What Jobs are available for IT Support in the United States?

Job Description

Job Title: Technical Support Specialist

About Us: Yellowfin Yachts (YF) is a leading manufacturer of high-performance offshore fishing boats, known for innovation, craftsmanship, and exceptional quality. Headquartered in Sarasota, FL. YF’s current product portfolio includes semi-custom models ranging in size from 24’ to 54’. YF is a wholly owned subsidiary of Warbird Marine Holdings LLC formed by EagleTree Capital to invest in category-leading boat builders.

We are seeking a motivated and customer-focused Technical Support Specialist to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users across the organization. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others. This role will be the first point of contact for technical issues, ensuring timely resolution and maintaining a high level of user satisfaction.

Technical Support:

• Provide first-level support for hardware, software, and network issues via phone, email, and in-person.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, and mobile devices.
• Assist users with software installation, configuration, and troubleshooting for various applications (e.g., Microsoft Office, email clients, proprietary software).
• Provide guidance on best practices for system usage, data management, and security protocols.
• Assist with the setup, deployment, and maintenance of hardware, including computers, peripherals, and network devices.
• Support asset inventory management and perform routine maintenance on IT equipment.
• Conduct basic training sessions for end-users on new software applications and IT policies.
• Conduct onboarding sessions
• Educate users on security best practices and encourage compliance with IT policies.

• Log and prioritize incoming support requests using the help desk ticketing system.

• Monitor ticket status and ensure timely resolution according to established service level agreements (SLAs).
• Maintain detailed documentation of support requests, resolutions, and knowledge base articles.
• Update and manage user guides, FAQs, and technical documentation for common issues and procedures.

• Collaborate with other IT team members to identify recurring issues and recommend solutions to improve overall service quality.
• Escalate complex issues to senior IT staff or specialized teams as necessary.
• Stay current with emerging technologies and industry trends to provide informed support.
• Contribute to process improvement initiatives within the IT department.

Interpersonal Skills:

• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Ability to manage multiple priorities and maintain a high level of attention to detail.
• Strong time management skills to meet deadlines and handle a high volume of support requests.

• Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
• Additional certifications CCNA, CompTIA, etc. are preferred, not required

• 1-3 years of experience in a help desk or technical support role.
• Familiarity with ITIL practices and ticketing systems
• Proficient in troubleshooting Windows and macOS operating systems.
• Experience with Microsoft Office Suite, networking concepts, and common software applications.

• Knowledge of basic infrastructure management – Windows servers, print servers,
• Jamf, etc. – is preferred
• Knowledge of hardware components and basic networking troubleshooting.

Yellowfin Yachts is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees are respected and valued. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We believe that diversity and inclusion are key to our success, and we strive to create a welcoming environment for everyone.

Job Description

We are seeking a Help Desk Support Specialist to join our team! You will resolve computer-related issues for your clients. 

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Job Description

SafeinHome is hiring Supports Specialists for our 24x7 Support Team !

Summary: You will provide health, safety, and quality of life support services for individuals while in office using SafeinHome Supports. Using a combination of sensory and assistive technology devices, you will initiate communications and respond to alerts to provide supports services. With this technology, you will provide individuals with reminders and check in’s, observe activities as needed, as well as supply a safe space to report emergencies. An RS Specialist practices a high level of efficiency when communicating with individuals under support, and cultivates relationships while keeping a calm demeanor when responding under pressure.

Preferred Shift Availability:

• Evening 3pm-11:30pm
• Graveyard 11pm-7:30am
• Morning 3am-11:30am.
• Afternoon 11am - 7:30pm

PLEASE COMPLETE THE PHONE INTERVIEW ASSESSMENTS IF YOU WANT TO BE CONSIDERED FOR THIS POSITION.

Skills Required for the position:

• Patience.
• Punctuality.
• Attention to detail.
• Excellent listening, communication, and writing skills.
• Adaptability and willingness to learn and adjust.
• Ability to stay calm and act appropriately in an emergency.
• Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied.
• Kindness and empathy.
• Ability to comprehend and retain multiple sets of written information with specific directions and varied needs.
• Ability to type efficiently, along with use and maneuver multiple computer applications.
• Strong sense of responsibility.
• Willingness to go the extra mile.

Requirements for the position:

• Willing to be scheduled for ANY shift, especially morning and graveyard shifts.
• Proficiency with various web browsers and applications, such as Internet Explorer, Firefox, Microsoft Suite, and various Google applications, such as Chrome, Google Calendar, Google Voice.
• Must pass an FBI background check.

Preferred Experience:

Related to or desire to work within the social work and/or healthcare fields, especially related to caregiving.

Benefit Conditions:

• Only full-time employees eligible

This position works in office only.

-

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Description

Splashwire is seeking a Support Specialist to join our team HeadQuartered in Mechanicsburg, PA. Splashwire has been in business for 25 years focused on servicing clients across the Mid-Atlantic Region through consultative IT Services and Executive Leadership. Our mission is to simplify technology, deliver client experience, lead with our capability and live our brand to its fullest. The Splashwire team is looking for dedicated technology professionals serious about growing to his or her full potential as Splashwire offers increased training and diversity of experience. Splashwire is in search of seasoned, professional, self-driven technologist to join our team to meet demand as our portfolio of technologies and clients continue to grow.

You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Assist with Help Desk Triage Board prioritizing tickets and providing customer response
• Provide technical assistance with computer hardware and software
• Resolve issues for clients remotely from our support center as well as at client locations
• Recommend hardware and software improvements
• Track customer issues and resolutions to completion
• Maintain detailed documentation of client service requests, assets and inventory
• Document maintenance for all computer systems and end user environment
• Staging and building of equipment for client projects
• Travel locally daily to client sites primarily in Central PA but can go beyond
• Document your time as we are a billing service company
• Work 45 hours / week and maintain a minimum of 75% billable utilization

Qualifications:

• Previous experience in help desk, consulting, or other IT related fields
• Strong Microsoft 365 skills
• Ability to travel 50% of the time with a focus on Cumberland and Franklin Counties.
• Ability to build rapport with clients and manage the client relationship
• Ability to prioritize and multitask across client base
• Positive and professional demeanor including business casual dress
• Excellent written and verbal communication skills
• A+ Certifications preferred

Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO’s, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently.

Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO’s, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently.

Job Description

Express Employment Professionals has partnered with a trusted Managed IT Services provider located in Cedar Park, TX. While their facility is based locally, they provide remote IT services to small and medium-sized businesses across the United States. Team members must work onsite at the Cedar Park office, delivering helpdesk support and technical expertise to clients nationwide.

As a Help Desk Support Level I professional, you will serve as the first point of contact for clients, assisting them with troubleshooting, technical support, and helpdesk requests. This is an entry-level IT support role ideal for someone technically minded with strong problem-solving skills and a passion for customer service. You will interact with business professionals who may not have technical expertise, translating complex technical concepts into clear, easy-to-understand solutions.

Schedule: Monday – Friday, 8:00 am to 5:00 pm

Pay Range: $50,000 - $55,000 annually

Responsibilities

• Provide remote IT support from the Cedar Park office to small and medium-sized business clients across the U.S.
• Respond to helpdesk tickets, diagnose issues, and resolve them in a timely manner.
• Communicate effectively with non-technical users to explain solutions and ensure customer satisfaction.
• Support hardware, software, network, and systems-related issues.
• Escalate complex issues to Level 2 or senior support when necessary while maintaining ownership of client communication.
• Maintain accurate documentation of client interactions, troubleshooting steps, and resolutions.
• Contribute to a team culture of proactive problem-solving and outstanding customer service.

Qualifications

• Bachelor’s degree in Mathematics, Physics, or Computer Science .
• • If the degree is in Computer Science, a minor in Mathematics or Physics is required .
• Strong technical aptitude and ability to quickly learn new systems and applications.
• Previous experience in a helpdesk, technical support, or customer service role is a plus.
• Excellent interpersonal and communication skills with the ability to simplify complex technical concepts.
• Detail-oriented with strong organizational and problem-solving skills.
• Team player with a customer-first attitude.

Multiple ways to Apply!

At Express, we value your time. We want to simplify the process and speed up the results. To apply, feel free to:

• Call our office and ask to speak with a Recruiter at about this position
• Apply to this position by submitting your resume or emailing it to
• Or apply on our website at expresspros.com and select the Round Rock office.

At Express, we ignite opportunity by giving you choices. We have a variety of career opportunities from over 100 employers in the Williamson County area and we will help you to find the perfect one as quickly as possible. We welcome anyone who seeks to build or continue their career. If you take the time to go the extra mile, try your best in all situations, and believe honesty is the best policy – Call Express today to see how we can help you achieve your career goals!

Express Employment Professionals of Round Rock has helped job seekers in Round Rock and Williamson County since 2003. Call or come see us today to see how we can help you!

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

Job Description

Deister Electronics USA, Inc. is a global leader in secure automation solutions, providing innovative RFID and security technologies to customers across industries. We are seeking a motivated and customer-focused Technical Support Specialist to provide first-line technical assistance to our clients and partners. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.

Key Responsibilities:

• Provide technical support via phone, E-Mail, and remote tools for Deister’s hardware and software products
• Diagnose and resolve technical issues related to RFID systems, access control, and software platforms
• Assist customers with product setup, configuration, and troubleshooting
• Document support cases, solutions, and customer interactions in the CRM system
• Collaborate with engineering and product teams to escalate and resolve complex issues
• Support field technicians and partners during installations and maintenance
• Conduct product testing and provide feedback to improve quality and usability
• Participate in training sessions and stay current on product updates and technologies
• Support Regional Sales Managers as the technical expert during sales calls and provide product demonstrations
• Diagnose and repair returned merchandise authorizations (RMAs) in a timely and accurate manner
• Prepare, configure, and test all technical equipment and demo units for trade shows, ensuring full functionality and readiness for on-site deployment

Qualifications

• Associate or Bachelor’s degree in Information Technology, Electronics, or a related field
• 2+ years of experience in technical support or a customer-facing IT role
• Strong troubleshooting skills with hardware, software, and networking
• Familiarity with Windows OS, networking protocols, and remote support tools
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple support cases
• Proficiency in using hand tools, power tools, and a voltmeter
• Experience with access control or RFID systems is a plus

Technical Skills – Desired but Not Required

• Security system installation experience (Access Control, CCTV, IDS, etc.)
• Experience working with PACS software (e.g., CCURE, Lenel, Genetec, Gallagher Security)
• Understanding of reader communication protocols (RS485, Wiegand, OSDP)
• Working knowledge of SQL database management
• Hand soldering skills
• 3D CAD design and 3D printing experience

Travel Requirements

• This role may require occasional travel to customer sites and tradeshows
• Ability to travel both domestically and internationally as needed

About Us

Deister Electronics USA is the North American subsidiary of a worldwide, fast growing, leading edge technology manufacturer of secure automation solutions – for over 40 years. Based upon a core competency in RFID, the company’s electronic product lines span applications in physical access control; key & asset management; automated vehicle identification (AVI); textile management systems and guard & maintenance tour management systems

About Us

Deister Electronics USA is the North American subsidiary of a worldwide, fast growing, leading edge technology manufacturer of secure automation solutions – for over 40 years. Based upon a core competency in RFID, the company’s electronic product lines span applications in physical access control; key & asset management; automated vehicle identification (AVI); textile management systems and guard & maintenance tour management systems

Job Description

Company:  Davey Resource Group, Inc.  
Locations:  Fairmont, WV  
Additional Locations:  Fairmont WV 
Work Site:  On Site   
Req ID:    

Position Overview

Vegetation Management (VM) Technical Production Support Specialist
Schedule: 40 hours Monday – Friday
Locations:  Reading, PA; Greensburg, PA; Fairmont, WV
Duration: ~6 months with potential for extension or long-term

Vegetation Management Technology Production Support to assist with all aspects of day to day usage of our
Vegetation Management work management software known as VMS (Vegetation Management Solution) on iOS
mobile devices by ~ 2000 end users consisting of internal staff and external contractors who perform
operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey,
Maryland, and West Virgina.

Job Duties

Provide high level of exceptional customer support of end users
o Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment
and Accessories for iOS mobile devices
o Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices
o General support, troubleshooting and assistance for iOS mobile devices
o VPN functionality
o Bluetooth functionality
o Ensuring compliance with client Cyber Security user & device requirements
o Active Directory user provisioning
o License provisioning
o Multifactor Authentication Support
o Create, respond, and resolve tickets respresenting VMS Support Desk
o Investigate and resolve data issues within the VMS software to support tickets (~80-90% of
duties)

o Provide administrative assistance in handling data for VMS in database (~80-90% of duties)
o Share screen with end users to resolve support tickets
o Identify enhancements and defects for VMS software enter into database (Quality Center or
equivalent)
o Escalate tickets to appropriate department/vendor for resolution
o Assist users with log on activation, MicroSoft Office 365 Apps, PowerBI usage
o Share results of daily application support in the form of lessons learned and global
communications as identified
o Computer Use Agreement adherance
o Software or hardware upgrades
o Work with staff and management to address any user non-compliance issues
o Provide IT Solutions information users and iOS mobile devices
o Assist with onboarding, offboarding and

Job Description

Description

ISG is delighted to welcome a dynamic and enthusiastic Support Specialist to our Raleigh office. As a Support Specialist, you will become an integral part of ISG as an Employee Owner, collaborating closely with your fellow employee owners to achieve excellence. 

ISG's Support Specialists are the heart of their home offices. Yours is an anchor to Downtown Raleigh’s growth.  ISG, formerly JDavis, has led the way in our Downtown, having a presence formerly JDavis, has led the way in our Downtown, having a presence here before it was “cool”!  We are in a very visible location for all visitors to Downtown, and our office really has become a gateway.  It is connected to the heart of Downtown, Fayetteville Street, through an internal stair, and plaza space that we share with the residents of 511 Faye and customers of our friends, Haymaker and Sir Walter.  You will find many ISGers enjoying a libation with their clients and friends right outside our doors.

• Create a welcoming and engaging environment for clients, industry partners and employee owners by being present
• Be the face of ISG during business hours, or as required to support our customers, partners and employee-owners
• Act as point of contact for the landlord in providing important information related to the well-being of our employee owners, and use of common meeting spaces
• Endeavor to maintain common spaces & studios in a clean, orderly, professional and welcoming state and encouraging employee owners to be vigilant in participating in this effort
• Support the office environment by greeting visitors and keeping general supplies well-stocked and organized
• Collaborate with a diverse team to ensure administrative tasks are handled confidentially and efficiently
• Play a key role in organizing and facilitating meetings and events, including coordinating food and refreshments, and arranging for, reserving and preparing conference spaces
• Help with overseeing and maintaining fleet vehicles, as needed
• Take charge of printing and binding high quality graphics, reports, proposals, and other deliverables
• Manage parking access for employee owners and visitors to the office
• Contribute to local Accounts Payable and Accounts Receivable tasks, as needed
• Provide excellent customer service by assisting with ISG’s central phone service
• Embrace a variety of other exciting duties as assigned or instructed

• Experience within architecture, engineering, construction, or government permitting is preferred, not required
• Fantastic phone etiquette and customer service skills
• Organized and eager to be a part of and support a team
• Willingness to take direction and follow through with the completion of an assigned task
• Proficient in Microsoft Office, specifically Outlook, Word, and Excel
• Positive attitude with a willingness to be adaptable
• Certification as a Notary is a plus

We’ve listed a compensation range that reflects our expectations for this role, including both direct and indirect components.  We understand that your experience and value may fall outside of this range. If you feel you're a strong fit but your compensation needs differ, we’re open to a conversation—let’s talk.

• Medical, dental, and vision
• Paid time off, pro-rated amount available on your start date
• Paid holidays and paid volunteer time
• Paid parental leave
• Bi-annual profit sharing
• Employee Ownership Stock Plan (ESOP)
• Traditional + Roth 401K retirement plan
• Life insurance
• HSA and FSA options
• Bereavement leave
• Supplemental voluntary benefits
• Short term and long-term disability
• Parking reimbursement, varies on office location
• Cell phone plan reimbursement
• Mileage reimbursement for ISG-approved travel

Job Description

Position Title: Support Specialist
Pay Rate: $16.00 per hour
Location: Nashville, TN (Fully onsite)
Schedule: M-F 8am to 5pm

The Support Specialist provides essential administrative support to the Dispute Resolution Department. This position is responsible for obtaining, organizing, and transferring supporting documentation to assist in legal actions for both internal and external clients. The Support Specialist will work closely with leadership to prioritize work efficiently and effectively.

• Provide support to the Dispute Resolution Department by pulling specific documents for client dispute issues.

• Collaborate with management to obtain additional information from