8,009 Helpdesk Support jobs in the United States

BASIC FUNCTION:
Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)
• Provides Tier 1 support primarily, and as needed and assigned Tier 2 support
• Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
• Receives and coordinates, as needed, all levels of technical questions from users
• Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Installs software, hardware, and peripheral components
• Creates packages for quick install of all applications
• Maintains desktop hardware and peripherals inventory within the asset management system
• Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
• Maintains physical security and logical security accounts for assigned systems
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems
Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
Relocates technical equipment to and from an assigned location

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

EXPERIENCE:
A minimum of two years of related work experience is required.

EDUCATIONAL LEVEL:
A minimum of a High School Diploma or equivalent is required.

REQUIRED SKILLS:
Basic computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication. Will be required to obtain the following certifications in prescribed time frame from the effective date of assignment: A+ in 6 months; MCP in 12 months.

PREFERRED SKILLS:
Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.

SUPERVISORY/MANAGERIAL RESPONSIBILITIES:
None.

WORK CONDITIONS:
Office based with up to 30% travel by land or air is required. Petroleum refinery and driver based environment, including but not limited to chemicals, pressure vessels, tanks, rotating equipment, exposure to risk of electrical shock, and working in confined spaces. From time to time, required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability. Subject to all weather and varying road conditions.

PHYSICAL REQUIREMENTS:
Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, lifting and/or carrying up to 50 lbs, pushing and/or pulling up to 50 lbs, climbing up to 15 ft, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, ability to operate and drive all assigned company vehicles at company standard insurance rates is essential, valid State driver's license and proof of insurance, perceiving color differences, ability to wear personal protective equipment and a respirator during emergency situations as needed (beards not permitted).

ENVIRONMENTAL, HEALTH, & SAFETY RESPONSIBILITIES:
Our primary values are: We put health and safety first; We care about the environment.
All employees are expected to work safely every day and be safety & environmental leaders. This includes active participation in the following:
• Stops and/or reports any unsafe work or conditions
• Follows safety & environmental policies and procedures
• Supports safety & environmental goals and initiatives
• Participates in safety & environmental meetings, training, emergency drills and hazard recognition programs
• Reports all accidents, injuries and near misses, and participates in associated investigations
• Participates in industrial hygiene, medical surveillance and behavior based safety programs

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#EDS014

Job Description

Job Description

Job Title: Customer Support Representative /

Job Description

Job Description

Job Title: Customer Support Representative /

Job Description

Job Description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

• Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
• Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
• Identify and troubleshoot technical issues
• Provide guidance on problem resolution
• Escalate issues to senior team members when necessary
• Log all support requests in our ticketing system
• Maintain knowledge base of common issues and resolutions
• Provide excellent customer service by building rapport with clients and ensuring their needs are met
• Work collaboratively with other team members to ensure client satisfaction
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

• Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
• Strong technical knowledge of computer software and hardware
• Excellent written and verbal communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Friendly and patient demeanor with a passion for helping others
• Ability to work independently and as part of a team
• Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Company Description

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

Company Description

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

Job Description

Job Description

Job details are Shared below:
Job Title:  Technology Support Specialist I

Location:  Nashville, TN (Onsite)
Job Duration: 12+m Contract with potential for conversion

Primary Skills: 

• Experience with desktop tech support.
• Experience with Hardware and Software installations.
• Experience with Operating system like Windows, Apple Mac/iOS.
• Experience with handling the tickets.
• Experience with networking troubleshooting and Active Directory
• Approximately 1-3 plus years of experience in support of IT products
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Coordinate, track, and maintain inventory.
• Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications

Responsibilities:

• Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
• Laptop troubleshooting, maintenance and administration.
• Apple MacBook support and troubleshooting.
• Apple iOS and Android device support; setup and configuration.
• Knowledge and understanding of HP, Xerox and Canon print devices.
• Anticipate and respond to complex technology support issues.
• Strong knowledge and understanding of Win10, Office 365.
• Instant Messaging tools; TEAMs.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
• Leverage multiple resources or coordinating with other teams in order to meet customer needs.
• Facilitate the implementation and support of defined EY Technology solutions.
• Communicate system updates to customers as required.
• Coordinate, track, and maintain inventory.
• Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
• Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
• Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
• Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
• Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
• Provide technical guidance and consult with EY customer stakeholders.

Summary:

• The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills

Qualification:

• Bachelor's Degree in Computer Science or a related discipline; or equivalent work experience.

 
Please respond at the earliest to speed up the interview process. I will contact you if I need further details.

       A SAICON COMPANY

Amit Bundele

Technical Recruiter 

Phone :

Email :

San Jose, California

a Saicon Consultants, Inc. Company

Company Description

The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by “bridging the gap” between world class organizations and contingent workers.

Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry.

What We Stand For
netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients’ and our contingent workers’ expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by.

Integrity
We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself.

Ethics
We commit to maintaining the highest ethical standard in a

Company Description

The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by “bridging the gap” between world class organizations and contingent workers.

Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry.

What We Stand For
netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients’ and our contingent workers’ expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by.

Integrity
We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself.

Ethics
We commit to maintaining the highest ethical standard in a

Job Description

Job Description

Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

• At least two years of experience working as a help desk or service desk consultant

• Proficiency in troubleshooting complex systems

• Excellent communication skills, both written and verbal

• 1 or more years of experience with desktop systems up to Windows 11

• 1 or more years of experience with server systems up to Server 2022
• 1 or more years of experience with Microsoft Office
• Experience with MacOS is a plus

• Extensive application support experience

• Working knowledge of a range of diagnostic utilities

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

• Strong documentation skills

• Ability to conduct research into a wide range of computing issues is required

• Ability to present ideas in a user-friendly, business-friendly manner

• Proven analytical and problem-solving skills

• Experience working in a team-oriented, collaborative environment
• Associates degree or higher in Information Technology or related work experience

Company Description

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

Company Description

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

Job Description

Job Description

Position Overview
The Enterprise IT Support Administrator II provides deskside, remote, and classroom technology support across a small private K–12 school and organizational offices. This role ensures reliable technology services for staff, faculty, and students while managing IT assets, supporting mobile devices, and maintaining high standards of professionalism.

Key Responsibilities
IT Support & Troubleshooting
Deliver Tier 2 deskside and remote support for hardware, software, and peripherals
Support classroom technology, including projectors, smartboards, and AV systems
Perform desktop deployment, imaging, and printer networking
Provide Wi-Fi configuration and troubleshooting for classrooms and office spaces
Maintain a professional, user-friendly approach when assisting faculty, staff, and students
Ticketing System Management
Log, prioritize, and resolve tickets in IT ticketing systems (ServiceNow, Jira, Zendesk)
Monitor and follow up on open tickets to meet SLA requirements
Document solutions and update the knowledge base
Generate and analyze reports to identify trends and improve service delivery
Asset & Device Management
Maintain accurate inventory of laptops, desktops, monitors, peripherals, and student devices
Manage asset lifecycle: procurement, deployment, support, and decommissioning
Implement and administer MDM platforms (FileWave, NinjaOne, Intune )
Conduct audits and provide regular updates to IT leadership
Classroom & Campus Support
Provide onsite support for teacher and student technology needs
Support Office 365 applications for instruction, collaboration, and administration
Assist faculty in integrating technology into classroom environments
Ensure reliable printer and projector support across campus and office spaces
Cross-Site & Project Support
Travel to other campuses or office locations for special projects or onsite needs
Collaborate with local teams to maintain consistent IT standards
Process Improvement & Collaboration
Identify opportunities to streamline IT workflows and asset tracking
Recommend tools and practices aligned with organizational and educational needs
Stay current with emerging technologies relevant to K–12 environments
Qualifications
Education
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Experience
3+ years in IT support, including deskside and remote troubleshooting
Experience supporting technology in educational settings (preferred)
Hands-on experience with MDM platforms (FileWave, NinjaOne, Intune )
Background in desktop imaging, printer networking, and asset management
Familiarity with classroom technology and Wi-Fi configuration
Technical Skills
Proficiency with Windows, macOS and iOS environments
Strong knowledge of Office 365 and Azure
Ability to support AV, projector, and classroom devices
Soft Skills
Professionalism and excellent customer service skills
Strong communication with faculty, staff, and students
Certifications (Preferred)
CompTIA A+, ITIL Foundation, or Microsoft certifications

Job Description

Job Description

We’re hiring a proactive, technically proficient IT Support Engineer that can work both independently and collaborate with cross-functional teams. This hybrid role blends remote troubleshooting with onsite support, ensuring seamless user experiences across desktop/laptop, mobile, and conference room environments. You’ll be with the Helpdesk Team who are the first line of defense for responding to technical issues. Resourceful in pursuing a solution that provides user satisfaction. Curious in exploring emerging technologies.

Key Responsibilities

• Provide Tier 1 & Tier 2 support for desktop/laptop/mobile issues (Windows 10/11, Apple/Android OS) via our incident tracking system or support hotline
• Support remote users via remote access tools and collaboration platforms
• Perform disk imaging and deployment for new and reissued devices
• Maintain and troubleshoot A/V systems in conference rooms (Zoom, Teams, etc.)
• Coordinate end-to-end onboarding/offboarding –

Job Description

Job Description

Company Description

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.

Job Description

Role Title: IT Help Desk 

Position: 1

Location: New Castle, DE.

Required Skills:

1. Problem-solving skills.
2. Analytical skills.
3. Customer service experience.
4. Patience.
5. Excellent communication skills, written and verbal.

Responsibilities:

• Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
• They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
• Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

Additional Information

All your information will be kept confidential according to EEO guidelines.