499 Help Desk jobs in the United States

Job Description

CSI Tech is growing!

CSI Tech is seeking qualified candidates to fill Help Desk Technician positions. Pay is dependent on experience level and the tier placement.

CSI Tech is an established information technology firm with over 25 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company.

CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits.

• Unmatched advancement and growth potential
• Newly built headquarters located in Lake in the Hills, IL 60156

Our hiring process consists of:

• Application
• Video Interview
• Technical Interview (In-Person)
• Formal Offer

Job Requirements:

• Perform remote help desk support
• Perform on-site services when necessary
• Determine the best solution based on the issue and details provided by customers
• Create and maintain documentation, relevant notes, and time entries
• Perform remote desktop, network, and server maintenance
• Follow up and update the customer with status updates and information
• Participate in project work

Candidate Requirements:

• A personal interest in technology
• Past and proven experience as a help desk technician
• Proven understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve advanced technical issues
• Ability to ask for help when needed
• Attention to detail and process
• Solid written communication skills
• Experience with a ticketing system
• Experience with email management (Exchange, Google)
• Experience with Active Directory
• MSP or similar Help Desk experience
• WatchGuard experience is a plus
• Datto and Kaseya product experience is a plus

Advancement and Growth Potential:

• Opportunity to participate in our Standards Committee
• Opportunity to participate in Centralized Services, overseeing all of the services provided as a whole to our clients
• Develop SOP's and Documentation
• Learn and integrate new security technologies
• Participate in on-call rotation (emergencies only) shared amongst the entire team

Tech Stack

• 365, Entra, InTune, Exchange, SharePoint, OneDrive
• Kaseya/Datto
• Autotask, IT Glue, Datto Backup, SaaS Defense, SaaS Protect, Datto RMM, Datto EDR, Datto AV, SaaS Alerts, SaaS Defense, Dark Web ID, Graphus
• We receive Premier L2 Support/Escalation for Kaseya/Datto
• HPE/Aruba
• VMware
• Hyper-V
• WatchGuard
• Microsoft Windows Server
• Mailhardener
• Lenovo Authorized Sales and Service Partner

Benefits

• Flex-Time Agreement/Hybrid Position
• Paid Certifications
• CBT Nuggets Subscription
• Regular Employee Reviews
• 401K Matching
• Professional Training
• Medical
• Vision
• Cell Phone Stipend
• Internet Stipend
• Mileage Reimbursement
• Laptop
• CSI Branded Clothing
• Stocked Kitchen
• Costco or Sam's Club Membership
• Competitive Paid Time Off Policy

CSI Tech is an established information technology firm with over 25 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits.

CSI Tech is an established information technology firm with over 25 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company. CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits.

Job Description

THE PERSON

Are you great at assessing and allocating resources?  Are you cool under pressure when time is of the essence?  Are you meticulous in your attention to detail?  If prioritization and delegation is in your DNA, then we are eager to connect with you.    

Our Ideal Service Desk Dispatcher

·    An Analyzer:   Do you look at a situation and break it down into the most logical pieces?

·    Resourceful:  Are you a proactive self-starter, you utilize all the available resources efficiently, making the best use of resources? 

·    Direct and Concise :  Are you a communicator who is straightforward and articulate, with the ability to explain technical information in a simple, easy to understand manner?

·    Open to Feedback:  Are you open to constructive criticism and coaching, viewing them as opportunities for growth and adapting your approach accordingly?

Our ideal Service Desk Dispatcher is a critical part of our team and is able to juggle multiple priorities seemingly effortlessly.  Within this role, you will be responsible for assessing customer requests and assigning the appropriate resource. 

RESPONSIBILITIES

The responsibilities of the Service Desk Dispatcher include but are not limited to:

·    Act as the initial point of contact to the customer for remote and onsite service requests

·    Coordination of all support groups to ensure maximum utilization of billable resources

·    Triage service requests as they arrive through email, manual entry, voicemail or live calls

·    Schedule remote and field resources using dispatch tools

·    Communication with customers as required, keeping them informed of any appointment delays or rescheduling needs

*This position is in Cheshire Connecticut

QUALIFICATIONS

Required

·    Associate’s degree OR equivalent work experience

·    2 years of IT or customer service experience

·    Located within an hours’ commute from the Cheshire, CT office

·    Ability to communicate technical information in simple, easy to understand manner

·    Ability to prioritize and delegate to others

·    Able to look at a computer screen for up to 8 hours daily

·    Lift/Carry up to 15 lbs.

Preferred

·    Familiarity with ConnectWise Manage

·    Familiarity with medical/dental office operations

·    Familiarity working in an MSP environment

THE COMPANY - Integrity Systems and Solutions

Focused on the technology needs of medical and dental practices in the New England area for close to 30 years, Integrity isn’t just a word on the sign over the door.  We exist for one reason; to build long-term relationships and provide peace of mind to clients and team members alike.  While we can get excited about the benefits technology can offer, we never want to lose sight of the importance of the human experience.  If you are looking for an opportunity with a company that places value on helping people, you love solving problems, and you enjoy technology, then we are the perfect fit for you.

THE DIFFERENCE

We believe in setting our people up to succeed, so they can do the same for our customers.  We are driven by the following core values:

·    Helpful – Our first instinct is to assist our customers.

·    Always Learning – Building our skills to consistently deliver Best-in-Class service.

·    Courteous – We listen carefully, then communicate clearly in a thoughtful, respectful manner.

·    Tenacious – We don’t give up until the job is finished and the customer is satisfied.

·    Integrity – Doing the right thing always, even if it hurts.

WHY WORK WITH US?

At Integrity, we are a team of like-minded professionals who like to work hard but also like to have fun.  When we’re not busy delivering for our customers, you may find us discussing Star Wars versus Star Trek, the finer points of any particular movie or song, or the latest Magic The Gathering set that has been released.  We believe in keeping the circles connected. In addition to each team member meeting with their direct supervisor to discuss what’s working and not working, we all gather together quarterly and share the good news of the company while enjoying some type of food and fun activity like archery, cooking, bowling, and go-kart racing to name a few.

Here’s what sets us apart    

·    Fun working environment and culture

·    Full on-the-job-training and support

·    Company provided shirt and laundering

·    Paid Birthday Holiday

Job Description

The Help Desk Manager is a key leadership role responsible for managing and directing all IT Help Desk operations for the organization. This position ensures the efficient handling of IT service requests across Tier 1, Tier 2, and escalation into Tier 3, aligning service delivery with established Service Level Agreements (SLAs), OneStop Help Desk processes, and the agency’s ITIL v4/ServiceNow-based framework.
The Help Desk Manager oversees ticket queue management, staff workload distribution, process improvement initiatives, and the development of reporting metrics that support continuous service improvement. The role requires a strong balance of leadership, technical knowledge, customer service focus, and performance management skills. Key Responsibilities

• Provide daily leadership and oversight of Help Desk operations, ensuring ticket queues are monitored and managed effectively.
• Assign and reassign unassigned or misrouted tickets to appropriate personnel across all tiers.
• Ensure compliance with OneStop processes, SLAs, and agency-approved procedures for escalation, routing, and closure of incidents.
• Develop, implement, and maintain continuous service improvement (CSI) programs to enhance efficiency and user satisfaction.
• Create and maintain ServiceNow workflows, templates, and reporting dashboards to optimize operational efficiency.
• Design, execute, and analyze end-user satisfaction surveys; report results and corrective actions to leadership.
• Monitor Help Desk key performance indicators (KPIs), including ticket response/resolution times, first-call resolution rates, and customer satisfaction.
• Provide performance and utilization metrics on a recurring basis (weekly, monthly, ad hoc) to the COR and OCIO leadership.
• Act as a senior escalation point for complex operational issues impacting Tier 1 and Tier 2 teams.
• Lead knowledge management efforts by coordinating documentation of procedures, scripts, FAQs, and Knowledge Base Articles (KBAs).
• Mentor and coach Help Desk staff, promoting professional development and high-quality customer service standards.
• Support VIP and executive-level incident response, ensuring white-glove support for agency leadership.
• Collaborate with stakeholders, including Tier 3 engineers, AOS (Applications Operations Solutions), SOC, and CSIRT teams to resolve enterprise-wide IT issues.
• Participate in monthly Program Management Reviews, provide input into quality control planning, and contribute to SLA/OLA refinement.

• Bachelor’s degree in Computer Science, Information Science, Information Systems Management, Engineering, or a related STEM field.
  • Note: Equivalent experience and recognized industry certifications may substitute for the degree requirement.
• At least 10 years of experience managing and/or supporting federal IT programs, including at least 5 years in IT Help Desk or End User Support leadership .
• Demonstrated proficiency in ServiceNow ITSM or comparable ITSM platforms.
• Proven ability to develop, track, and report on service delivery metrics.
• Strong understanding of ITIL v4 service management principles.
• Excellent communication, interpersonal, and leadership skills.

• ITIL v4 Foundations Certification or higher.
• PMP or other project management certification.
• Experience managing hybrid teams across multiple geographic locations.
• Prior experience supporting federal agency IT operations.

• Must pass agency background investigation.
• Must be a U.S. Citizen.
• Must be able to work on-site in the National Capital Region, with occasional travel.

Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 2000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)

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Job Description

Help Desk Manager

This position is part of a proposal submission and is contingent upon contract award.

Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability

Description:
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.

Key Responsibilities:

• Supervise Tier 1/2 support staff

• Develop help desk procedures

• Monitor metrics and implement improvements

Minimum Requirements:

• 8+ years of IT support experience, with 4+ in management

• Bachelor's degree in IT or related field

• Excellent leadership and customer service skills

• U.S. citizenship and ability to obtain DHS Suitability clearance

Job Description

Help Desk Manager

Remote

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology
• Ability to solve challenging business problems
• Self-directed professionals
• Hunger to continually learn and grow

Responsibilities:

• Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps
• Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel
• Aids in developing procedures for finding and resolving problems with computer products and services
• Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem
• Supervises activities including, but not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution
• Talks to programmers to explain software errors or to recommend changes to programs
• Calls software and hardware vendors to request service regarding defective products
• Reads trade magazines and attends computer trade shows to obtain current information about computers
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work
• May write software and hardware evaluation and recommendation for management review
• May write or revise user-training manuals and procedures
• May develop training materials, such as exercises and visual displays
• May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training
• May install microcomputers, software, and peripheral equipment, following procedures and using hand tools
• May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied
• May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis
• May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action

Requirements:

• Bachelor's degree in an IT related field
• Five (5) years of experience in a similar role
• ITIL Foundation certification preferred
• Active Security clearance required

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

#clearance

Job Description

Location: Maryland - Onsite/Hybrid Position

Position Overview

We are seeking an experienced Help Desk Manager to lead and oversee help desk operations for a Maryland state agency. This position requires onsite presence to provide daily supervision and hands-on support across multiple state office locations. The ideal candidate will have extensive help desk management experience in multi-server environments and a strong customer service orientation.

• Provide daily onsite supervision and direction to help desk staff supporting 300+ users across 25 agency locations statewide
• Manage personnel who serve as the first point of contact for troubleshooting hardware and software issues
• Oversee phone and in-person support for email, directories, standard Windows desktop applications, and network services
• Lead help desk operations for PC and printer problem resolution
• Ensure effective communication and coordination with agency staff, contractors, and other state agencies
• Maintain high standards of customer service across all support interactions

Education:

• Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related scientific/technical discipline
• OR 3 years of equivalent experience in a related field
• Master's Degree preferred

Experience:

• Minimum 7 years of experience managing a Help Desk
• At least 5 years managing help desks in multi-server environments
• Proven experience in information systems development, networking, client/server environments, or related fields
• Experience supervising help desk employees

Technical Knowledge:

• Comprehensive knowledge of PC operating systems (e.g., DOS, Windows)
• Strong understanding of networking and mail standards
• Familiarity with multi-server environments

Skills:

• Excellent oral and written communication abilities
• Demonstrated positive customer service attitude
• Strong leadership and personnel management skills
• Ability to work effectively with state agencies and multiple contractors

• Onsite work required at Maryland state agency office locations
• Support for 25 locations statewide
• Multi-user, LAN-based Microsoft Windows environment
• Collaborative environment working with state staff and contractors

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Job Description

We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.

Responsibilities:

• Create and manage ServiceNow tickets to document and resolve user issues.

• Guide users through multi-factor authentication processes and troubleshoot related problems.

• Provide step-by-step support to connect users to company platforms and applications.

• Actively monitor and triage issues for a designated group of approximately 500 users.

• Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.

• Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.

• Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.

• Contribute to the development of a business case for improved end-user support based on data and insights.

• Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.

Job Description

IDR is seeking a proactive and tech-savvy Help Desk I to join one of our esteemed clients in Muncie, IN . This role is perfect for individuals who thrive in providing excellent customer service and technical support in a dynamic environment. If you are passionate about problem-solving and eager to contribute to a collaborative team, we encourage you to apply today!
 

Position Overview/Responsibilities for the Help Desk I:
 

• Provide both onsite and remote technical support to employees, contractors, and vendors via phone, email, and in person

• Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques

• Record all requests and incidents in the ticketing system, ensuring detailed and accurate documentation of troubleshooting steps and resolution notes

• Promote high levels of customer satisfaction through timely follow-ups via phone, email, and/or in person

• Assist in maintaining the organization's technical knowledge base by updating and creating new documents as needed

• Travel to multiple locations throughout the week as part of desktop and field support duties

Required Skills for Help Desk I:
 

• High school diploma, GED, or equivalent

• Minimum of 2 years of help desk experience

• Strong knowledge of computer systems and mobile devices (Windows, iGEL, Android, iOS)

• Ability to work independently and in a team setting

• Excellent problem-solving skills and attention to detail

• Effective communication skills, capable of interacting with a diverse range of individuals from non-tech savvy end users to highly technical engineers
   

What’s in it for you?
 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to join an industry-leading organization

• Collaborative and team-oriented culture
   

Why IDR?
 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row