended periods of time and operate required equipment

REQUIREMENTS/QUALIFICATIONS

• Must be licensed in the State of Ohio as an LSW or LPC.
• Independent licensure is preferred.
• Two years' experience in the mental health field is preferred.
• Basic computer skills required, including familiarity with Windows and Microsoft Office.
• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.
• Bilingual (English/Spanish speaking) a plus.
• Experience with EHR (Electronic Health Records a plus).

Job Description

Description:

Title: Crisis Intervention Specialist

Type: Full-Time Day and Swing shifts

Payrate: $27.06/hr

Location: In person role, at Seattle Call Center

Union Representation: Represented by OPEIU

POSITION SUMMARY: The Crisis Intervention Specialist (CIS) provides assistance to the trained Phone Workers and Call Screeners on the Regional Crisis Line. The CIS assists Phone workers in assessing, developing, and implementing, and resolving emergent and non-emergent calls. Crisis Intervention Specialists will work collaboratively with Screeners to assess the most appropriate resource for callers to be directed to when needed. The CIS provides feedback on adherence to our clinical model and debriefing and emotional support for volunteers following calls that are emotional or difficult.

The CIS takes phone calls from crisis and professional lines as instructed by the Crisis Services Clinician. The CIS completes Case Reviews and accurately and timely reviews log-sheets and screening guides. The CIS participates in program meetings and attends training and in-services.

KNOWLEDGE AND ABILITIES:

• Proven track record of cultivating and nurturing productive professional relationships across diverse stakeholders, fostering collaboration, and achieving organizational objectives.
• Demonstrated capability in collaborating seamlessly within interdisciplinary teams comprising clinical personnel and volunteers, leveraging collective expertise to deliver high-quality outcomes.
• Established proficiency in thriving within demanding work environments, exhibiting resilience and adaptability to effectively manage and mitigate stressors while maintaining focus on delivering exceptional results.

REQUIRED SKILLS AND QUALIFICATIONS:

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.
• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields
• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.
• Exhibit a comprehensive understanding of the public mental health system, including its policies, resources, and procedures, enabling effective navigation and collaboration within the broader mental health community.
• Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost.

JOB DUTIES AND RESPONSIBILITIES:

A. Phone Room Support

1. Follows guidance of Crisis Services Clinician regarding priorities in phone room, taking calls, supporting phone workers, and adding needed support as outlined by CSC and supervisors.

2. Facilitates Support for Trained Phone Workers (PWs):

a. Guides Phone Workers and Screeners in assessing both emergent and non-emergent calls.

b. Supports Phone Workers in devising and executing appropriate interventions for both emergent and non-emergent calls based on our clinical model.

c. Aids Phone Workers in resolving issues arising from emergent and non-emergent calls.

3. Ensures adequate monitoring of both emergent and non-emergent calls.

4. Offers Effective Feedback and Debriefing Sessions Following Calls to Phone Workers as needed.

5. Conducts Training on Call Handling Skills, Policies, and Procedures.

6. Contributes to the Evaluation of Phone Workers by Providing Input to the Crisis Services Clinician as requested.

7. Assists Phone Workers in Following Phone Worker Requirements.

B. Service Delivery

1. Monitors call queue and responds promptly to meet service and contractual metrics.
2. Demonstrates comprehensive understanding of Mental Health Systems across various counties, including their respective procedures.
3. Displays proficiency in accessing Crisis Connections resources, including:
4. Effective utilization of Electronic Health Record System, Carelogic, and County communication systems such as OpenBeds and ECLS Phone Message Log for coordination with DCRs and Mobile Teams.
5. Competent use of ECLS/PMLS while providing information in ECLS to Hospitals, Crisis Units, First Responders.
6. Utilization of non-computerized information.
7. Exhibits familiarity with phone room protocol and procedures, including:
8. Maintaining accurate clinical logs in adherence to trauma-informed guidelines to ensure nonjudgmental language.
9. Timely and accurate linkage to DCRs, Mobile Crisis Teams, or Afterhours Agencies.
10. Provides thorough consultation to both professionals and non-professionals.
11. Maintains a high standard of professionalism in interactions with PWs, consumers, and professionals.
12. Conducts accurate and timely QA checks of Call logs during logging.
13. Makes effective use of Clinical Supervision.
14. Actively participates in PW training and fulfills other non-phone room responsibilities as assigned.

C. Patient Placement Coordination

1. Verify bed availability in the WA Trac database and the County's registry of patients awaiting placement in appropriate psychiatric treatment beds.
2. Establish and maintain communication channels with designated hospitals that have suitable beds for patient placement.
3. Utilize established criteria outlined in the Patient Placement Guidelines decision tree to match patients with available psychiatric beds.
4. Inform hospitals with available beds of potential patients, facilitating the assessment process.
5. Notify hospitals where patients are awaiting placement once a hospital with bed availability has been informed.
6. Record placement outcomes, including completed placements or reasons for unaccepted referrals, in the County database.
7. Exhibit exceptional professional service skills when interacting with all involved parties.

D. Professional Development

1. Actively participates in the Performance Excellence Program (PEP) to establish and pursue professional growth goals in the capacity of a CIS.
2. Regularly attend training offered by Crisis Connections to enhance professional development and expertise in the field of Mental Health.
3. Engages in community committees and book clubs facilitated by the DEIB (Diversity, Equity, Inclusion, and Belonging) department to contribute to a culture of diversity and inclusion.
4. Completes ASIST training for suicide prevention, ensuring readiness to provide support and intervention when necessary.

E. Quantity and Quality of Work/Work Habits

1. Consistently arrives on time for scheduled shifts and demonstrates reliability by adhering to assigned work hours.
2. Adheres to organizational personnel policies and procedures, ensuring compliance with established guidelines and protocols.
3. Communicates clearly and effectively, both in written and verbal forms, ensuring messages are concise, accurate, and comprehensive.
4. Cultivates genuine relationships by fostering cooperation, addressing conflicts openly and honestly, and embracing constructive feedback. Demonstrates respect for colleagues, volunteers, and clients/customers.
5. Appropriately engages with supervision, seeking guidance and support when needed to enhance job performance and effectiveness.
6. Actively contributes to fostering a positive work environment through collaborative decision-making, fostering team cohesion, and providing encouragement to colleagues and volunteers to achieve excellence.
7. Demonstrates proactive problem-solving skills by identifying issues and offering constructive solutions to address challenges within the work environment.

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates.

This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request.

Technology Requirements:

Smart phone with ability to download and use Multi-factor Authentication (MFA) application.

For Remote / Hybrid positions

· High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.

· A quiet and confidential designated working area.

Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.

· This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.

Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities .

· Excellent medical, dental, and vision coverage

· Annual wage increases

· Generous Paid Time Off & 12 Paid Holidays

· Discount on ORCA transit pass

· Free Parking & Flexible Schedules

· Growth opportunities

· Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

· Short-term and long-term disability

· Flexible Spending Accounts (FSA)

· 403B Retirement Plan

Offers of Employment : All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Work Location: Remote - Applicants must live in Colorado

Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.  

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.


• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.


• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.


• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.


• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.


• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For:

Critical Thinker: You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
Effective Communicator: Your verbal and written communication is clear and compelling, facilitating productive interactions.
Adaptable: You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
Team Builder: You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
Mental health and wellness expert: You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience:

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.


• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).                Specifications: Behavioral health or substance use fields


• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you’re enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let’s brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$22 - $25.30 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment


• Generous paid time off (PTO)


• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date


• Competitive compensation


• Convenient office locations and Hybrid Schedule


• On-site fitness room free to all employees (Tempe Office)


• Basic Life Insurance


• Voluntary Life, Spouse, Child Insurance


• Critical Illness w/free dependents


• Critical Illness Spouse


• Short Term & Long Term Disability- Starts first of the month after 90 days of employment


• 401K & 401K Roth - Starts first of the month after 90 days of employment


• United Pet Care


• LifeLock for identity theft


• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Keywords:

Crisis, Trauma, Clinical, Remote, Crisis, triage, intervention, clinical, healthcare
Mental health counselor, Crisis counselor, Crisis intervention specialist, Case manager, Mental health professional, Behavioral health Specialist,
Behavior specialist, Registered Behavior Technician (RBT)

Work Location: Remote - Applicants must live in Colorado

Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.  

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.


• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.


• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.


• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.


• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.


• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For:

Critical Thinker: You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
Effective Communicator: Your verbal and written communication is clear and compelling, facilitating productive interactions.
Adaptable: You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
Team Builder: You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
Mental health and wellness expert: You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience:

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.


• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).                Specifications: Behavioral health or substance use fields


• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you’re enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let’s brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$22 - $5.30 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment


• Generous paid time off (PTO)


• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date


• Competitive compensation


• Convenient office locations and Hybrid Schedule


• On-site fitness room free to all employees (Tempe Office)


• Basic Life Insurance


• Voluntary Life, Spouse, Child Insurance


• Critical Illness w/free dependents


• Critical Illness Spouse


• Short Term & Long Term Disability- Starts first of the month after 90 days of employment


• 401K & 401K Roth - Starts first of the month after 90 days of employment


• United Pet Care


• LifeLock for identity theft


• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Keywords:

Crisis, Trauma, Clinical, Remote, Crisis, triage, intervention, clinical, healthcare
Mental health counselor, Crisis counselor, Crisis intervention specialist, Case manager, Mental health professional, Behavioral health Specialist,
Behavior specialist, Registered Behavior Technician (RBT)

Salary/Compensation: $2 .00 - 25.30 per hour

Work Location: Remote - Applicants must live in Colorado

Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.  

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.


• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.


• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.


• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.


• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.


• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For:

Critical Thinker: You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
Effective Communicator: Your verbal and written communication is clear and compelling, facilitating productive interactions.
Adaptable: You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
Team Builder: You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
Mental health and wellness expert: You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience:

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.


• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).                Specifications: Behavioral health or substance use fields


• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you’re enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let’s brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$22 - $25.30 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment


• Generous paid time off (PTO)


• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date


• Competitive compensation


• Convenient office locations and Hybrid Schedule


• On-site fitness room free to all employees (Tempe Office)


• Basic Life Insurance


• Voluntary Life, Spouse, Child Insurance


• Critical Illness w/free dependents


• Critical Illness Spouse


• Short Term & Long Term Disability- Starts first of the month after 90 days of employment


• 401K & 401K Roth - Starts first of the month after 90 days of employment


• United Pet Care


• LifeLock for identity theft


• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Keywords:

Crisis, Trauma, Clinical, Remote, Crisis, triage, intervention, clinical, healthcare
Mental health counselor, Crisis counselor, Crisis intervention specialist, Case manager, Mental health professional, Behavioral health Specialist,
Behavior specialist, Registered Behavior Technician (RBT)

Work Location: Remote - Applicants must live in Colorado

Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.  

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.


• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.


• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.


• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.


• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.


• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For:

Critical Thinker: You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
Effective Communicator: Your verbal and written communication is clear and compelling, facilitating productive interactions.
Adaptable: You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
Team Builder: You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
Mental health and wellness expert: You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience:

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.


• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).                Specifications: Behavioral health or substance use fields


• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you’re enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let’s brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$22 - $25.30 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment


• Generous paid time off (PTO)


• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date


• Competitive compensation


• Convenient office locations and Hybrid Schedule


• On-site fitness room free to all employees (Tempe Office)


• Basic Life Insurance


• Voluntary Life, Spouse, Child Insurance


• Critical Illness w/free dependents


• Critical Illness Spouse


• Short Term & Long Term Disability- Starts first of the month after 90 days of employment


• 401K & 401K Roth - Starts first of the month after 90 days of employment


• United Pet Care


• LifeLock for identity theft


• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Keywords:

Crisis, Trauma, Clinical, Remote, Crisis, triage, intervention, clinical, healthcare
Mental health counselor, Crisis counselor, Crisis intervention specialist, Case manager, Mental health professional, Behavioral health Specialist,
Behavior specialist, Registered Behavior Technician (RBT)

Work Location: Remote - Applicants must live in Colorado

Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.  

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.


• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.


• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.


• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.


• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.


• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For:

Critical Thinker: You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
Effective Communicator: Your verbal and written communication is clear and compelling, facilitating productive interactions.
Adaptable: You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
Team Builder: You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
Mental health and wellness expert: You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience:

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.


• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).                Specifications: Behavioral health or substance use fields


• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you’re enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let’s brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$22 - $25.30 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment


• Generous paid time off (PTO)


• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date


• Competitive compensation


• Convenient office locations and Hybrid Schedule


• On-site fitness room free to all employees (Tempe Office)


• Basic Life Insurance


• Voluntary Life, Spouse, Child Insurance


• Critical Illness w/free dependents


• Critical Illness Spouse


• Short Term & Long Term Disability- Starts first of the month after 90 days of employment


• 401K & 401K Roth - Starts first of the month after 90 days of employment


• United Pet Care


• LifeLock for identity theft


• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Keywords:

Crisis, Trauma, Clinical, Remote, Crisis, triage, intervention, clinical, healthcare
Mental health counselor, Crisis counselor, Crisis intervention specialist, Case manager, Mental health professional, Behavioral health Specialist,
Behavior specialist, Registered Behavior Technician (RBT)

Work Location: Remote - Applicants must live in Colorado

Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.  

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.


• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.


• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.


• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.


• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.


• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

What We're Looking For:

Critical Thinker: You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
Effective Communicator: Your verbal and written communication is clear and compelling, facilitating productive interactions.
Adaptable: You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
Team Builder: You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
Mental health and wellness expert: You possess a solid understanding and enthusiasm for crisis intervention, behavioral health and wellness concepts and strategies, and an understanding of local resources.

Education & Experience:

• Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience.


• Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience).                Specifications: Behavioral health or substance use fields


• Experience as a behavioral health professional, crisis intervention, and contact center experience preferred.

Ready to Make a Difference?

If you’re enthusiastic about supporting others, ready for a role where no two days are the same, and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let’s brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range

$22 - $25.30 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment


• Generous paid time off (PTO)


• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date


• Competitive compensation


• Convenient office locations and Hybrid Schedule


• On-site fitness room free to all employees (Tempe Office)


• Basic Life Insurance


• Voluntary Life, Spouse, Child Insurance


• Critical Illness w/free dependents


• Critical Illness Spouse


• Short Term & Long Term Disability- Starts first of the month after 90 days of employment


• 401K & 401K Roth - Starts first of the month after 90 days of employment


• United Pet Care


• LifeLock for identity theft


• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Keywords:

Crisis, Trauma, Clinical, Remote, Crisis, triage, intervention, clinical, healthcare
Mental health counselor, Crisis counselor, Crisis intervention specialist, Case manager, Mental health professional, Behavioral health Specialist,
Behavior specialist, Registered Behavior Technician (RBT)