1,518 Customer Support jobs in the United States

Customer Support Engineer

94199, California Vapi

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Descriptions

Vision

We're creating the shift to voice as humanity's default interface. Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't: voice makes technology human again.

Mission

We're building the platform for the future of voice technology. Our market edge is extensible, reliable infrastructure designed for the full complexity of voice interactions. 18 months, 150k developers, adding 1000 every day. Give it a try here

The Role

Bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.

Will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.

Qualifications
  • 2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1

  • Quick learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value

  • Self-starter: You take initiative to get things done and figure out what's the highest value thing to do

  • Must have prior experience working with LLMs.

  • Bonus: Previous technical founder of a B2B SaaS company

#J-18808-Ljbffr
View Now

Customer Support Engineer

94199, California Impart Security Inc.

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Descriptions

We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully operationalize our Application Protection Platform in complex production environments.

Your Impact

  • Serve as the escalation point for complex technical issues requiring deep systems expertise
  • Enable customer success through expert guidance on platform implementation and optimization
  • Solve sophisticated operational challenges that help customers maximize security coverage and performance
  • Bridge the gap between customer environments and our engineering team for critical issues

Your Core Responsibilities

  • Provide expert Tier 2 technical support for complex installation, configuration, and operational issues
  • Troubleshoot service interruptions and performance problems in customer production environments
  • Guide customers through advanced deployment scenarios involving Kubernetes, service meshes, and API gateways
  • Analyze system performance using monitoring tools like Datadog to identify optimization opportunities
  • Collaborate with engineering teams to resolve platform issues and implement customer-requested improvements

Additional Opportunities

  • Lead customer implementation projects for complex enterprise deployments
  • Develop advanced troubleshooting guides and operational best practices documentation
  • Contribute to platform reliability improvements based on customer operational insights
  • Participate in customer architecture reviews and deployment planning sessions

What You'll Bring

  • 5+ years of systems administration experience with focus on production operations and troubleshooting
  • Deep expertise with Kubernetes, including advanced networking, service mesh integration, and troubleshooting
  • Strong knowledge of API gateways and proxies (Nginx, Envoy, Kong) including configuration and performance tuning
  • Experience with eBPF technology and kernel-level debugging for network and security applications
  • Proficiency with monitoring and observability tools, particularly Datadog, for performance analysis and troubleshooting
  • Understanding of modules, plugins, and extensibility frameworks for network infrastructure components
  • Experience troubleshooting complex service interruptions in distributed systems
  • Excellent customer-facing communication skills with ability to explain complex technical concepts clearly to diverse audiences
  • Strong empathy and patience when working with customers during high-stress situations like production outages
  • Proven ability to remain calm under pressure and provide reassuring guidance during critical incidents
  • Strong problem-solving skills with collaborative approach to working with customer teams

Why You'll Love It Here

  • Solve complex technical challenges at the intersection of security and infrastructure
  • Work directly with cutting-edge technologies like eBPF and service mesh
  • Collaborate with world-class engineering teams on platform improvements
  • Competitive salary with performance bonuses for exceptional customer impact
  • Comprehensive benefits and flexible work arrangements
  • Opportunity to become a subject matter expert in application security operations

No third party recruiters, please. Direct applications only.

#J-18808-Ljbffr
View Now

Customer Support Engineer

94199 San Francisco, California Together AI

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

About the role: As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Responsibilities

  • Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.
  • Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
  • Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
  • Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
  • Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
  • Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.

Qualifications

  • 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
  • Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
  • Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
  • Familiarity with operating storage systems in HPC environments such as Vast and Weka
  • Familiarity with inspecting and resolving network-related errors
  • Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
  • Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
  • Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
  • Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure.

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $180K-260K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Website

LinkedIn Profile *

Are you willing to work four days per week in our San Francisco office? *

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? (mark all that apply) Select.

How would you describe your racial/ethnic background? (mark all that apply) Select.

How would you describe your sexual orientation? (mark all that apply) Select.

Do you identify as transgender? (select one) Select.

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one) Select.

Are you a veteran or active member of the United States Armed Forces? (select one) Select.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Together AI’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

Disability Status Select.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

#J-18808-Ljbffr
View Now

Customer Support Engineer

94199 San Francisco, California Impart Security Inc.

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully operationalize our Application Protection Platform in complex production environments.

Your Impact

  • Serve as the escalation point for complex technical issues requiring deep systems expertise
  • Enable customer success through expert guidance on platform implementation and optimization
  • Solve sophisticated operational challenges that help customers maximize security coverage and performance
  • Bridge the gap between customer environments and our engineering team for critical issues

Your Core Responsibilities

  • Provide expert Tier 2 technical support for complex installation, configuration, and operational issues
  • Troubleshoot service interruptions and performance problems in customer production environments
  • Guide customers through advanced deployment scenarios involving Kubernetes, service meshes, and API gateways
  • Analyze system performance using monitoring tools like Datadog to identify optimization opportunities
  • Collaborate with engineering teams to resolve platform issues and implement customer-requested improvements

Additional Opportunities

  • Lead customer implementation projects for complex enterprise deployments
  • Develop advanced troubleshooting guides and operational best practices documentation
  • Contribute to platform reliability improvements based on customer operational insights
  • Participate in customer architecture reviews and deployment planning sessions

What You'll Bring

  • 5+ years of systems administration experience with focus on production operations and troubleshooting
  • Deep expertise with Kubernetes, including advanced networking, service mesh integration, and troubleshooting
  • Strong knowledge of API gateways and proxies (Nginx, Envoy, Kong) including configuration and performance tuning
  • Experience with eBPF technology and kernel-level debugging for network and security applications
  • Proficiency with monitoring and observability tools, particularly Datadog, for performance analysis and troubleshooting
  • Understanding of modules, plugins, and extensibility frameworks for network infrastructure components
  • Experience troubleshooting complex service interruptions in distributed systems
  • Excellent customer-facing communication skills with ability to explain complex technical concepts clearly to diverse audiences
  • Strong empathy and patience when working with customers during high-stress situations like production outages
  • Proven ability to remain calm under pressure and provide reassuring guidance during critical incidents
  • Strong problem-solving skills with collaborative approach to working with customer teams

Why You'll Love It Here

  • Solve complex technical challenges at the intersection of security and infrastructure
  • Work directly with cutting-edge technologies like eBPF and service mesh
  • Collaborate with world-class engineering teams on platform improvements
  • Competitive salary with performance bonuses for exceptional customer impact
  • Comprehensive benefits and flexible work arrangements
  • Opportunity to become a subject matter expert in application security operations

No third party recruiters, please. Direct applications only.

#J-18808-Ljbffr
View Now

Customer Support

Torrance, California $43000 - $46000 year celprogen

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

full_time
Job Description

Job Description

The Celprogen Unit is looking for a dynamic, organized administrative / customer support professional to support the Head of Sales and Shipping and Receiving in our home office, Torrance, California.

The Customer Support Coordinator is to perform a variety of complex administrative support activities; to execute significant amount of product order processing and shipments; to assist in report generation as requested; to support PowerPoint presentation development; to facilitate tracking of deliverables and timelines as directed; and to manage the coordination of meeting logistics, minutes and other duties as assigned.

Key responsibilities include:

· Managing calendars and scheduling meetings

· Ordering office and lab supplies

· Arranging purchase orders

· Making travel arrangements and preparing expense reports as requested

· Assisting with preparation of presentations

· Managing departmental administrative files

· Performing administrative duties as assigned

· Maintaining distribution, contact and personnel lists

· Coordinating mailings and courier/deliveries

· Managing the administrative aspects of relationships with outside experts and vendors

· Participating in department project teams

· Provide backup support to additional departments.

· Managing individual and team calendars (Outlook)

· Coordinating local meetings: arrange travel, meeting arrangements, visitor accommodations Organizing meeting rooms, including logistics, catering and equipment needs

· Preparing agendas and write down action items as required.

· Assisting with special projects as requested by the Directors and others within group

· Generate sales orders

· Send out quotes to customers

· Follow up with customers

· Assist with shipping and receiving

· Manage the phones

· Able to work with quick books and update products on web site

Basic Qualifications:

Associate's degree and 2 years of Administrative Customer Support experience

OR

High school diploma/GED and 4 years of Administrative customer Support experience

Preferred Qualifications :

· Helpful, can-do attitude with a solution-oriented approach

· Excellent organizational skills and ability to manage multiple people at once (calendars too)

· Detail-oriented proven skills

· Excellent travel and meeting planning skills

· Good external customer communication skills

· Strong QuickBooks, Outlook, Excel, PowerPoint Skills

· Excellent Time Management skills

· Ability to prioritize projects of greater urgency and importance

· Excellent Project management skills

· Calm under pressure and audits

· Quick books experience

· Bachelor's degree

· Experience working in biopharma / biotech industry.

· 5+ years of experience in an administrative support role supporting large teams at different levels.

· Managing multiple calendars including coordination across multiple time zones


Celprogen is committed to unlocking the potential of stem cell biology for patients suffering from serious illnesses by discovering, developing, manufacturing, and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human stem cell biology.

Celprogen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A stem cell biotechnology pioneer since 2002, Celprogen has grown to be one of the world's leading independent stem cell biotechnology research and therapeutics companies, has reached millions of patients around the world and is developing a pipeline of medicines.

Company Description

Stem Cell Research and Therapeutics Company

Company Description

Stem Cell Research and Therapeutics Company

View Now

Customer support

Chicago, Illinois $36000 - $42000 year CAREMATIX INC

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

full_time
Job Description

Job Description

Carematix is a recognized leader in Telehealth industry. We have been serving some of the largest Pharmaceutical, Biotechnology, Universities and Hospitals here in US and around the globe.

The Customer support person would be responsible for directly supporting our clients in use of our connected health devices and other technology solutions (web based and apps). The interaction is primarily through phone, email and often requires screen share etc.

The ideal candidate is as follows:

  • Motivated and self learner
  • Strong interpersonal skills
  • Strong communication skills both written and oral
  • Adept with the use of technology such as email, audio/video conferencing, Microsoft office (word, Excel, Powerpoint), web searches etc.
  • Ability to problem solve, ask probing questions, and troubleshoot
  • People focus
  • Detail oriented
  • Team player
  • A college degree is preferred
  • One- two years work experience in customer facing/serving roles, Healthcare experience is a plus
  • Work authorization in US

To apply please send your resume.

Job Type: Full-time (hybrid)

Pay: $36,000.00 - $42,000.00 per year

Benefits:

  • 401(k)
  • Paid time off

Education:

  • Bachelor's (Preferred)

Ability to Commute:

  • Chicago, IL 60602 (Required)

Company Description

Carematix is a recognized leader in Telehealth industry. We have been serving some of the largest Pharmaceutical, Biotechnology, Universities and Hospitals here in US and around the globe.

Company Description

Carematix is a recognized leader in Telehealth industry. We have been serving some of the largest Pharmaceutical, Biotechnology, Universities and Hospitals here in US and around the globe.

View Now

Customer Support

Lancaster, South Carolina FoundIT Talent

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

full_time
Job Description

Job Description

Customer Care & Support Representative Veterinary or Healthcare Experience Preferred

Job Type:

Full-time

About the Role:

We are seeking a dedicated Customer Care & Support Representative to join our dynamic team. In this role, you will be the front-line support for both veterinary and consumer customers, handling inbound calls, emails, chats, and social media inquiries. Ideal candidates will bring prior experience working in the veterinary or healthcare industry and thrive in a fast-paced, service-oriented environment.

Key Responsibilities:

  • Respond to inbound calls, emails, chats, and social media messages professionally and efficiently
  • Promote monthly specials and staff programs during veterinary clinic calls
  • Upsell and promote new products as appropriate
  • Process customer orders and returns accurately
  • Set up new accounts in SAP, verifying appropriate credentials for veterinary or healthcare professionals
  • Manage premium requests and track order fulfillment and backorders
  • Maintain up-to-date product and program knowledge
  • Escalate inquiries to the appropriate team or supervisor when necessary
  • Address after-hours voicemail messages in a timely manner
  • Support special programs (e.g., IAADP, Guide Dog Foundations, Vet Student Program)
  • Cross-train within the department and contribute to team productivity
  • Complete assigned projects by deadlines
  • Collaborate effectively with other departments

Preferred Experience:

  • Veterinary, pet health, or healthcare company experience strongly preferred
  • Familiarity with veterinary terminology or products is a plus

Requirements:

  • High School diploma or GED required
  • Minimum 2 years of professional customer service experience, preferably in a call center environment
  • Strong communication skills (verbal and written)
  • Detail-oriented with excellent organizational and multitasking skills
  • Proficiency in Microsoft Office Suite
  • Experience with SAP and/or Imagic is a plus
  • Must be dependable with regular attendance and the ability to work in a team setting


View Now
Be The First To Know

About The Latest Customer support Jobs in United States!

Customer Support 1

10018 New York, New York VSP Vision

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

full time
With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals.

Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email

Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas:

  • Prescriptions, Plans, Products, Services, and Procedures
  • Online purchasing & e-Commerce knowledge
  • Internet knowledge
  • Payment processing/payment collections
  • Eligibility verification
  • Order Status, Shipping Status, and Stock Availability
  • Accurate completion of necessary documentation, letters, and forms processing
  • Quality Assurance testing for company software

Research and resolve issues/complaints and determine appropriate resolution(s)

Solve problems and assist with issues that may not fit the ‘cookie-cutter‘ solution

Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions

Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts

Effectively maintain specific line of business Customer Service standards and support level standards

Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently

Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel

Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders

Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders

Contingent on the LOB, may process claims based on business needs and workflow fluctuations

Job Specifications

Typically has the following skills or abilities:

One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries

Available to work any shift, including weekends, holidays, and/or overnight

Demonstrated internet knowledge and understanding of basic internet browser settings

Demonstrated ability to work with multiple software programs, simultaneously

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check

In order to perform the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required:

OS (Provided)

Windows 10

CPU (Provided)

Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz)

Memory (Provided)

16GB 2X8GB 2666MHz DDR4 Memory

Hard Drive (Provided)

256GB Solid State Hard Drive

Wired Headset (Provided)

Yes

Wired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT provided

Yes

Download Speed (per user on home network)

50 Mbps

Upload Speed (per user on home network)

10 Mbps

Loaded Latency

<150 ms

#LI-MARCHON

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $15.75 - $22.58

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.


We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business,VSPVision (‘VSP‘)collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

View Now

Customer Support Specialist

14417 Geneseo, New York Staffmark Group

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

part time


Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

  • Monday - Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

  • Monday - Thursday: 8:00 AM - 9:00 PM
  • Friday: 8:00 AM - 7:00 PM
  • Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

  • Contact debtors regarding delinquent accounts and payment options
  • Make inbound and outbound collection calls
  • Skip-trace to locate debtor contact and employment information
  • Negotiate payments, arrangements, or escalate complex cases
  • Document all interactions and follow scripts verbatim
  • Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
  • Comply with federal/state regulations and internal policies
  • Other duties as assigned based on the line of business

Qualifications:

  • High school diploma or GED required
  • Minimum 1 year of collections experience
  • Strong reading, typing, and communication skills
  • Familiarity with modern office procedures and computer systems
  • Excellent attention to detail and organizational abilities
  • Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click ‘Apply Now‘ and a dedicated recruiter will be in touch to discuss this amazing opportunity.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.


After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, click here.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

View Now

Customer Support Specialist

14005 Alexander, New York Staffmark Group

Posted today

Job Viewed

Tap Again To Close

Job Descriptions

part time


Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

  • Monday - Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

  • Monday - Thursday: 8:00 AM - 9:00 PM
  • Friday: 8:00 AM - 7:00 PM
  • Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

  • Contact debtors regarding delinquent accounts and payment options
  • Make inbound and outbound collection calls
  • Skip-trace to locate debtor contact and employment information
  • Negotiate payments, arrangements, or escalate complex cases
  • Document all interactions and follow scripts verbatim
  • Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
  • Comply with federal/state regulations and internal policies
  • Other duties as assigned based on the line of business

Qualifications:

  • High school diploma or GED required
  • Minimum 1 year of collections experience
  • Strong reading, typing, and communication skills
  • Familiarity with modern office procedures and computer systems
  • Excellent attention to detail and organizational abilities
  • Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click ‘Apply Now‘ and a dedicated recruiter will be in touch to discuss this amazing opportunity.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.


After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, click here.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

View Now

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Support Jobs