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Job Description

Our client, a fast-paced and growing manufacturing company, is hiring an experienced Client Relations Supervisor to join their team.

Compensation range of 65,000-85,000/yr. plus a great benefit package.

Location: Broadview, IL

Hours:1st Shift Schedule Mon-Fri

Qualified candidate will have 3+ years of experience with working knowledge of production flow processes in a manufacturing or production environment.

Job Responsibilities include:

• Responsible for overseeing all the duties of a client relations representative and leading by example.
• Develop and maintain customer service policies and procedures.
• Monitor team member's performance, conduct performance reviews, and ensure the team is properly trained.
• Track service-related metrics to quantify and qualify staffing requirements and to monitor the meeting of pre-determined goals.
• Supervise employee workload by balancing and adjusting assignments to obtain effective performance.
• Process orders for key accounts and maintain effective working relationships with customers.
• Sets up and supports EDI as needed.
• Ability to analyze and anticipate customer needs.
• Support Material Manager's priorities, initiatives, and concerns.

If you have 3+ years of setting and achieving client relations goals by using ‘best practices” leadership and management principles, ensuring adherence to organizational objectives, and you are ready for a new position with a stable and growing manufacturing company with a great benefit package, this is your opportunity!

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Required Skills/Knowledge:

• Manufacturing background with working knowledge of production process flow.
• Knowledge of customer service principles and practices with minimum of 3 years of previous Customer Service experience in a manufacturing environment .
• Strong communication skills, both verbal and written. Bilingual (Spanish) preferred
• Demonstrated ability to multi-task in a high-pressure environment while being able to see the company through the eyes of the customer.
• Demonstrated proficiency with Microsoft Office i.e. Word, Excel, PowerPoint, and Outlook.

Education Level / Required Certification:

• High School Diploma or equivalent Education/ Certification -Associates Degree preferred

Benefits include:

• Health, dental, and vision insurance
• Paid time off + holiday pay
• 401(k) with company match
• Short- and long-term disability
• Life insurance
• Company-provided PPE and gear

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You can be good at a lot of things. We prefer to be great at one thing. For us, that is staffing and recruiting.

As a prospective Barton Staffing Solutions employee, we provide employment opportunities at Greater Chicago-land’s leading companies, good pay, and the opportunity to expand your knowledge and skills while keeping your career moving forward.

Excellence is our minimum standard. If this sounds like the way you work and you are ready to learn more about how we can help your career, contact us today.

You can be good at a lot of things. We prefer to be great at one thing. For us, that is staffing and recruiting.

As a prospective Barton Staffing Solutions employee, we provide employment opportunities at Greater Chicago-land’s leading companies, good pay, and the opportunity to expand your knowledge and skills while keeping your career moving forward.

Excellence is our minimum standard. If this sounds like the way you work and you are ready to learn more about how we can help your career, contact us today.

Job Description

Client Relations Supervisor - Manufacturing

Principal Manufacturing is seeking a Client Relations Supervisor to join our team in Broadview, IL. As a leader in fineblanking, conventional stamping and plastic injection molding, Principal Manufacturing sets itself above the competition.

PRIMARY FUNCTION

Sets and achieves Client Relations department goals by using 'best practices' leadership and management principles and ensuring adherence to organization objectives. Coordinates and supervises the activities of the Client Relations department by working towards the goal of total customer satisfaction and is held accountable for ensuring that customer orders, concerns, and inquiries are resolved in a timely, accurate, and cost-effective manner.

MAJOR DUTIES & RESPONSIBILITIES:

• Responsible for overseeing all the duties of a client relations representative and leading by example.
• Develop and maintain customer service policies and procedures.
• Monitor team member's performance, conduct performance reviews, and ensure the team is properly trained.
• Track service related metrics to quantify and qualify staffing requirements and to monitor the meeting of pre-determined goals.
• Supervise employee workload by balancing and adjusting assignments to obtain effective performance.
• Process orders for key accounts and maintain effective working relationships with customers.

ADDITIONAL RESPONSIBILITIES :

• Sets up and supports EDI as needed
• Ability to analyze and anticipate customer needs
• Support Material Manager's priorities, initiatives, and concerns

REQUIRED KNOWLEDGE & EXPERIENCE:

• High School Diploma or equivalent education/certification - Associates or College degree preferred
• Manufacturing background with working knowledge of the production process flow.
• Knowledge of customer service principles and practices with minimum of 2 years of previous Customer Service experience.
• Strong communication skills, both verbal and written. Bilingual (Spanish) preferred
• Demonstrated ability to multi-task in a high-pressure environment while being able to see PMC through the eyes of the customer.
• Demonstrated proficiency with Microsoft Office i.e. Word, Excel, PowerPoint, and Outlook.