6 Hotel Operations jobs in the United States

Job Description

Key Responsibilities:

• Supervise and coordinate day-to-day hotel operations across all departments

• Ensure high levels of guest satisfaction through excellent service delivery and swift issue resolution

• Monitor and manage budgets, cost controls, and financial performance

• Implement and enforce hotel policies, procedures, and brand standards

• Lead, train, and motivate department heads and staff to ensure operational excellence

• Conduct regular inspections of guest rooms, public areas, and back-of-house for cleanliness and maintenance standards

• Manage staffing levels and scheduling to meet operational needs

• Oversee vendor contracts and supplier relationships

• Ensure compliance with health, safety, and licensing regulations

• Analyze guest feedback and operational data to identify opportunities for improvement

The Hotel Operations Manager is responsible for the smooth and efficient daily operations of the hotel, ensuring a positive guest experience and maintaining high standards of service, cleanliness, and safety. This role involves managing staff, overseeing various departments (e.g., front desk, housekeeping, food & beverage), and ensuring compliance with hotel policies and procedures. 

Job Type: Full-time and Park-time

Starting Salary at $40,000 TO $50,000

Job Description

Job Summary:

The Assistant Operations Manager will assist the Operations Manager in overseeing and organizing day-to-day operations at The Laurel Hotel & Spa, with an emphasis on Food and Beverage service at Walt's on The Roof and The Library. This role strives to deliver world-class education & service, food & beverage offerings, and to maximize profits and guest satisfaction.

Supervisory Responsibilities:

• Train and develop all team members on the execution of Forbes 5 Star standards as well as proper menu and service knowledge.
• Keeping constant communication with the General Manager, Operations Manager and all team members who directly report to you.
• Ensure that the team maintains a positive attitude and complies with all grooming standards daily.

Duties & Responsibilities:

• Understands and maintains a complete knowledge of all menus, all ingredients, and all techniques involved in creating menus for Walt's on The Roof, the pool bar, and The Library.

• Develop seasonal and innovative beverage menus that prominently feature herbs from the rooftop garden.
• Train, develop all team members on proper menu and service knowledge.

• Works closely with the Event and Experience Manager and Operations Manager to oversee activations and events at Walt's on The Roof along with client booked events.
• Support scheduling for all rooftop pool service and Walt's on The Roof service.
• Partner with Talent, Learning & Culture on recruiting, training, professional development, and discipline of FOH team.
• Establishes and maintains effective professional relationships with guests to ensure satisfaction and repeat business.
• Assuming the duties and responsibilities of the Manager on Duty when assigned.
• Adhere to AAA 5 Diamond and Forbes 5 Star standards.
• Teach and maintain all IHP policies and standards for excellence.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to program and troubleshoot Hotel PMS, restaurant POS and other computer systems.
• Knowledge of basic mathematical calculations to calculate food and/or beverage costing and menu pricing.
• Ability to navigate point of sales systems and property management systems with ease.
• Proficient in Microsoft Office Suite or similar software.

Education & Experience:

• Bachelor's degree in hospitality or other related field is preferred.
• 2 or more years of experience in the hospitality industry with at least 6 months having been in a supervisory role.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 35 pounds at times.
• Must be able to work on your feet for at least 10 hours

• Fast paced movements are required to go from one part of the rooftop/hotel to another for food and/or beverage delivery

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Delta Hotel in Columbia, SC.

Job Purpose:

Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of the above areas in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset.
• Promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his/her absence.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
• Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
• Must have excellent literacy skills necessary for reports, policies and procedures.
• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending

Job Description

Operations Manager – St. Thomas, U.S. Virgin Islands

We’re looking for a hands-on and dynamic Operations Manager to elevate our guest experience, lead a passionate team, and oversee all facets of hotel operations. Open to relocation candidates, housing included!

Operations Manager Benefits and Compensation:

• Competitive base salary $50,000 - $60,000

• Performance bonuses

• Health and dental insurance options

• Paid Time Off (PTO) and holidays

• Opportunity to lead property enhancements and strategic initiatives

• Employee housing included!

Operations Manager Requirements & Qualifications:

• 5+ years of hotel or hospitality operations leadership experience

• Strong background managing front desk, housekeeping, and maintenance teams

• Proven ability to implement SOPs, drive RevPAR growth, and control operational costs

• Direct experience overseeing property maintenance including A/C, plumbing, electrical, and light construction

• Able to lead daily team briefings, conduct inspections, respond to guest feedback, and ensure seamless interdepartmental collaboration

Operations Manager Preferred Background & Skills:

• Experience with limited-service or independent hotels is a plus

• Familiarity with hotel software systems and financial reporting tools

• Experience with hotels near an airport preferred

Job Description

Operations Manager – St. Thomas, U.S. Virgin Islands

We’re looking for a hands-on and dynamic Operations Manager to elevate our guest experience, lead a passionate team, and oversee all facets of hotel operations. Open to relocation candidates, housing included!

Operations Manager Benefits and Compensation:

• Competitive base salary $50,000 - $60,000

• Performance bonuses

• Health and dental insurance options

• Paid Time Off (PTO) and holidays

• Opportunity to lead property enhancements and strategic initiatives

• Employee housing included!

Operations Manager Requirements & Qualifications:

• 5+ years of hotel or hospitality operations leadership experience

• Strong background managing front desk, housekeeping, and maintenance teams

• Proven ability to implement SOPs, drive RevPAR growth, and control operational costs

• Direct experience overseeing property maintenance including A/C, plumbing, electrical, and light construction

• Able to lead daily team briefings, conduct inspections, respond to guest feedback, and ensure seamless interdepartmental collaboration

Operations Manager Preferred Background & Skills:

• Experience with limited-service or independent hotels is a plus

• Familiarity with hotel software systems and financial reporting tools

• Experience with hotels near an airport preferred