1,063 Help Desk jobs in the United States

Job Description

Join our growing and innovative Team today!

Vyon Technology is currently seeking to fill an IT Help Desk Technician position in the North Phoenix area. This is a full-time position and an opportunity for growth and development, and limitless potential for those who go above and beyond. We are a Cloud and Managed Services Provider who thrives on providing full customer service to our wonderful client base of Healthcare Providers, Accountants, Attorneys and Professionals. We are a result driven organization, and our reputation and quality of service is our number one priority.

The IT Help Desk Technician is responsible for a wide range of technological situations, and therefore our ideal candidate is a self-motivated, driven individual with diverse technical skills. The ideal candidate should enjoy a variety of tasks including interacting with new and established clients in a fast-paced work environment while resolving issues with enthusiasm and patience. The ideal candidate must be a team player with a positive attitude and a willingness to embrace the differences of those you work with.

Ideal Candidate

• Strong analytical and problem-solving skills in the areas of hardware/software installation, repair, upgrade and maintenance
• Minimum 2 years IT Help Desk experience
• Advise clients in the operation and maintenance of systems/equipment
• Works within a structured change management process
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
• Acts as a liaison with customers on administrative and technical matters for assigned projects
• Excellent communication, time management and organizational skills
• Interacts with vendors to facilitate repairs/troubleshooting of hardware/software
• Provides on-site, phone and in-person support to customers Including: installation and servicing/repairing servers, firewalls, switches, desktops, laptops, printers, and VoIP phones
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance
• Data center skills such as rack & stack, patching and power distribution
• Documents system problems and resolution for future reference
• Local travel between client sites is required

Must be able to be available for regular on-call rotation on alternate weekends

Skills and Experience:

• Microsoft Server Technology
• Network Switching and Routing
• Cloud Based Services
• Office 365 / Exchange Server
• Dell, HP, SuperMicro Server Hardware
• Hyper-V
• Failover Cluster Manager
• Storage Array Networks
• Microsoft Office
• Microsoft Visio
• Experience with system performance, error reporting and monitoring tools
• Experience designing and implementing solutions at an enterprise level

Job Description

About the company

Critical Networking is an established and growing provider of Managed IT Services to companies across the Southwest. Our focus and success is based on our team’s ability to provide fantastic service to our clients. As an outsourced IT department, we provide technical and user support to small to medium sized companies. We offer a competitive salary, excellent benefits, and an exceptional work environment with room for career growth.

Jo b Title: Help Desk Technician

F L SA Status: Full-Time Exempt

Summary: We are looking for an experienced Helpdesk Technician to join our growing team. You will be responsible for providing first level technical support and customer service to our clients. We provide support to our managed services clients through our ticketing system and remote management systems, both remotely and on-site at client locations. For you to be successfully chosen for this position, you must have excellent technical skills, be a strong team player and be focused on providing exceptional customer service to our clients. We are a rapidly growing team, and there is opportunity for you to grow with us.

Duties and Responsibilities: include the following. Other duties may be assigned.

· Provide Help Desk Level 1 technical support for a wide variety of hardware and software remotely and on site at client facilities. This may include but not limited to;

• Active Directory, Azure, O365 moves, adds and changes
• OS installation and troubleshooting
• Software installation and troubleshooting
• Installation of PC’s, Printers, etc
• Basic email troubleshooting
• Basic network troubleshooting
• Virus/Spyware cleaning

· Monitor and respond to alerts through our client monitoring systems

· Monitor and respond to requests through our ticketing system

· Communicate with co‐workers and management on ticket issues

· Communicate with customers as required, informing them of progress, changes, or outages

E ducation/Experience:

· 2 + years in a corporate IT or managed services environment

· Experience working with a helpdesk ticketing system

· Relevant certification: e.g., Microsoft MCP, CompTIA A+ or Network+

Q ualifications/Skills:

· A strong working knowledge of Microsoft Operating Systems, O365, Azure and Office Suite

· Knowledge of network troubleshooting, Active Directory, and Email

· Must be able to lift 40lbs

· Must have own transportation

· Must be able to pass a criminal background check and drug test

B e nefits:

· Competitive Salary DOE

· Excellent Benefits Package (including Medical, Dental, Vision, Disability Insurance)

· Retirement Plan with company match

· Paid Vacation

· Cell phone and mileage reimbursement

· Employee Purchase Program

· Certification Expenses

For prompt and confidential consideration qualified candidates should send their resume, including salary history to EOE.

Job Description

For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Our client, Virginia's largest institution of higher education is seeking a Help Desk Technician for a full-time 24-month engagement. The Help Desk Technician will act as an initial contact for IT related issues and provide tier I technical support to faculty, staff, and students via telephone, e-mail, and help tickets. Troubleshoot problems to resolve on first contact and escalate issues to appropriate tier II support groups when necessary. Follow-up on open and/or pending issues. Provide escalated support for IT Help Desk.

Responsibilities:

• Provide tier 1 support for college-supported applications and account inquiries, escalate to tier II when necessary.
• Make a timely assessment of issues that may require escalation; escalate without undue delay. Inform users of status by making follow-up calls to determine problem resolution.
• Adhere to protocols within the support parameters of the college systems, security guidelines, and contractual/licensing agreements set by FERPA, VCCS, client, and all applicable vendors.
• Help identify tasks, scenarios, information, and/or internal website content that may need improving based on evolving technologies.
• Monitor and report any issues that may impact the daily operations of the college.
• Monitor IT Help Desk email, SmarterTrack ticketing system, and WhatsUP for outage notifications. Check the IT Helpdesk email box for critical communications from VCCS or client personnel that need immediate attention. Report outages to the Help Desk lead analyst and Manager.
• Update Help Desk of any outages, special exceptions or instructions, or any information and scenarios outside the normal scope of the Help Desk.
• Send out alerts regarding system outages.
• Provide assistance to the Help Desk wage staff to help determine proper support and/or escalation procedures for certain scenarios.

Qualifications:

• High school diploma and equivalent experience or training.
• Exceptional communication and interpersonal skills.
• Ability to effectively learn and support several college software systems.
• Basic computer hardware knowledge.
• General knowledge of MS office.
• Basic computer hardware knowledge.
• General knowledge of MS office.
• Some experience with providing customer service in a diverse environment
• Must be flexible and able to work nights, weekends, and/or remotely (based on position as well as coverage needs).
• Some college coursework in IT, computer science or related field
• Experience with Windows Operating Systems.
• Experience with MS Office.
• Experience with ticketing/issue tracking/help desk systems.
• Experience with Blackboard, Canvas, SIS, Peoplesoft, Gmail, or equivalent student/faculty/staff resource systems utilized in educational environments.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.

Job Description

80 months of experience supporting Apple (iOS) mobile devices

75 months of experience with enterprise mobile device management solutions

70 months of experience supporting audio visual equipment

70 months of experience supporting teleconferencing equipment

60 months of experience with Office 365 & Office.com functionality

60 months of experience training/guiding end users

60 months of experience using WebEx or Microsoft Teams

60 months of customer service experience

Bachelor’s Degree

Job Description

Job Title: Help Desk Analyst

Location: Conyers, GA (Onsite)

Duration: 12+ Months

JOB DESCRIPTION:

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications :
• High School diploma or GED.
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications :
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
• Knowledge of Apple iOS.

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Job Description

We are seeking a dedicated and customer-focused Help Desk Technician to join our IT support team. The ideal candidate will play a crucial role in providing technical assistance and support to end-users while ensuring a high level of customer satisfaction. If you are a tech-savvy individual with a passion for helping others and solving technical challenges, we invite you to apply for this exciting opportunity. Join our team and be a key player in providing top-notch IT support to our organization.

At The Riddle’s Group we offer:

• Industry competitive pay rates based on experience, including 1.5x overtime pay
• Incentive and bonus opportunities
• Health, Dental, and Vision coverage plans
• 401K plan with a company match
• Generous number of paid days off for holidays, vacation, and sick time
• Promotions from within for great career advancement

Responsibilities:

1. Technical Support:
   • Provide first-level technical support to end-users via phone, email, or in person.
   • Assist users with hardware and software-related issues, troubleshooting problems to resolution.
2. Issue Resolution:
   • Diagnose and resolve technical issues promptly and efficiently.
   • Escalate complex problems to the appropriate IT personnel when necessary.
3. Documentation:
   • Document and track all support interactions, ensuring accurate and detailed records.
   • Contribute to the creation and maintenance of knowledge base articles.
4. Customer Service:
   • Deliver excellent customer service by maintaining a positive and professional demeanor.
   • Educate end-users on basic troubleshooting and problem prevention.
5. Collaboration:
   • Work collaboratively with IT team members to resolve issues and share knowledge.
   • Assist in the implementation of IT projects and initiatives.

Qualifications:

1. Education/Experience:
   • Two-year technical degree in a relevant field or a minimum of two years of practical experience in a similar role.
2. Technical Skills:
   • Familiarity with desktop operating systems (Windows, MacOS) and common software applications.
   • Basic knowledge of hardware components and peripherals.
   • Understanding of networking concepts and protocols.
3. Problem-Solving:
   • Strong problem-solving and analytical skills.
   • Ability to prioritize and manage multiple tasks in a fast-paced environment.
4. Communication:
   • Excellent communication skills, both written and verbal.
   • Ability to convey technical information to non-technical users.
5. Customer Focus:
   • Customer-centric mindset with a commitment to delivering high-quality support.
   • Patience and empathy when dealing with end-users.

Benefits:

• 401(k)
• 401 (k) matching
• Dental insurance
• Employee Assistance Program
• Health Insurance, multiple plan options to suit your lifestyle
• Health savings account
• Health savings account company contribution
• Life insurance
• Paid time off
• Parental leave
• Referral Program
• Short- and long-term disability plans
• Store discounts
• Vision Insurance
• Voluntary accident and critical illness insurance

Schedule:

• Monday-Friday

Riddle’s Group Inc. is an equal opportunity employer; however, please note that we are only able to contact those selected for further consideration in the hiring process.

#Riddles

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance.

• Respond to end user requests via phone, email, ticketing system, or in person
• Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc)
• Installs, configures, and maintains software and operating systems
• Administers workstation assets by tracking computer equipment and installed software
• End user training as required
• Create/Update/Delete user accounts
• Assists Network Administrator with network and server maintenance
• Monitors and maintains applications and hardware
• Monitors and maintain server and network backups
• Gather and respond to feedback from end user surveys
• Document procedures for IT and end users
• Document work orders and keep users up-to-date on their cases
• Generate reports on tickets, assets, accounts, etc. as required

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have a working knowledge of TCP/IP networks, PC’s and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.

• High school diploma or equivalent preferred.

• Excellent verbal and written communication skills for technical and non-technical audiences
• Excellent customer services skills
• Excellent technical problem solving skills and the ability to understand complex and abstract concepts
• A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.
• A good working knowledge of voice and data cables, jacks, and patch panels
• A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.
• Working knowledge of Active Directory, group policy, NTFS security
• Working knowledge of PC’s and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable.
• Ability to analyze problems and solve them through your own research and by drawing your own conclusions.
• Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC.
• Ability to manage multiple tasks and establish priorities
• Ability to function effectively as a team member within IT as well as other areas of the organization.
• Ability to lift up to 60 lbs to a height of 4 ft regularly
• Ability to diagnose and repair software problems remotely
• Ability to work well under moderate pressure
• Good working knowledge of the Windows command line
• Ability to script installs and administrative tasks is preferred, but not required
• Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day.
• Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches)
• Attention to detail

• Bachelors’ degree preferred, but not required

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

• Paid Holidays
• Paid Sick Leave

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Job Description

Job Summary

We are seeking a proactive and customer-focused Help Desk Customer Service Representative to join our dynamic IT team. In this role, you will assist in day-to-day technical support operations, serve as a key point of contact for end-user issues, and ensure high-quality service delivery and resolution of complex problems. If you're passionate about problem-solving, mentoring, and delivering outstanding customer service, we want to hear from you.

• Provide technical support and guidance to both internal and external users
• Assist with scheduling, workflow coordination, and daily team operations
• Troubleshoot escalated technical issues and ensure timely resolutions
• Train, coach, and mentor less experienced technicians
• Collaborate with vendors and internal departments to resolve system issues and recommend enhancements
• Monitor, document, and track support issues using troubleshooting logs
• Ensure customer satisfaction through consistent follow-up and support
• Participate in IT projects and contribute as a subject matter expert
• Maintain confidentiality when handling sensitive business information

• Minimum 4 years of experience in a desktop support/help desk role
• Associate's degree in computer science, Information Systems, or related field (or equivalent experience preferred)
• Strong technical knowledge in Microsoft Office Suite, LAN/WAN, TCP/IP, and telecommunications systems
• Experience with enterprise-level IT support and troubleshooting tools
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to prioritize, multitask, and follow through in a fast-paced environment
• Sound decision-making and independent judgment in resolving non-routine problems

• Familiarity with ITIL framework or service desk ticketing systems
• Bilingual or multilingual skills are a plus
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a bonus

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance