5,342 Helpdesk Support jobs in the United States

Job Description

Tier 3 Helpdesk Technician Job Description

Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
• Install and configure systems such as supports core, financial software and core operational infrastructure applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Create, change, and delete user accounts per request for all software.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis based on recommendation from the Information Security Officer, and upgrade administrative tools and utilities.
• Configure/add new services as necessary.
• Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Assist with troubleshooting and completion of Help Desk Ticket issues.
• Work in a weekend rotating schedule to cover close of business and Help Desk.

Job Description

We are seeking a detail-oriented and focused individual who takes initiative as well as extreme pride in their work. The right candidate for this role will be a motivated team player who enjoys finding solutions to challenges through research and collaboration. Patience and strong communication skills are required as this role interfaces directly with client end users. The candidate must be able to execute goals and requirements quickly & efficiently. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of hardware systems and related infrastructure.

Help Desk

• Respond to and resolve service requests via phone, email, and remote tools.
• Triage and escalate complex issues as needed.
• Support end-user issues in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Troubleshoot desktops, laptops, printers, network connectivity, and mobile devices.
• Maintain accurate ticket documentation in Autotask PSA.

Project Work

• Perform Microsoft 365 onboarding and cloud migrations.
• Assist with Fortinet firewall installs and configuration (under supervision if needed).
• Deploy and monitor endpoints via Datto RMM.
• Contribute to IT documentation, diagrams, and process development.
• Assist with Cybersecurity services, i.e. Phishing, Vulnerability Scans, Penetration Testing

Required Skills

• 1–3+ years experience in IT support, ideally in an MSP.
• Proficiency with:
  • Microsoft 365 admin center (user/mailbox setup, license management).
  • Windows 10/11 troubleshooting and setup.
  • Azure AD, Teams, SharePoint administration.
  • Networking basics: DNS, DHCP, IP addressing, VPN support.
• Familiarity with PSA and RMM tools (Autotask, Datto RMM a major plus).
• Excellent verbal and written communication skills.
• Strong customer service mindset.

Nice to Have

• Hands-on experience with Fortinet firewalls (or other commercial firewalls).
• Understanding of RMM scripting or automation concepts.
• CompTIA A+, Network+, or Microsoft certifications.

We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment — your work directly improves client operations.
- No corporate bureaucracy — just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.

We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment — your work directly improves client operations.
- No corporate bureaucracy — just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.

Job Description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

• Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
• Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
• Identify and troubleshoot technical issues
• Provide guidance on problem resolution
• Escalate issues to senior team members when necessary
• Log all support requests in our ticketing system
• Maintain knowledge base of common issues and resolutions
• Provide excellent customer service by building rapport with clients and ensuring their needs are met
• Work collaboratively with other team members to ensure client satisfaction
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

• Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
• Strong technical knowledge of computer software and hardware
• Excellent written and verbal communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Friendly and patient demeanor with a passion for helping others
• Ability to work independently and as part of a team
• Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

Job Description

IT Support Administrator II

Summary
Position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), imaging, help-desk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Requires minimum supervision and may act as lead when the need arises. Updates supervisor on status of projects or technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or other team members. May provide troubleshooting or technical information to students, staff or faculty on established policies and procedures, or services provided.

Typical Duties

• Provides assistance in the use of company issued computer hardware, software, as well as various forms of audio video technology and is able to operate in a multi-platform computer environment specifically Mac and Windows.
• Office 365
• Sets up and configures/images desktop computers, peripherals and Microsoft 365 accounts assigning security levels and other various permissions
• Installs software and installs and repairs hardware and peripherals;
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
• Administers user accounts in Microsoft
• Has a general working knowledge of project management software such as Microsoft Project
• Can work well in a team setting but is also able to work independently
• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, and laser printers and copiers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
• Arranges for distribution of output to customer;
• Maintains records, updates user requests and problem tickets in an incident management system.

Requirements

• Education: High school graduate or equivalent with A+, Network+ training, and on the job training is required. A Bachelor’s degree in a related field such as Computer Science , Information Systems or Cybersecurity is preferred.
• Skills and Experience: Three or more years of related experience with computers and providing customer service in a technological setting. 

Job Description

Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

• At least two years of experience working as a help desk or service desk consultant

• Proficiency in troubleshooting complex systems

• Excellent communication skills, both written and verbal

• 1 or more years of experience with desktop systems up to Windows 11

• 1 or more years of experience with server systems up to Server 2022
• 1 or more years of experience with Microsoft Office
• Experience with MacOS is a plus

• Extensive application support experience

• Working knowledge of a range of diagnostic utilities

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

• Strong documentation skills

• Ability to conduct research into a wide range of computing issues is required

• Ability to present ideas in a user-friendly, business-friendly manner

• Proven analytical and problem-solving skills

• Experience working in a team-oriented, collaborative environment
• Associates degree or higher in Information Technology or related work experience

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

Job Description

Position: Customer Service - Technical Product Support Specialist

Job Type: Contract to Hire

Pay: $21.00

Hours: 8:00am - 5:00pm

Location: Pingree Grove, IL

Requirements: Resume, Interview, BG, DT, E-Verify

Job Summary:

A well-established manufacturer of industrial and commercial cleaning equipment is seeking a Customer Service – Technical Product Support Specialist to join its technical support team. This role is responsible for providing phone-based technical assistance, managing warranty administration, and supporting quality assurance initiatives. The ideal candidate will have strong mechanical aptitude, excellent communication skills, and experience within the commercial cleaning or equipment repair industry.

Key Responsibilities:

• Provide phone support for incoming technical inquiries related to a wide range of cleaning equipment

• Cross-train to support an additional product line

• Administer warranty processes, including claim evaluation and communication of coverage details

• Inspect and assess warranty parts when requested

• Record and communicate product issues such as negative trends, zero-hour failures, and serial number discrepancies

• Maintain data records within SAP

• Collaborate with production and sales teams to report and resolve quality issues (bi-monthly meetings)

• Participate in and help lead technical training seminars for equipment (twice annually)

• Support the Customer Care Manager and executive leadership with additional responsibilities as needed

Qualifications:

• Strong mechanical and technical aptitude

• Excellent communication and organizational skills

• Prior experience in commercial cleaning equipment or equipment service/repair

• Ability to troubleshoot and guide users through technical problems

• Self-motivated and able to work independently

• Some college or vocational training preferred

• SAP experience is a plus

We offer a generous benefits package which includes excellent health, dental, and vision plans, (401k), paid holidays and paid vacation, as well as company provided benefits; 401(k) matching contribution, life insurance, short & long-term disability.

Just In Time Staffing seeks to pair top candidates with opportunities that will be mutually beneficial for both them and the employers.

Just In Time Staffing seeks to pair top candidates with opportunities that will be mutually beneficial for both them and the employers.

Job Description

Support Specialist is onsite and remote support for multiple client; applying time management and technical skills to ensure proper completions of support tickets.  This is an in office position, and will be required to have their own car and report to our main office during working hours.

RESPONSIBILITIES
• Contact clients on support issues via Phone and Email
• Support multiple clients via remote session
• Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner
• Able to work from home in a quiet area with Internet access.

REQUIREMENTS
• 2 years support specialist or Help Desk related support experience
• 2 years operating systems experience (Windows Server and workstations)
• Network experience (2 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router.
• Experience designing, installing and supporting networks in multiple environments for various clients.
• Microsoft Certificates a plus.
• Strong proficiency and understanding in Windows Domain workstation software installation and support
• Basic knowledge of Microsoft Office applications
• Demonstrated experience implementing IT projects.
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
• Proven dedication to enabling continuous operations
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent verbal and written communication skills
• Must possess a valid driver’s license and car as driving to client locations is required **

.
Internal/External Contacts:
• Daily interaction with multiple clients pertaining to technical issues.

Working Conditions:
• 70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC’s and Server is also necessary. 

ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.

ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.

Job Description

Entry level position to assist the IT department with Helpdesk tickets, property wide projects, events, and on-call coverage, while learning and practicing skills to advance in the IT field.

Desired Attributes and Experience

• Working experience with Windows 10 & MS Office 360: Teams, Word, Excel, Outlook.
• Organized, time management skills, team player and creative problem-solving skills.
• Desire and Ability to learn modern technology, hardware, and software.
• A comfortable understanding of computers and software.
• Ability to lift 50 lbs.
• Willingness and ability to obtain NV Gaming Card.

Responsibilities and Duties

• Manage the Helpdesk ticket queue and dispatch.
• Communicate with employees to dispatch technicians and escalations.
• Reset employee passwords.
• Create and terminate employee accounts and permissions.
• Create documentation for staff.
• Manage contracts and service timelines.
• Manage vendor support tickets.
• Provide remote connections for vendor support.

• on-call rotation and occasional hour shifts to address issues outside our normal hours.

• Assist deployment system and hardware upgrades.
• Monitor health, status, and alerts from systems.

Minimal Education/Certification Requirements

• High school diploma or greater.
• A+ and/or Net+ certification or other applicable tech certs are a plus; however,
• Educational allowance will be offered to the right candidate.
• Desire to receive on-the-job training in several areas of Information Technology, with advancement opportunities.

Job Description

Volt has partnered with a leading manufacturing company in Fremont, to help identify a Helpdesk Support Tech for immediate hire.

As a Helpdesk Support Tech you will:

• Provide technical and administrative support for laptops and a variety of application software
• Assist end users in the resolution of connectivity and system issues.
• Provide laptop administration support to company’s end user base.
• Perform workstation windows Systems Administration for all platforms.
• Create user accounts.
• Add new systems to the network (wired and wireless) and domain including Operating System, applications, configurations to perform functions needed.
• Set file and folder permissions.
• Troubleshoot hardware and software failures and identify network connectivity problems (wired and wireless) when they relate to laptops and other network peripheral devices.
• Provide anti-virus support, malware removal and system restore.
• Perform phone installations and phone programming support.
• Provide first and second level desktop support.
• Install and configure user workstations including system imaging.
• Install and configure printers and print server queues.
• Troubleshoot printer problems.
• Install software updates and patches.
• Assist users in the operation of standard and non-standard software applications and packages, resolving issues and emerging needs.
• Perform preventative maintenance.
  Perform Ethernet and fiber cable runs, terminating, tipping, and punching.
• May assist Systems Administrator with troubleshooting of network and server problems.

• 1 year or more of helpdesk experience 
• Excellent interpersonal and customer service skills.
• Thorough understanding of networking protocols, LAN networking, and WAN networking.
• Excellent organizational skills and diligence.
• Strong analytical and critical thinking skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent communication skills at all levels.
• Proficient in computers and software programs
• Understanding of manufacturing order processing flow through an MRP system
• Experience with SAP/Order Management System preferred
• Experience with NTFS shares and permissions,  Ethernet and fiber cabling, with Active Directory, with secure wireless networks preferred but not required
• Understanding of basic network functions