What Jobs are available for Helpdesk Support in the United States?

Job Description

MIS Solutions, Inc. is a high-growth, entrepreneurial, information technology (IT) service firm offering unparalleled opportunities to advance your career. Join our team of friendly, high-energy professionals who love what they do! CRN Magazine has recognized MIS Solutions as one of the top 150 fastest growing Managed Service Providers in the United States.

Job Title:  Helpdesk Support Technician (Level 2)

Reports to:  Support Manager

Location:  Suwanee, GA

We are seeking a Level 2 Helpdesk Support Specialist to join our dynamic workforce and help us reach new heights. This career opportunity is perfect for those who aim to join a team committed to fostering strong relationships, high accountability, and collaborative teamwork.

Duties and responsibilities

• Responsible for resolving moderately complex technical issues
• Collaborate with internal and external teams
• Mentor Level 1 technicians and often directly with client end-users and systems to ensure client satisfaction
• Participate in security incident response
• Provide technical guidance and drive continuous improvement initiatives

Requirements

1. Endpoint and Desktop Support

• Strong knowledge of Windows 10/11
• Proficiency with Microsoft 365 (email setup, Outlook troubleshooting, Teams)
• Printer/networked device support
• Malware removal, endpoint protection tools
• Disk imaging / user profile migration

2. Network Fundamentals

• Understanding of:
• • DNS, DHCP, TCP/IP
  • VPN configuration and troubleshooting
  • Firewall basics
  • LAN/WAN connectivity and troubleshooting
• Wi-Fi configuration and troubleshooting

3. Server and Infrastructure Support

• Basic to intermediate knowledge of:
• • Windows Server (2019/2022) – user/group management, file/print roles, RDS
  • Active Directory – user/group/OU management, group policies
  • Remote Desktop Services (basic troubleshooting)
• Familiarity with backup systems and disaster recovery concepts

4. Remote Tools & MSP Software

• Proficiency with ConnectWise Automate, ConnectWise PSA/Manage, ScreenConnect
• Scripting basics (PowerShell, batch files – advantage if more advanced)

5. Security Awareness

• MFA troubleshooting
• Email filtering/spam/phishing protection tools, e.g. MS365 Spam Filter, Defender
• Endpoint security tools, e.g. SentinelOne

Minimum Requirements

Certifications Preferred

• CompTIA A+, Network+, and/or Security+
• Microsoft 365 Certified: Modern Desktop Administrator Associate certification
  or Microsoft 365: Endpoint Administrator certification

Soft Skills / Client – Facing Skills

• Strong written and verbal communication (especially for client communication)
• Professionalism under pressure (client escalations, SLAs)
• Ability to document thoroughly in tickets and knowledge base
• Escalation awareness: knowing when to escalate to Level 3/beyond
• Time management & prioritization (handling multiple tickets and client urgencies)
• Demonstrated success with multi-tasking and the ability to adapt to an ever-changing environment while maintaining a clear focus on all priorities
• Experience working in a fast paced, friendly, and team orientated environment
• Excellent oral and written communication skills
• Strong organization skills and acute attention to detail
• Passionate about working with people to solve problems and learn new things
• Experience working in a fast paced, friendly, and team orientated environment
• Excellent oral and written communication skills
• Strong organization skills and acute attention to detail
• Passionate about working with people to solve problems and learn new things

Working conditions

The Helpdesk Support Technician position usually works regular business hours but may be required to work additional hours to meet requirements. This position generally works in an office setting environment.

Physical requirements

Must be able to lift up to 15lbs

MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships.

MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships.

Job Description

We are seeking a detail-oriented and focused individual who takes initiative as well as extreme pride in their work. The right candidate for this role will be a motivated team player who enjoys finding solutions to challenges through research and collaboration. Patience and strong communication skills are required as this role interfaces directly with client end users. The candidate must be able to execute goals and requirements quickly & efficiently. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of hardware systems and related infrastructure.

Help Desk

• Respond to and resolve service requests via phone, email, and remote tools.
• Triage and escalate complex issues as needed.
• Support end-user issues in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Troubleshoot desktops, laptops, printers, network connectivity, and mobile devices.
• Maintain accurate ticket documentation in Autotask PSA.

Project Work

• Perform Microsoft 365 onboarding and cloud migrations.
• Assist with Fortinet firewall installs and configuration (under supervision if needed).
• Deploy and monitor endpoints via Datto RMM.
• Contribute to IT documentation, diagrams, and process development.
• Assist with Cybersecurity services, i.e. Phishing, Vulnerability Scans, Penetration Testing

Required Skills

• 1–3+ years experience in IT support, ideally in an MSP.
• Proficiency with:
  • Microsoft 365 admin center (user/mailbox setup, license management).
  • Windows 10/11 troubleshooting and setup.
  • Azure AD, Teams, SharePoint administration.
  • Networking basics: DNS, DHCP, IP addressing, VPN support.
• Familiarity with PSA and RMM tools (Autotask, Datto RMM a major plus).
• Excellent verbal and written communication skills.
• Strong customer service mindset.

Nice to Have

• Hands-on experience with Fortinet firewalls (or other commercial firewalls).
• Understanding of RMM scripting or automation concepts.
• CompTIA A+, Network+, or Microsoft certifications.

We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment — your work directly improves client operations.
- No corporate bureaucracy — just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.

We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment — your work directly improves client operations.
- No corporate bureaucracy — just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.

Job Description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

• Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
• Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
• Identify and troubleshoot technical issues
• Provide guidance on problem resolution
• Escalate issues to senior team members when necessary
• Log all support requests in our ticketing system
• Maintain knowledge base of common issues and resolutions
• Provide excellent customer service by building rapport with clients and ensuring their needs are met
• Work collaboratively with other team members to ensure client satisfaction
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

• Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
• Strong technical knowledge of computer software and hardware
• Excellent written and verbal communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Friendly and patient demeanor with a passion for helping others
• Ability to work independently and as part of a team
• Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

Job Description

Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

• At least two years of experience working as a help desk or service desk consultant

• Proficiency in troubleshooting complex systems

• Excellent communication skills, both written and verbal

• 1 or more years of experience with desktop systems up to Windows 11

• 1 or more years of experience with server systems up to Server 2022
• 1 or more years of experience with Microsoft Office
• Experience with MacOS is a plus

• Extensive application support experience

• Working knowledge of a range of diagnostic utilities

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

• Strong documentation skills

• Ability to conduct research into a wide range of computing issues is required

• Ability to present ideas in a user-friendly, business-friendly manner

• Proven analytical and problem-solving skills

• Experience working in a team-oriented, collaborative environment
• Associates degree or higher in Information Technology or related work experience

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

Job Description

We are looking Junior Desktop Support Specialist who can work on-site with one of our Direct clients based in Indiana. Please mention below the skills required for this position.

Strong working knowledge of core applications, including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM, and Active Directory

Excellent problem-solving, communication and interpersonal skills

Ability to prioritize and organize work to meet defined SLA's

Android mobile in a corporate environment is a plus

Strong understanding of server or network basic skills

· Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience,

· Must be willing to travel up to 10 % of the time

· 8 am – 5 pm working hours

· Sometimes , Need to work at night and Saturday, and Sunday If it is required

Job Description

We are seeking a Helpdesk Support Technician to join our team! You will resolve computer-related issues for our clients.

BC Networks is an IT Managed Services provider, focused on providing support and management services for small to medium sized businesses. Please visit our website for more information:

BCN utilizes a combination of automated systems to perform real-time monitoring and remote support for each device we support located at our client’s premise that include advanced desktop management tools, including internet based remote desktop control, software distribution, asset management, and virus protection services.

We are looking for a dynamic, self-motivated individual to provide configuration, installation, optimization and day to day management and maintenance of Microsoft Windows desktops, servers and networks. The ideal candidate is an expert systems engineer with extensive background in Microsoft platforms.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Provide end user remote support to clients and onsite support
• Install, configure, and support Windows desktop systems, software, printers, and peripherals
• Monitor systems and network for general health and performance and address issues as they come up
• Analyze performance, and recommendimplement strategies for improvement
• Ensure regular backups and occasional restores
• Proactively seek out solutions to problems before they become critical events
• Document tasks, procedures, environments and create run books for setting up and maintaining systems
• Participate in on-call rotation
• Work collaboratively with other staff

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• BS in Computer Science or related field or equivalent experience
• 2+ years of experience working on Windows desktops
• Effective oral and written communication
• Proven technical troubleshooting ability and strong hardwaresoftware diagnostic skills
• Ability to multi-task and work under tight deadlines
• Attention to detail
• High moral standards
• Reliable transportation to provide on-site client support

BC Networks is a leading Managed Services provider, headquartered in the San Jose serving customers in the Bay Area.

We provide a comprehensive suite of flexible IT network support outsourcing solutions tailored for the small/medium business which includes 24x7 monitoring, help desk services, and cloud based hosted solutions.

BC Networks utilizes a combination of automated systems to perform real-time monitoring, and remote support for each device we support.

The ideal candidate would possess a can-do attitude, is a self-starter, proactive, strategic thinker, hands-on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times.

BC Networks is a leading Managed Services provider, headquartered in the San Jose serving customers in the Bay Area.

We provide a comprehensive suite of flexible IT network support outsourcing solutions tailored for the small/medium business which includes 24x7 monitoring, help desk services, and cloud based hosted solutions.

BC Networks utilizes a combination of automated systems to perform real-time monitoring, and remote support for each device we support.

The ideal candidate would possess a can-do attitude, is a self-starter, proactive, strategic thinker, hands-on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times.

Job Description

Position Overview
The Enterprise IT Support Administrator II provides deskside, remote, and classroom technology support across a small private K–12 school and organizational offices. This role ensures reliable technology services for staff, faculty, and students while managing IT assets, supporting mobile devices, and maintaining high standards of professionalism.

Key Responsibilities
IT Support & Troubleshooting
Deliver Tier 2 deskside and remote support for hardware, software, and peripherals
Support classroom technology, including projectors, smartboards, and AV systems
Perform desktop deployment, imaging, and printer networking
Provide Wi-Fi configuration and troubleshooting for classrooms and office spaces
Maintain a professional, user-friendly approach when assisting faculty, staff, and students
Ticketing System Management
Log, prioritize, and resolve tickets in IT ticketing systems (ServiceNow, Jira, Zendesk)
Monitor and follow up on open tickets to meet SLA requirements
Document solutions and update the knowledge base
Generate and analyze reports to identify trends and improve service delivery
Asset & Device Management
Maintain accurate inventory of laptops, desktops, monitors, peripherals, and student devices
Manage asset lifecycle: procurement, deployment, support, and decommissioning
Implement and administer MDM platforms (FileWave, NinjaOne, Intune )
Conduct audits and provide regular updates to IT leadership
Classroom & Campus Support
Provide onsite support for teacher and student technology needs
Support Office 365 applications for instruction, collaboration, and administration
Assist faculty in integrating technology into classroom environments
Ensure reliable printer and projector support across campus and office spaces
Cross-Site & Project Support
Travel to other campuses or office locations for special projects or onsite needs
Collaborate with local teams to maintain consistent IT standards
Process Improvement & Collaboration
Identify opportunities to streamline IT workflows and asset tracking
Recommend tools and practices aligned with organizational and educational needs
Stay current with emerging technologies relevant to K–12 environments
Qualifications
Education
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Experience
3+ years in IT support, including deskside and remote troubleshooting
Experience supporting technology in educational settings (preferred)
Hands-on experience with MDM platforms (FileWave, NinjaOne, Intune )
Background in desktop imaging, printer networking, and asset management
Familiarity with classroom technology and Wi-Fi configuration
Technical Skills
Proficiency with Windows, macOS and iOS environments
Strong knowledge of Office 365 and Azure
Ability to support AV, projector, and classroom devices
Soft Skills
Professionalism and excellent customer service skills
Strong communication with faculty, staff, and students
Certifications (Preferred)
CompTIA A+, ITIL Foundation, or Microsoft certifications

Job Description

POSITION: Helpdesk Support Technician *rotating Saturday on-call*

SUPERVISOR: Systems Manager

STATUS: Hourly/Non-Exempt

PAY RANGE: $21.00 - $24.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD

Job Description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities:

• Provide technical support to clients via phone, email, or in-person.
• Identify, troubleshoot, and resolve IT-related issues.
• Document and track all support requests and resolutions in the ticketing system.
• Perform remote or on-site installations, upgrades, and repairs of hardware and software.
• Assist with user