5,943 Product Support jobs in the United States

Job Description

Wood's CRW Corp., an award-winning dealer for Volvo Construction Equipment, is growing!  We’re a locally owned, second-generation construction equipment distributor with branches throughout the northeast.

We are seeking a Product Support Representative (PSR) to provide machine uptime support for our earthmoving customers in the Vermont market. PSRs provide Uptime Support to keep our customers running by providing service solutions, OEM and aftermarket parts, and attachments to operate more efficiently. Bring your heavy equipment experience to our high performing team! At CRW we invest in the 4T’s (Talent, Tools, Training and Technology) to be the best solutions provider in our industry. These four pillars provide the foundation for our future growth.

Wood’s CRW Corp. offers a safe, enjoyable work environment with competitive compensation and benefits. Benefits include medical insurance upon hire, vacation, sick time, short-term disability insurance, paid holidays, and a 401(k) plan with profit sharing. Applicants offered a position with CRW are required to submit to a job-related pre-employment physical examination and a background check.

Responsibilities & Requirements Include:

• Develop a sales strategy to achieve revenue goals for parts, service and attachment sales.
• Act as a conduit between our customers and the parts and service departments.
• Develop relationships with key decision makers including fleet and maintenance managers, operations managers and company ownership.
• Perform inspections on customer equipment to identify issues before downtime occurs and create parts and service sales opportunities.
• Continuously grow technical product knowledge and methods.
• Report on sales activity through CRM. 
• Support the parts counter when not in the field.
• Assist with collections when necessary.
• Work both independently and in a collaborative team environment.
• Possess excellent written and verbal communication skills.
• Maintain a professional appearance and provide a positive company image.
• Possess a valid driver's license.

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Job Description

Product Support Specialist – Arlington Heights, IL
$70,000 - $78,000/Annually + Benefits (Health, Dental, Vision) + PTO + Hybrid Schedule + 401K Match

We are a leading manufacturer of industrial safety equipment, providing essential solutions for manufacturing, warehousing, and construction environments across North America. With over 40 years of industry experience, our reputation is built on innovation, product reliability, and exceptional service.

We are currently seeking a Product Support Specialist to join our team. In this role, you will serve as a key point of contact between our company and customers, offering both administrative and technical support throughout the order and product lifecycle.

The role requires someone with a strong background in customer service within a manufacturing environment, combined with hands-on experience, troubleshooting product-related issues. Success in this role depends on the ability to manage technical support inquiries while delivering seamless, professional customer experience.

Responsibilities:

Customer Communication & Support

• Respond promptly and professionally to customer inquiries via phone and email.
• Serve as the primary point of contact for product-related questions and post-sale support.
• Build and maintain strong relationships with customers through consistent and helpful communication.

Technical Troubleshooting

• Provide first-level support for product functionality issues, usage questions, and general troubleshooting.
• Walk customers through troubleshooting steps and escalate more complex issues as needed.
• Assist with the creation and maintenance of technical support documentation and internal FAQs.

Order Management

• Manage customer orders from entry through to delivery and invoicing.
• Ensure accuracy in pricing, lead times, and customer-provided forecasts.
• Monitor and maintain visibility on inventory and finished goods availability.

Internal Coordination

• Collaborate with internal departments including production, warehouse, and engineering to resolve product or order-related concerns.
• Communicate material needs, production timelines, and shipping updates both internally and externally.
• Generate and manage reports related to customer-owned materials and product performance.

Qualifications:

• 4+ years of customer service experience in a manufacturing environment (required).
• Hands-on technical troubleshooting experience with a product (required).
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is a plus.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced setting.

Job Description

Becoming a successful leader is not only creating the conditions under which your team members are empowered to solve problems themselves, but also to know when they should do so. At Butler Machinery, our Product Support Managers do just that. We are looking for a Product Support Manager who can improve our metrics and identify areas of potential growth, all while making sure best safety practices are being followed. The Product Support Manager travels in their territory more than 50% of their time to build relationships and provide support on site.

Rapid City, SD Region: Oversees all Rapid City, Pierre, Chadron, and Kearney Parts and Service activities as well as provides some oversight to these functional areas in all of BMC stores.

This position is posted externally only.

Responsibilities:

• Assist Aftermarket Sales related to services growth offered by manufacturers.
• Provides input on used machine repairs.
• Review customer surveys and follow up with stores and departments to resolve poor ratings.
• Review financial statements and provides input in areas of concern.
• Provide recommendations to Operations, Store Managers, and Parts/Service Managers for improvements needed in efficiencies.
• Assists in making Goodwill decisions.
• Reviews Work in Progress, cash sales and collections.
• Assists with employee disputes or problems.
• Assists with Performance and Classification Reviews with Parts Manager, Service Managers and Service Support staff.
• Monitors all areas of safety and ensures compliance with MSHA, OSHA, BMC policies, etc.
• Monitors Parts and Service operations by using KPIs and other performance related reports.
• Monitor facility condition and compliance with contamination control guidelines.
• Assists in training Parts and Service Managers.
• Work with Caterpillar representatives on Dealer Excellence programs to grow our product support.
• Work with manufacturers on product quality issues.
• Assists in failure analysis decisions.
• Assist in parts inventory decisions.
• Assists with or advises in hiring and in terminations.
• Promotes and helps quote CSA’s.
• Provides input on Product Support promotions and advertising.

• Assists in conducting informational meetings with all company Parts and Service Managers.
• Participates in special projects as asked and as qualified.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• Technical or Business Degree or related experience in industry required
• Previous Parts and Service experience is required.
• Must have good leadership skills.
• Willingness and ability to travel (greater than 50%) to Butler location visits.
• Previous experience with department financials.
• Solid understanding of Warranty and Goodwill process.
• Excellent communication skills.
• Individual who is energetic and self-motivated.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Computer experience is essential with experience in Microsoft Office needed.
• Ability to work additional hours in the evening and weekends if needed.
• Must have and maintain a clean driving record.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
• Flexible Benefit Plans
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

EOE/Vet/Disability
#LI-Onsite

Job Description

Becoming a successful leader is not only creating the conditions under which your team members are empowered to solve problems themselves, but also to know when they should do so. At Butler Machinery, our Product Support Managers do just that. We are looking for a Product Support Manager who can improve our metrics and identify areas of potential growth, all while making sure best safety practices are being followed. The Product Support Manager travels in their territory more than 50% of their time to build relationships and provide support on site.

Rapid City, SD Region: Oversees all Rapid City, Pierre, Chadron, and Kearney Parts and Service activities as well as provides some oversight to these functional areas in all of BMC stores.

This position is posted externally only.

Responsibilities:

• Assist Aftermarket Sales related to services growth offered by manufacturers.
• Provides input on used machine repairs.
• Review customer surveys and follow up with stores and departments to resolve poor ratings.
• Review financial statements and provides input in areas of concern.
• Provide recommendations to Operations, Store Managers, and Parts/Service Managers for improvements needed in efficiencies.
• Assists in making Goodwill decisions.
• Reviews Work in Progress, cash sales and collections.
• Assists with employee disputes or problems.
• Assists with Performance and Classification Reviews with Parts Manager, Service Managers and Service Support staff.
• Monitors all areas of safety and ensures compliance with MSHA, OSHA, BMC policies, etc.
• Monitors Parts and Service operations by using KPIs and other performance related reports.
• Monitor facility condition and compliance with contamination control guidelines.
• Assists in training Parts and Service Managers.
• Work with Caterpillar representatives on Dealer Excellence programs to grow our product support.
• Work with manufacturers on product quality issues.
• Assists in failure analysis decisions.
• Assist in parts inventory decisions.
• Assists with or advises in hiring and in terminations.
• Promotes and helps quote CSA’s.
• Provides input on Product Support promotions and advertising.

• Assists in conducting informational meetings with all company Parts and Service Managers.
• Participates in special projects as asked and as qualified.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• Technical or Business Degree or related experience in industry required
• Previous Parts and Service experience is required.
• Must have good leadership skills.
• Willingness and ability to travel (greater than 50%) to Butler location visits.
• Previous experience with department financials.
• Solid understanding of Warranty and Goodwill process.
• Excellent communication skills.
• Individual who is energetic and self-motivated.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Computer experience is essential with experience in Microsoft Office needed.
• Ability to work additional hours in the evening and weekends if needed.
• Must have and maintain a clean driving record.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
• Flexible Benefit Plans
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

EOE/Vet/Disability
#LI-Onsite

Job Description

Description

Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globe
 
We provide innovative solutions across eDiscovery, information governance, forensic and electronic investigations for more than 2,000 customers in over 75 countries. Our customers include top financial institutions, corporations and government departments, all tier-one advisory firms; and litigation support vendors.

What you will be doing:

 As a SaaS Technical Product Support Specialist, you will be responsible for providing technical support to customers who use Nuix software. You will work closely with our product development team to identify and resolve technical issues, as well as communicate with customers to ensure they have a positive experience using our product. 

Location:
This position will be based in our Herndon office.  The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Herndon office for the remaining days of the week.  

• Provide technical support to customers via email, phone, and chat
• Investigate and resolve technical issues related to our Nuix products
• Collaborate with the product engineering teams to identify, troubleshoot, and resolve complex technical issues
• Document technical issues and resolutions in a knowledge base to improve efficiency and effectiveness of future support
• Provide technical support for the sales process
• Assist customers with eDiscovery and investigative activities
• Continuously improve product support processes and procedures
• Communicate with customers to gather feedback, understand their needs, and provide product recommendations

• Bachelor's degree in computer science, engineering, or related field
• 2+ years of experience in a technical support role for a SaaS product
• Strong knowledge of web technologies, such as HTML, CSS, and JavaScript
• Familiarity with cloud computing concepts and technologies, such as AWS, Azure, or Google Cloud Platform
• Experience working with RESTful APIs and command-line tools
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• ITIL v4 certified and practicing
•  Experience in ServiceNow

Desirable:

• Experience in Software Delivery lifecycle

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to  if you need any accommodations throughout the interview process. 

Nuix is an equal opportunities employer.  Don’t let imposter syndrome hold you back!  We welcome all applications and are a flexible employer.   

ABOUT US:  
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page. 

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values. 

Nuix Vision  

Finding Truth in a Digital World. 

Nuix Mission Statement  

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence. 

Nuix Values  

·        TAKE OWNERSHIP

·        RESILIENT

·        UNAFRAID

·        TEAM NUIX

·        HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to. 

Job Description

Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity.

Our mission: Deliver global omniscience.

To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet’s most pressing needs. We’re helping to create a brand-new industry that has never meaningfully existed before.

Umbra is seeking an organized and proactive Product Support Specialist to join our Remote Sensing business unit. This role is essential to the smooth and effective operation of the Product team, with responsibilities including managing product support workflows, triaging technical issues, maintaining documentation, and enhancing the overall product experience for internal stakeholders and customers.

You’ll collaborate closely with Product team members, Business Development, Engineering, Operations, and Customers to continuously improve internal product processes and deliver an exceptional product experience. This position plays a critical role in scaling the product team’s impact, enabling faster issue resolution, stronger cross-functional collaboration, and more efficient product delivery, helping Umbra deliver high-value, high-quality remote sensing products to a global customer base.

Our aim is to hire this position to work in Umbra's Santa Barbara, CA or Arlington, VA office.

• Act as the first line of response for inbound product support requests.
• Triage and track issues, escalate to Engineering, Operations, or Product as needed, and ensure timely resolution and communication.
• Maintain and update product documentation, FAQs, and internal knowledge bases.
• Help track recurring bugs or customer pain points and surface insights to the product team.
• Assist with internal operations and engineering including product feature requirements definition, product backlog hygiene, product development progress reporting, and product development blocker removal.
• Support new product feature launches with checklist coordination, internal comms, and documentation updates.
• Assist Product Team with customer training preparation and documentation.
• Continuously identify ways to improve the efficiency and visibility of the product support process.

Requirements

• One or more years of experience in a customer-facing support or product operations role, ideally in a geospatial, aerospace, or tech company.
• Proficiency with support platforms and CRM tools (e.g., HubSpot, Jira, Confluence).
• Strong organizational skills with attention to detail and follow-through.
• Excellent written and verbal communication skills, especially in technical or semi-technical contexts.
• Comfortable collaborating across multiple teams (Engineering, Operations, Product, Business Development and Customers).

• Familiarity with geospatial and satellite imagery workflows.
• Experience with synthetic aperture radar (SAR) or other remote sensing technologies.
• Basic experience working with APIs and understanding data delivery pipelines.
• Experience supporting government or commercial clients in a technical product environment.

Benefits

• Flexible Time Off, Sick, Family & Medical Leave
• Medical, Dental, Vision, Life, LTD, STD (employer funded)
• Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
• 401k with 3% non-elective company contribution
• Stock Options
• Free Parking
• Free lunch daily in office

Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment Eligibility Verification

In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.

ITAR/EAR Requirements

This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable.

Pay Transparency
This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role’s function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.

Compensation Range

The Compensation Range for this role is $65,000 - $80,000 DOE.

Job Description

We are looking for a skilled Product Support Engineer to join our team in Anaheim, California. In this role, you will provide advanced technical support for hardware and software, ensuring seamless device connectivity and customer satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, document solutions, and enhance the overall support process.

Responsibilities:
• Deliver technical support to customers through a ticketing system, addressing inquiries and resolving issues.
• Serve as the escalation point for complex hardware and software challenges, ensuring timely resolutions.
• Diagnose and resolve software issues related to device connectivity, mobile applications, firmware, and cloud services.
• Work closely with R& D and QA teams to identify root causes and implement effective solutions.
• Analyze logs, API responses, and perform basic database queries to investigate and address technical problems.
• Create and maintain internal knowledge base articles to document frequently encountered issues and solutions.
• Provide technical training and guidance to customer service teams to improve their support capabilities.
• Track and drive key performance metrics aligned with departmental and company objectives.
• Communicate with customers professionally and promptly to ensure a high level of satisfaction.• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 2 years of experience in technical support or software troubleshooting.
• Hands-on experience with hardware, including smart home appliances or IoT systems, is preferred.
• Proficiency in working with APIs, mobile applications (iOS/Android), and cloud platforms.
• Basic scripting or debugging skills using tools like Python, Postman, or Wireshark.
• Strong analytical and problem-solving abilities with excellent communication skills.
• Familiarity with Quality Assurance processes is a plus.
• Ability to collaborate effectively with global, cross-functional teams.

Job Description

Position Overview:
This role involves creating detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. Specifiers work closely with Furniture Dealers and Sales Representatives to understand project requirements and provide technical support throughout the process.

Key Responsibilities:

Develop accurate 2D and 3D drawings for furniture layouts across a range of project scopes.

Handle design revisions and updates as projects evolve.

Specify products across multiple lines, with a strong grasp of product codes and applications.

Collaborate with team members to offer design solutions, value engineering, and overall layout recommendations.

Qualifications:

Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience.

Proficiency in AutoCAD and 2020 CAP & Worksheet; CET Configura experience preferred.

Deep knowledge of furniture systems, finishes, materials, and specifications.

Strong product knowledge and ability to stay current with new and existing lines.

Clear communicator with the ability to present design ideas effectively.

Organized, detail-oriented, and capable of managing multiple projects at once.

Self-starter with a proven ability to meet deadlines and solve problems independently.

Familiarity with furniture specifications in corporate, healthcare, and education environments.

Comfortable reading technical documents and interpreting various forms of instructions (written, oral, diagram, or schedule-based).

Strong math and analytical skills.SBA 7(a) Loan, Loans - Commercial, Computer Literacy, Loan Origination, Documentation

Job Description

ATR International is seeking a Product Support Representative for a major client in San Jose, CA!

Details: Provide support via inbound and outbound phone calls, e-mail, and other written correspondence.  This support includes, but is not limited to, technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration, and sending replacement parts as needed.

RESPONSIBILITIES:

• Respond to customers politely and attentively and maintain a professional, helpful attitude at all times
• Ability to immediately determine customer needs and resolve or route call appropriately
• Attend 3rd party and internal training as required
• Collect and enter customer interaction data for each call into customer management database
• Responsible for making sure telephone messages, callbacks, and voicemail messages are handled within expected timeframes

The ideal candidate will possess the following qualifications:

• Must possess strong verbal and written communication skills and have a professional demeanor
• 3+ years previous Customer Service experience
• Automotive troubleshooting and hands-on repair experience/hobbyist preferred
• Bilingual in Spanish or French preferred

Location: San Jose, CA

Hourly Rate: $25.00

Benefits include:

    -MEC/ACP Medical

    -Voluntary Dental, Vision, Life, Supplemental Income

    -401k (must meet requirements)

    -sick leave as required by state/county

ATR International Inc will not sponsor applicants for the following work visas H1B and STEM OPT I-983 form.