9 Hotel Operations jobs in the United States

Job Description

Key Responsibilities:

• Supervise and coordinate day-to-day hotel operations across all departments

• Ensure high levels of guest satisfaction through excellent service delivery and swift issue resolution

• Monitor and manage budgets, cost controls, and financial performance

• Implement and enforce hotel policies, procedures, and brand standards

• Lead, train, and motivate department heads and staff to ensure operational excellence

• Conduct regular inspections of guest rooms, public areas, and back-of-house for cleanliness and maintenance standards

• Manage staffing levels and scheduling to meet operational needs

• Oversee vendor contracts and supplier relationships

• Ensure compliance with health, safety, and licensing regulations

• Analyze guest feedback and operational data to identify opportunities for improvement

The Hotel Operations Manager is responsible for the smooth and efficient daily operations of the hotel, ensuring a positive guest experience and maintaining high standards of service, cleanliness, and safety. This role involves managing staff, overseeing various departments (e.g., front desk, housekeeping, food & beverage), and ensuring compliance with hotel policies and procedures. 

Job Type: Full-time and Park-time

Starting Salary at $40,000 TO $50,000

Job Description

Job Summary:

The Assistant Operations Manager will assist the Operations Manager in overseeing and organizing day-to-day operations at The Laurel Hotel & Spa, with an emphasis on Food and Beverage service at Walt's on The Roof and The Library. This role strives to deliver world-class education & service, food & beverage offerings, and to maximize profits and guest satisfaction.

Supervisory Responsibilities:

• Train and develop all team members on the execution of Forbes 5 Star standards as well as proper menu and service knowledge.
• Keeping constant communication with the General Manager, Operations Manager and all team members who directly report to you.
• Ensure that the team maintains a positive attitude and complies with all grooming standards daily.

Duties & Responsibilities:

• Understands and maintains a complete knowledge of all menus, all ingredients, and all techniques involved in creating menus for Walt's on The Roof, the pool bar, and The Library.

• Develop seasonal and innovative beverage menus that prominently feature herbs from the rooftop garden.
• Train, develop all team members on proper menu and service knowledge.

• Works closely with the Event and Experience Manager and Operations Manager to oversee activations and events at Walt's on The Roof along with client booked events.
• Support scheduling for all rooftop pool service and Walt's on The Roof service.
• Partner with Talent, Learning & Culture on recruiting, training, professional development, and discipline of FOH team.
• Establishes and maintains effective professional relationships with guests to ensure satisfaction and repeat business.
• Assuming the duties and responsibilities of the Manager on Duty when assigned.
• Adhere to AAA 5 Diamond and Forbes 5 Star standards.
• Teach and maintain all IHP policies and standards for excellence.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to program and troubleshoot Hotel PMS, restaurant POS and other computer systems.
• Knowledge of basic mathematical calculations to calculate food and/or beverage costing and menu pricing.
• Ability to navigate point of sales systems and property management systems with ease.
• Proficient in Microsoft Office Suite or similar software.

Education & Experience:

• Bachelor's degree in hospitality or other related field is preferred.
• 2 or more years of experience in the hospitality industry with at least 6 months having been in a supervisory role.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 35 pounds at times.
• Must be able to work on your feet for at least 10 hours

• Fast paced movements are required to go from one part of the rooftop/hotel to another for food and/or beverage delivery

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Delta Hotel in Columbia, SC.

Job Purpose:

Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of the above areas in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset.
• Promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his/her absence.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
• Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
• Must have excellent literacy skills necessary for reports, policies and procedures.
• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending

Job Description

Company Overview │ Close Up is a nonprofit, nonpartisan, civic education organization that aims to inform, inspire, and empower young people to become active participants in our democracy. We believe a strong democracy requires engagement by all citizens. Therefore, we seek to reach youth from all communities and all backgrounds, regardless of race, religion, gender, socioeconomic level, or academic standing. Since 1971, we have partnered with schools nationwide to serve more than one million students and educators through experiential programs in our nation’s capital and in local communities, professional development for educators, and curriculum and resource design.

Position Overview | Close Up works with approximately 20,000 students and teachers annually, and each of these participants requires transportation, meals, hotel accommodations, and more depending on the type of program they attend. The senior manager of program services, hotel operations, is responsible for securing and overseeing all necessary accommodations for Close Up programming within the hotel, including sleeping rooms, meeting space, meals, and audio-visual setups. In addition to securing all necessary hotel needs, this individual participates in interdepartmental advisory meetings to communicate program progress, addresses hotel budget concerns, and works to improve the customer experience. The position requires frequent in-town travel, some out-of-town travel, and accessibility outside of regular work hours to include nights and weekends.

General Duties and Responsibilities

• Contract hotel sleeping room and meeting room space for approximately 20,000 participants each year, primarily in Washington, D.C., but also in locations such as Philadelphia, New York City, Tallahassee, and Austin.
• Update contracts based on projected enrollment, changes in meeting space needs, and requests from both customers and vendors.
• Act as the point person for Close Up functions during the program year.
• Work with the vice president of program operations on ways to remain cost-effective on hotel expenditures while maintaining an exceptional customer experience.

Detailed Duties and Responsibilities

• Contract hotel room blocks and meeting space, and manage contracts to ensure compliance.
• Monitor enrollment estimates and revise agreements as necessary to ensure proper space is blocked and to avoid financial penalties.
• Advise the vice president of program operations on program updates, vendor concerns, and fiduciary matters pertaining to hotel operations.
• Approve purchase orders and banquet event orders for the procurement of meals and meeting space, and monitor the hotel operations budget and adjust counts to keep costs within budget.
• Communicate spatial requirements to hotel event managers and relay assigned hotel space to internal staff for workshop planning and night monitor staffing.
• Design menus and recommend service offering improvements to enhance customer experience and control costs.
• Build and maintain relationships with hospitality vendors.
• Conduct site inspections for the sourcing and vetting of new properties.
• Coordinate pre-conference planning as well as post-conference evaluations.
• Serve as weekend manager on duty 3-4 times per program season.

Qualifications

• A minimum of a four-year degree from a college or university and three years of related work experience or training is required.
• Working knowledge of the hospitality or travel industry is strongly preferred.
• Experience with event planning, hotel contracting, and managing group events/functions is a plus.
• Weekend and off-hour availability, outstanding communication skills, and a proven commitment to customer service are essential.

Compensation and Benefits | In addition to meaningful and rewarding work, Close Up provides a comprehensive benefits package which includes two robust medical insurance plans, dental insurance (over 90 percent of premiums are company-paid), and vision coverage. Close Up pays 100 percent of the premiums for life/AD&D insurance and short- and long-term disability insurance, and offers flexible spending and dependent care accounts, a 403(b) retirement savings program, paid vacation/sick days/holidays, paid parental leave, a Metro subsidy or free garage parking, free gym access, and a positive work environment.

To apply, upload a cover letter describing why this position is the right fit for your skills and experience, along with your resume.

No phone calls or recruiters, please.

The Close Up Foundation is an Equal Opportunity Employer.

Job Description

Job Summary:

We are looking for an experienced Director of Hotel Operations to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s preferred.
• Minimum of 10 years of progressive hotel operations experience, with at least 5 years in a senior leadership role within a luxury hotel or resort.
• Proven ability to lead diverse operational teams and manage large-scale hotel functions with a focus on guest satisfaction.
• Strong financial acumen, budget management, and revenue optimization experience.
• Exceptional interpersonal, leadership, and communication skills.
• Proficient in hotel property management systems (e.g., Opera).
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness

Responsibilities

The Director of Hotel Operations is a strategic and hands-on leader responsible for overseeing the daily operations of key hotel departments including Housekeeping, Front Desk, Revenue Management, Transportation Services, and Pool Operations. This role ensures the highest standards of guest satisfaction, operational efficiency, and profitability are met across all touchpoints, while upholding the service excellence expected of a luxury property.

• This position requires a seasoned hospitality professional with a minimum of 10 years of progressive experience in luxury hotel operations, proven leadership, and a passion for delivering exceptional guest experiences.
• Direct and coordinate the activities of Housekeeping, Front Office, Pool, Transportation, and Revenue.
• Ensure seamless interdepartmental collaboration to deliver a consistent and elevated guest experience.
• Maintain a visible presence across the property to engage with guests and employees, promptly addressing any issues.
• Uphold the highest standards of luxury service and cleanliness throughout the property.
• Monitor guest feedback and implement improvement strategies to enhance satisfaction and loyalty.
• Ensure consistent delivery of standards, operating procedures, and service protocols.
• Work closely with the finance department to develop and achieve annual budgets, forecasts, and performance metrics.
• Monitor labor costs, supply usage, and departmental expenses to ensure profitability.
• Identify revenue opportunities and operational efficiencies to drive top-line growth and margin improvement.
• Recruit, train, mentor, and evaluate department heads and staff, promoting a culture of accountability, respect, and excellence.
• Implement training and succession plans to ensure staff readiness and retention.
• Foster a collaborative, guest-focused, and results-driven work environment.
• Partner with the General Manager and senior leadership to align operational goals with the casino and resort's strategic vision.
• Oversee the implementation of initiatives that enhance operational performance, guest satisfaction, and brand positioning.
• Lead service innovation, sustainability efforts, and technology enhancements within operational departments.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description

Operations Manager – St. Thomas, U.S. Virgin Islands

We’re looking for a hands-on and dynamic Operations Manager to elevate our guest experience, lead a passionate team, and oversee all facets of hotel operations. Open to relocation candidates, housing included!

Operations Manager Benefits and Compensation:

• Competitive base salary $50,000 - $60,000

• Performance bonuses

• Health and dental insurance options

• Paid Time Off (PTO) and holidays

• Opportunity to lead property enhancements and strategic initiatives

• Employee housing included!

Operations Manager Requirements & Qualifications:

• 5+ years of hotel or hospitality operations leadership experience

• Strong background managing front desk, housekeeping, and maintenance teams

• Proven ability to implement SOPs, drive RevPAR growth, and control operational costs

• Direct experience overseeing property maintenance including A/C, plumbing, electrical, and light construction

• Able to lead daily team briefings, conduct inspections, respond to guest feedback, and ensure seamless interdepartmental collaboration

Operations Manager Preferred Background & Skills:

• Experience with limited-service or independent hotels is a plus

• Familiarity with hotel software systems and financial reporting tools

• Experience with hotels near an airport preferred

Job Description

Operations Manager – St. Thomas, U.S. Virgin Islands

We’re looking for a hands-on and dynamic Operations Manager to elevate our guest experience, lead a passionate team, and oversee all facets of hotel operations. Open to relocation candidates, housing included!

Operations Manager Benefits and Compensation:

• Competitive base salary $50,000 - $60,000

• Performance bonuses

• Health and dental insurance options

• Paid Time Off (PTO) and holidays

• Opportunity to lead property enhancements and strategic initiatives

• Employee housing included!

Operations Manager Requirements & Qualifications:

• 5+ years of hotel or hospitality operations leadership experience

• Strong background managing front desk, housekeeping, and maintenance teams

• Proven ability to implement SOPs, drive RevPAR growth, and control operational costs

• Direct experience overseeing property maintenance including A/C, plumbing, electrical, and light construction

• Able to lead daily team briefings, conduct inspections, respond to guest feedback, and ensure seamless interdepartmental collaboration

Operations Manager Preferred Background & Skills:

• Experience with limited-service or independent hotels is a plus

• Familiarity with hotel software systems and financial reporting tools

• Experience with hotels near an airport preferred

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Controller is responsible for providing consistent leadership in the financial area of the hotel by supplying management with guidance and training. He/she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets.

•  Maintain a warm and friendly demeanor at all times.
•  Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
•  Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
•  Must be able to multitask and prioritize departmental functions to meet deadlines.
•  Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
•  Attend all hotel required meetings and trainings.
•  Participate in M.O.D. coverage as required.
•  Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
•  Maintain high standards of personal appearance and grooming, which include wearing nametags.
•  Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations.
•  Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
•  Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
•  Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
•  Must be able to maintain confidentiality of information.
•  Perform other duties as requested by management.
•  Effectively manage and communicate cash flow related issues. This includes the accurate and timely preparation of cash flow statements, management of receivables, payables, cash balances, control mechanisms and timely deposits of all funds.
•  Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Highgate Hotels’s established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management.
•  Monitor the capital planning process by assisting management with the calculation of return on capital improvements, gathering support and monitoring the bid process, and ensuring proper upkeep of the property by evaluating scope of work and specifications.
•  Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items.
•  Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
•  Ensure that all balance sheet accounts, including