153 Data Reporting jobs in the United States

Analyst - Data and Reporting (College Effectiveness)

Fox Valley Technical College

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hours Per Week
40


Job Description Summary
This position is responsible for the data and reporting functions relative to College institutional research, including the development, testing, initial analysis, and delivery of data-driven reporting solutions. The Data and Reporting Analyst oversees and participates in all aspects of the reporting development cycle including requirements, design, testing and implementation of reports as well as enhancement and maintenance of existing projects. This role also collaborates with IT Report Analysts/Developers and Data Analysts/Developers on recommendations related to data warehouse tables/fields and performance enhancement. Understanding of a wide range of business processes across the College and good working relationships with all areas of the College is essential.

Job Description
Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Develop, maintain, and update procedures and associated resources for assigned systems.
  
• Complete data collection and initial analysis of College statistical information for strategic planning, performance monitoring reports, division and program scorecards, grant reports, and national/institutional reporting.
  
• Source information from Workday, FVTC's data warehouse, WTCS data systems, labor market software, and other data repositories. Share data reports and related documents to FVTC collaboration sites (i.e., Teams and SharePoint).
  
• Produce accurate, consistent, and timely reporting by extracting information from multiple systems, manipulating data, and developing user friendly final outputs.
  
• Assist in the data gathering and production of summary resources for College surveys.
  
• Collaborate with administration and faculty to provide data resources that support meaningful, actionable, information for effective interventions toward college, program, and student success.
  
• Provide research consultation to design and deploy data collection systems for grants and other research projects in collaboration with other College departments. Serve as FVTC's administrator for licensed survey software.
  
• Ensure compliance with FERPA and other federal and State required data policies/best practices.
  
• Provide technical and reporting oversight to the WTCS client reporting process, using multiple technology systems to gather data, clean and correct reporting, and ensure accurate and timely submittal of data to correctly reflect accurate representation of student populations and data alignment for outcomes based funding.
  
• Serve as Workday Reporting Analyst for College Effectiveness to develop and edit reports in Workday for state, federal, and college planning data and reports.
  
• Act as District liaison with WTCS IR and external research consultants.
  
• Coordinate specific research or evaluation projects.
  
• Involvement with College Effectiveness team projects such as environmental scanning.
  
• Act as back-up for other College Effectiveness staff.
  

Minimum Qualifications
Education and/or Experience Requirements:

• Associate Degree in CIS required (Bachelor's Degree in MIS preferred), AND,
  
• Minimum of three years of related CIS and/or MIS experience required.
  

Licenses, Certifications, and Other Requirements:

• Strong experience with Microsoft Office Products, including SharePoint. Advanced skills in Microsoft Excel required.
  
• Working knowledge of Windows operating systems, system design and development, and Workday or equivalent required.
  
• Knowledge or experience in extracting business information and creating reports required.
  
• Experience in Data Modeling preferred.
  
• Experience with prism software preferred.
  

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Work Environment

• Work will be completed in a hybrid environment, both in person and virtually.
  
• A significant portion of each workday is spent on the computer.
  
• Deadlines for compliance reports are driven by external agencies and require strict adherence to reporting requirements and submission dates.
  

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
  
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings or events within the workplace.
  
• Fine Motor Skills: This role requires precise hand movements or manual dexterity for activities such as demonstrations, presentations, or using reporting technologies.
  
• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
  
• Communication: Clear verbal and written communication skills are essential for interacting with employees and stakeholders, both in-person and through electronic means.
  

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Pay Rate: $30.72 per hour.
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Note: Internal applicants' wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid vacation, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, cafe, printing services, Trilogy Salon & Spa, and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.
For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - (Affirmative Action), (sex-based discrimination or harassment), or Dan Squires - (Disability related discrimination).


To apply, please visit:

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.









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Job Description

Job Description

Wilson Elser is a leading defense litigation law firm with more than 1300 attorneys in 43 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. We're also Mansfield Certified Plus.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our HR Reporting Data Analyst position in our White Plains Office. This position is part of the HR Operations team.

This position offers a flexible, hybrid working arrangement.

The Position

The HR Reporting Data Analyst will support the firm's HR Operations team by collecting, analyzing, and maintaining data to ensure accurate reporting and informed decision-making. This role is responsible for managing ad hoc and recurring reports, identifying data discrepancies, and supporting key HR initiatives through data-drive insight. This is an excellent opportunity for someone who enjoys working with data and systems and is eager to make a meaningful impact through reporting, analysis, and process improvement.

Key Responsibilities

• Assist in data collection, tracking, analysis and reporting to support business needs
• Ensure data quality by identifying and correcting errors or inconsistencies
• Create and deliver ad hoc and recurring reports, dashboards, and visualizations
• Manage all diversity-related reporting and data requests
• Gather, organize, and input data into HR systems and databases with precision
• Promptly identify and resolve discrepancies in employee information
• Format reports and visualizations to enhance readability and clarity
• Assist in automating reports and streamlining processes
• Troubleshoot and resolve data-related challenges with a problem-solving mindset
• Track service level agreements (SLAs) in the Jira HR ticketing system
• Protect and maintain personal information with a high level of confidentiality abiding by Wilson Elser procedures
• Collaborate with HR team members and other departments to ensure data accuracy and support key HR initiatives

Qualifications

Education and Experience

• Bachelor's degree in Human Resources, Data Science, Business, Statistics or a related field preferred
• Proficiency with data analysis tools, particularly Microsoft Excel
• 1-2 years of experience in a data-focused support or analytical role
• Hands-on experience with HRIS systems (UKG preferred)

Skills and Abilities

• Exceptional organizational skills and attention to detail
• Strong analytical and problem-solving abilities
• High level of proficiency in Microsoft Office Suite (particularly Microsoft Excel)
• Understanding of data structures, reporting principals, and data integrity best practices
• Effective written and verbal communication skills
• Ability to handle confidential information with discretion and professionalism
• Team player with collaborative, proactive mindset.
• Willingness to learn and adapt to new tools, processes, and technologies

A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Salary Range:

$55,000—$70,000 USD

Why Should You Apply?

• Benefits: Outstanding benefits package, including 401k match and generous PTO plan
• Career Growth: Ample opportunities for professional development and advancement
• Employee Perks: Access to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at .

We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation or any other characteristic protected by the law.

#ZR

Job Description

Job Description

Salary:  $85,000 - $91,000

Other Forms of Compensation:  yearly bonus 

Growth. Opportunity. Excellence.

Canteen  brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.  Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity  and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

Our team supports over 100 Canteen warehouse operations nationwide, facilitating change management and process improvement. We also interface regularly with senior leadership and other Compass corporate departments. This role is pivotal in driving data-informed decision-making through meaningful financial reporting, advanced analytics, and AI transformation initiatives. The ideal candidate combines an inherent curiosity with strong financial acumen and a passion for data.

Key Responsibilities

1. Customer Financial Reporting

• Prepare, analyze, and deliver customer profitability reports to internal stakeholders.
• Ensure data accuracy and consistency across multiple systems.
• Assist with redesign of expense allocation model and platform migration.

2. AI Enablement & Transformation

• Identify and lead opportunities to utilize ChatGPT for creative efficiency and innovation in data analysis and information delivery.
• Collaborate with cross-functional teams to implement AI solutions that optimize reporting and analysis.
• Design GPTs to be used by our 100+ branch controllers across the country to streamline routine processes.

3. Financial Modeling & Analysis

• Extract the financial story from complex reports and communicate actionable insights to operational leaders.
• Leverage multiple systems and databases for adhoc reporting and special projects.

4. Sigma Report Development and Training

• Design, develop, and manage dynamic Sigma Computing dashboards and reports.
• Streamline reporting processes by leveraging Sigma’s interactive analytics capabilities.
• Train users on Sigma best practices to promote self-service analytics across teams.

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To thrive in this role, you will:

• Possess a solid understanding of financial statements and accounting principles.
• Be comfortable navigating large datasets.
• Become the team expert on Sigma Computing and ChatGPT.
• Have patience for trial-and-error exploration when working with new tools, data, or models.
• Be comfortable approaching problems from multiple perspectives to uncover the best solutions.
• Show initiative and confidence in moving forward even when directions are ambiguous or evolving.

---

Qualifications

• Bachelor’s degree in a business field such as Finance, Accounting, or Data Management.
• 5 years of experience in financial analysis, business intelligence, or a related analytical role.
• Advanced Excel skills (Power Query, pivot tables, lookups, text formulas).
• Experience in a large enterprise ERP system (we use SAP).
• Hands-on experience with Sigma Computing or similar BI tools.
• Experience with ChatGPT in a business setting is a plus.
• Strong understanding of financial metrics and modeling techniques.
• Ability to communicate technical concepts to a variety of stakeholders.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1438581  

Canteen  

Jacinda Moore 

Job Description

Job Description

Description:

Large Telecom client located in St. Louis, MO. 5 days per week on site.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $55 - $5 / hr. w2

Responsibilities:

This is a senior level position responsible for collecting, analyzing, interpreting, communicating and automating delivery of data requirements for various business departments. Responsible for working with business departments to gather and understand data requirements, provide value added insight and deliver meaningful solutions to enhance business departments data driven decision making process. Role requires strong analytical skills, proficient technical skills, ability to communicate effectively and juggle multiple projects/tasks at once.

MAJOR DUTIES AND RESPONSIBILITIES

· Conduct complex data analysis in support of a variety of analytic solutions

· Capture, develop, and document data definitions, business rules, and data quality requirements

· Integrate data from multiple sources to produce requested or required data elements

· Create and produce forecasts, reports, ad hoc requests, dashboards, etc.

· Interpret data, analyze results, and provide insights to determine operational impact, trends, and opportunities

· Develop reports and deliverables for management and communicate with all levels of stakeholders

· Identify and define data quality improvements

· Create and maintain report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources

· Ensure compliance with deliverable reporting requirements by performing quality data audits and analysis

· Create specifications for reports based on business requests

· Identify opportunities to use data to develop new strategies and improve business performance and utilize knowledge of mathematical modeling and other optimization methods to perform quantitative and qualitative data analysis

· Perform other duties as requested

Experience Requirements:

Required Skills/Abilities and Knowledge

· Ability to read, write, speak and understand English

· Ability to prioritize and organize effectively

· Ability to work independently, as well as in a collaborative and dynamic team environment

· Ability to handle multiple projects and priorities

· Ability to analyze and interpret data

· Ability to quickly identify business problems/opportunities

· Ability to communicate orally and in writing in a clear and straightforward manner

· Ability to communicate with all levels of management and company personnel

· Ability to manage multiple projects at one time

· Ability to document, prepare and present data-driven presentations

· Knowledge of software applications such as Word, Excel, etc.

· Demonstrated knowledge of SQL

Required Related Work Experience and Number of Years

· Data analysis, SQL, and reporting experience (Tableau or SAP Business Objects) or related experience - 5+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

· Proficient knowledge of SQL

· Corporate Finance experience a plus

· SAP BusinessObjects experience a plus

Education Requirements:

Required Education

· Bachelor’s degree in business or related field or equivalent experience

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer