346 Reporting Analyst jobs in the United States
Reporting Analyst
Hialeah, Florida
Teleperformance USA
Posted today
Job Viewed
Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA's in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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0
Reporting Analyst
Cooper City, Florida
Teleperformance USA
Posted today
Job Viewed
Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA's in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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1
Reporting Analyst
Miami, Florida
$70000 - $80000 year
RECHTIEN INTERNATIONAL TRUCKS INC
Posted today
Job Viewed
Job Descriptions
Job Description
Job Description
Summary
Rechtien International Trucks is seeking a detail-oriented and analytical Reporting Analyst to join our team at a leading truck dealership. This role is responsible for supporting the preparation, analysis, and delivery of accurate financial reports to support strategic decision-making and ensure compliance with internal and external reporting requirements.
Key Responsibilities
Reporting directly to the Financial Planning and Analysis Manager, the Reporting Analyst is responsible for supporting the preparation, review, and distribution of monthly, quarterly, and annual company-wide reports.
Duties
- Conduct thorough analysis of financial data and prepare reports on key financial metrics, such as profit and loss statements, balance sheets, and cash flow analysis.
- Identify and explain variances between actual and forecasted financial performance.
- Assist in the preparation of financial forecasts, annual budgets, and financial projections.
- Gather, analyze, and report on financial data to aid in business planning and decision-making processes.
- Develop and maintain financial models that support the budgeting, forecasting, and long-term financial planning processes.
- Ensure adherence to relevant financial regulations, accounting standards, and internal control procedures.
Education & Prior Experience
- Bachelor's Degree from an accredited university, with specialization in Finance, Accounting, or a similar quantitative focus.
- 4–8 years of experience in financial reporting, preferably in the automotive or dealership industry.
- Experience with data visualization tools a plus (Power BI, etc.).
- Bilingual; English and Spanish.
- Advanced proficiency in Microsoft Excel (including formulas, pivot tables, and financial modeling).
- Familiarity with accounting software and ERP systems. “Procede” experience a plus
- Certifications such as CPA or equivalent, preferred
- Ability to organize and manipulate large data sets from diverse systems and sources.
- High level of discretion in handling confidential information.
- Excellent written and interpersonal communication skills.
- Detail-oriented with strong follow-through.
Work Setting
- In-Person/On-Site: Monday through Friday
Rechtien International Trucks is a growing and provides a comprehensive benefits package, compensation, and incentives:
- Paid vacation, Holidays and Birthday
- Medical, Dental, Vision Care Insurance
- Fully Paid Basic Life Insurance
- Disability Insurance
- 401K Plan with matching contributions
- Optional Supplemental Plan Available
What we’re about
Founded in 1981, Rechtien International Trucks, Inc. is a South Florida truck dealership providing truck sales, parts, and service for commercial vehicles. Our customer support includes over 50 service bays, more than $10 million in parts inventory and 5 convenient locations in Miami, Ft. Lauderdale, Riviera Beach, Ft. Pierce and Fort Myers. Rechtien International is an authorized medium and heavy-duty truck dealer offering a full line of services for International brand trucks, Hino, Ottawa yard spotter tractors. We are an authorized IC Bus parts, service, and warranty service center. We are also an Idealease affiliate providing full-service truck leasing and daily, weekly, and long-term truck rental as well as contract maintenance and much more. Our sales team is made up of a highly trained staff to assist with all your questions about commercial trucks.
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2
Reporting Analyst
Dallas, Texas
C2 GPS--Workforce Solutions Greater Dallas
Posted today
Job Viewed
Job Descriptions
Job Description
Job Description
Position Summary:
A core member of the C2 GPS’ Operations Team, The Reporting Analyst designs, develops, and tests database queries and analyzes reports. The RA creates extensive reports, visualizes data, and provides insights and recommendations in a timely, consistent, and accurate manner. The RA provides subject matter expertise on all relevant data sources and reporting content.
Essential Functions:
- Responsible for developing systems, processes and procedures, as needed, for data capture and tracking.
- Recommends and implements new or modified reporting methods and procedures to improve report content and completeness of information.
- Automates data extraction, transfer, and data mining from various system and sources.
- Transfers data into meaningful, professional, and easy to understand formats and visualizes data for diverse audiences.
- Transforms data into a comprehensive understanding of customer behaviors and feedback for service improvement opportunities.
- Manages reporting and analysis elements on all business initiative projects.
- Troubleshoots barriers to obtain meaningful reporting and coordinates resolutions to obtain relevant data to measure performance of key initiatives.
- Analyzes operational data, builds models, and surfaces actionable insights to drive key decisions for Operations Leadership.
Education and Experience:
- Associates Degree required.
- Bachelor’s degree in Business Administration, Data Management/Analytics, Statistics, or related field preferred.
- Experience interpreting data and making recommendations to senior management.
- Experience with Python and/or R; deep experience with excel.
- Experience creating operational dashboards in Tableau and/or Microsoft Power BI.
- Experience with SQL a plus.
- Experience with SharePoint a plus.
- Valid driver’s license and proof of insurance with good driving record.
About Us:
C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans and Floridians. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.
Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas and central Florida.
C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, ***, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
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3
Reporting Analyst
33394 Fort Lauderdale, Florida
Teleperformance USA
Posted today
Job Viewed
Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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4
Reporting Analyst
33328 Cooper City, Florida
Teleperformance USA
Posted today
Job Viewed
Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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5
Reporting Analyst
33068 North Lauderdale, Florida
Teleperformance USA
Posted today
Job Viewed
Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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6
Reporting Analyst
33026 Florida, Florida
Teleperformance USA
Posted today
Job Viewed
Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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7
Reporting Analyst
33002 Hialeah, Florida
Teleperformance USA
Posted today
Job Viewed
Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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8
Reporting Analyst
33431 Highland Beach, Florida
Teleperformance USA
Posted today
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Job Descriptions
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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