5,446 Product Support jobs in the United States

Job Description

The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.

PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES

-       Troubleshoot and repair product returned via RMA.

-       Recover/restore client data.

-       Interact with Engineering and Product Development as requested, reporting on recurring product issues.

-       Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.

KNOWLEDGE AND SKILL REQUIREMENTS

-       Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!

-       The ability to write code for data recovery and understanding Linux are both a major plus!

-       Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.

-       Detail-oriented and ability to follow guidelines and instructions.

-       Ability to multi-task and work with minimum supervision.

-       Problem solving skills as well as an ability to prioritize work demands.

-       Two years of college or equivalent post-high school computer education.

-       Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
-       The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!). 

Job Description

Product Support Specialist – Arlington Heights, IL
$70,000 - $78,000/Annually + Benefits (Health, Dental, Vision) + PTO + Hybrid Schedule + 401K Match

We are a leading manufacturer of industrial safety equipment, providing essential solutions for manufacturing, warehousing, and construction environments across North America. With over 40 years of industry experience, our reputation is built on innovation, product reliability, and exceptional service.

We are currently seeking a Product Support Specialist to join our team. In this role, you will serve as a key point of contact between our company and customers, offering both administrative and technical support throughout the order and product lifecycle.

The role requires someone with a strong background in customer service within a manufacturing environment, combined with hands-on experience, troubleshooting product-related issues. Success in this role depends on the ability to manage technical support inquiries while delivering seamless, professional customer experience.

Responsibilities:

Customer Communication & Support

• Respond promptly and professionally to customer inquiries via phone and email.
• Serve as the primary point of contact for product-related questions and post-sale support.
• Build and maintain strong relationships with customers through consistent and helpful communication.

Technical Troubleshooting

• Provide first-level support for product functionality issues, usage questions, and general troubleshooting.
• Walk customers through troubleshooting steps and escalate more complex issues as needed.
• Assist with the creation and maintenance of technical support documentation and internal FAQs.

Order Management

• Manage customer orders from entry through to delivery and invoicing.
• Ensure accuracy in pricing, lead times, and customer-provided forecasts.
• Monitor and maintain visibility on inventory and finished goods availability.

Internal Coordination

• Collaborate with internal departments including production, warehouse, and engineering to resolve product or order-related concerns.
• Communicate material needs, production timelines, and shipping updates both internally and externally.
• Generate and manage reports related to customer-owned materials and product performance.

Qualifications:

• 4+ years of customer service experience in a manufacturing environment (required).
• Hands-on technical troubleshooting experience with a product (required).
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is a plus.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced setting.

Job Description

Becoming a successful leader is not only creating the conditions under which your team members are empowered to solve problems themselves, but also to know when they should do so. At Butler Machinery, our Product Support Managers do just that. We are looking for a Product Support Manager who can improve our metrics and identify areas of potential growth, all while making sure best safety practices are being followed. The Product Support Manager travels in their territory more than 50% of their time to build relationships and provide support on site.

Rapid City, SD Region: Oversees all Rapid City, Pierre, Chadron, and Kearney Parts and Service activities as well as provides some oversight to these functional areas in all of BMC stores.

This position is posted externally only.

Responsibilities:

• Assist Aftermarket Sales related to services growth offered by manufacturers.
• Provides input on used machine repairs.
• Review customer surveys and follow up with stores and departments to resolve poor ratings.
• Review financial statements and provides input in areas of concern.
• Provide recommendations to Operations, Store Managers, and Parts/Service Managers for improvements needed in efficiencies.
• Assists in making Goodwill decisions.
• Reviews Work in Progress, cash sales and collections.
• Assists with employee disputes or problems.
• Assists with Performance and Classification Reviews with Parts Manager, Service Managers and Service Support staff.
• Monitors all areas of safety and ensures compliance with MSHA, OSHA, BMC policies, etc.
• Monitors Parts and Service operations by using KPIs and other performance related reports.
• Monitor facility condition and compliance with contamination control guidelines.
• Assists in training Parts and Service Managers.
• Work with Caterpillar representatives on Dealer Excellence programs to grow our product support.
• Work with manufacturers on product quality issues.
• Assists in failure analysis decisions.
• Assist in parts inventory decisions.
• Assists with or advises in hiring and in terminations.
• Promotes and helps quote CSA’s.
• Provides input on Product Support promotions and advertising.

• Assists in conducting informational meetings with all company Parts and Service Managers.
• Participates in special projects as asked and as qualified.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• Technical or Business Degree or related experience in industry required
• Previous Parts and Service experience is required.
• Must have good leadership skills.
• Willingness and ability to travel (greater than 50%) to Butler location visits.
• Previous experience with department financials.
• Solid understanding of Warranty and Goodwill process.
• Excellent communication skills.
• Individual who is energetic and self-motivated.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Computer experience is essential with experience in Microsoft Office needed.
• Ability to work additional hours in the evening and weekends if needed.
• Must have and maintain a clean driving record.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
• Flexible Benefit Plans
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

EOE/Vet/Disability
#LI-Onsite

Job Description

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION –
SEATTLE, WA REGION PRODUCT SUPPORT MANAGER:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead their team.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see your career flourish, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO:

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in the Seattle region. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

WHAT YOU NEED:

• Prior successful management experience in a capital retail goods operation.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Job Description

Becoming a successful leader is not only creating the conditions under which your team members are empowered to solve problems themselves, but also to know when they should do so. At Butler Machinery, our Product Support Managers do just that. We are looking for a Product Support Manager who can improve our metrics and identify areas of potential growth, all while making sure best safety practices are being followed. The Product Support Manager travels in their territory more than 50% of their time to build relationships and provide support on site.

Rapid City, SD Region: Oversees all Rapid City, Pierre, Chadron, and Kearney Parts and Service activities as well as provides some oversight to these functional areas in all of BMC stores.

This position is posted externally only.

Responsibilities:

• Assist Aftermarket Sales related to services growth offered by manufacturers.
• Provides input on used machine repairs.
• Review customer surveys and follow up with stores and departments to resolve poor ratings.
• Review financial statements and provides input in areas of concern.
• Provide recommendations to Operations, Store Managers, and Parts/Service Managers for improvements needed in efficiencies.
• Assists in making Goodwill decisions.
• Reviews Work in Progress, cash sales and collections.
• Assists with employee disputes or problems.
• Assists with Performance and Classification Reviews with Parts Manager, Service Managers and Service Support staff.
• Monitors all areas of safety and ensures compliance with MSHA, OSHA, BMC policies, etc.
• Monitors Parts and Service operations by using KPIs and other performance related reports.
• Monitor facility condition and compliance with contamination control guidelines.
• Assists in training Parts and Service Managers.
• Work with Caterpillar representatives on Dealer Excellence programs to grow our product support.
• Work with manufacturers on product quality issues.
• Assists in failure analysis decisions.
• Assist in parts inventory decisions.
• Assists with or advises in hiring and in terminations.
• Promotes and helps quote CSA’s.
• Provides input on Product Support promotions and advertising.

• Assists in conducting informational meetings with all company Parts and Service Managers.
• Participates in special projects as asked and as qualified.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• Technical or Business Degree or related experience in industry required
• Previous Parts and Service experience is required.
• Must have good leadership skills.
• Willingness and ability to travel (greater than 50%) to Butler location visits.
• Previous experience with department financials.
• Solid understanding of Warranty and Goodwill process.
• Excellent communication skills.
• Individual who is energetic and self-motivated.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Computer experience is essential with experience in Microsoft Office needed.
• Ability to work additional hours in the evening and weekends if needed.
• Must have and maintain a clean driving record.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
• Flexible Benefit Plans
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

EOE/Vet/Disability
#LI-Onsite

Job Description

JOIN THE WAGNER FAMILY
Thank you for your interest in Wagner. We always have our eyes open for talented people who want to learn, grow and expand their capabilities with Wagner. From start to finish, you'll enjoy a fun and colorful career at Wagner. Wagner is small enough that you matter and large enough for you to make a difference. Wagner believes that people represent a company's most important asset. At Wagner, we strive to create an organization where everyone participates and efforts are focused toward continuous improvement. These improvements are driven by dedication, teamwork, and the innovation of the Wagner family.  
Our company participates in the US government's E-Verify process. In addition, all offers of employment are contingent on a background check.
 

YOUR BENEFITS
Our benefit package includes:
Starting at 4 weeks PTO per year
401(k) and a company match
Profit Sharing Medical + Company HSA contribution
Wellness Program
Dental
Vision
Life Insurance
Disability
6 Weeks Parental Leave
Long term care insurance
Tuition reimbursement
Employee Resource Groups
On-Site Café
On-Site Gym
 

Location:  Hybrid- Plymouth MN (onsite 2 days per week)
Employment Type:  Full time
Pay:  $58,000-70,000 + profit sharing

Are you mechanically inclined and passionate about helping people solve problems? Join our team as a Technical Service Representative and become the go-to expert for in-field support on Titan products.

As a Technical Service Representative , you will assist end-users, distributors, dealers, and sales reps with the operation, troubleshooting, and in-field technical support of Titan products. You'll be the first point of contact via phone, email, and chat, providing prompt and accurate solutions to customer inquiries.

This role is ideal for individuals with strong customer service experience and a mechanical background in fields like automotive, HVAC, or similar technical service and repair industries.

• Handle high volumes of technical support communications via phone, chat, and email.

• Provide operational guidance and troubleshoot issues with end-users and dealer networks.

• Utilize SAP for creating Warranty Orders, Return Orders, and Quality Notifications.

• Support Titan Authorized Service Centers in diagnosing and repairing equipment.

• Advocate for the customer by delivering top-tier service and promoting customer satisfaction.

• Collaborate with cross-functional teams including Engineering, Sales, and Quality.

• Make warranty determinations and authorize repairs or replacements when needed.

• Contribute to quality improvement efforts through detailed failure reporting.

• Perform other duties as assigned.

Required:

• Associate's degree in a mechanical or related field, or

• 3+ years' experience in technical service, equipment troubleshooting or repair

• Strong mechanical aptitude and problem-solving skills

• Effective written and verbal communication skills

• Basic proficiency with Microsoft Word, Excel, and PowerPoint

• Ability to multitask in a fast-paced environment

• Customer-centric mindset and service orientation

Preferred:

• Bilingual in Spanish

• Familiarity with SAP or similar systems

• A passion for helping others and solving complex problems

• Ability to explain technical information clearly and concisely

• Team-player attitude with a drive for continuous improvement

Live Our Values:
We believe in being Open, Cooperative, Accountable, Progressive , and Customer Centric  in everything we do.

Job Description

Description:

The Idaho Youth Ranch is one of the oldest non-profit agencies in the state of Idaho. Our mission:

We unite for Idaho’s youth by providing accessible programs and services that nurture hope, healing, and resilience.

Why unite with us? Because we are better together! Our team members enjoy a workplace where Relationships are the foundation, where we are all Committed to the same mission, where Growth is always possible, where we are treated with and show Compassion , where trust guides us to Transparency , and above all, where Joy sustains us.

What do we offer? In addition to contributing to our awesome mission, working at IYR has many advantages! Affordable medical and dental care, other voluntary benefits offerings, a 401(k) match, paid time off, an employee discount on purchases at our thrift stores, and working in a caring and compassionate environment just to name a few.

How will you impact our mission? Every position at Idaho Youth Ranch contributes to the success of our mission. As Purchased Product Support, you will be responsible for fulfilling weekly store orders, and assisting in purchased product split outs, quarterly inventories, and transfers to our retail stores. You can proudly tell your family and friends that you help nurture hope, healing, and resilience in Idaho’s youth by filling purchased product orders and shipping to our stores for sale; the profits of which go to fund our Programs and Services and make them accessible to all youth who need those services in Idaho.

Must Haves:

· Be at least 16 years of age

· Basic math, reading, and writing skills

· Ability to follow written and verbal instructions

· Basic computer skills including use of Microsoft Word and Excel

Our Purchased Product Support:

· Represents the Idaho Youth Ranch to donors and visitors

· Fills weekly purchased product orders accurately and on time

· Keeps purchased product organized, maintains accurate inventory, and assists in quarterly inventories

· Works with minimal supervision

This position would work between 8am and 5pm, Monday through Friday, 20 hours a week.

As a 501(c)(3) Non-Profit, the Idaho Youth Ranch is a qualifying employer for the Public Service Loan Forgiveness (PLSF) program. The PLSF offers student loan forgiveness on qualifying loans under specific conditions. Speak with your loan provider for more information.

This position is located in Idaho and candidates must be within a reasonable distance to our location

The Idaho Youth Ranch is an equal opportunity employer.

Job Description

We are looking for a skilled Product Support Engineer to join our team in Anaheim, California. In this role, you will provide advanced technical support for hardware and software, ensuring seamless device connectivity and customer satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, document solutions, and enhance the overall support process.

Responsibilities:
• Deliver technical support to customers through a ticketing system, addressing inquiries and resolving issues.
• Serve as the escalation point for complex hardware and software challenges, ensuring timely resolutions.
• Diagnose and resolve software issues related to device connectivity, mobile applications, firmware, and cloud services.
• Work closely with R& D and QA teams to identify root causes and implement effective solutions.
• Analyze logs, API responses, and perform basic database queries to investigate and address technical problems.
• Create and maintain internal knowledge base articles to document frequently encountered issues and solutions.
• Provide technical training and guidance to customer service teams to improve their support capabilities.
• Track and drive key performance metrics aligned with departmental and company objectives.
• Communicate with customers professionally and promptly to ensure a high level of satisfaction.• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 2 years of experience in technical support or software troubleshooting.
• Hands-on experience with hardware, including smart home appliances or IoT systems, is preferred.
• Proficiency in working with APIs, mobile applications (iOS/Android), and cloud platforms.
• Basic scripting or debugging skills using tools like Python, Postman, or Wireshark.
• Strong analytical and problem-solving abilities with excellent communication skills.
• Familiarity with Quality Assurance processes is a plus.
• Ability to collaborate effectively with global, cross-functional teams.

Job Description

ATR International is seeking a Product Support Representative for a major client in San Jose, CA!

Details: Provide support via inbound and outbound phone calls, e-mail, and other written correspondence.  This support includes, but is not limited to, technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration, and sending replacement parts as needed.

RESPONSIBILITIES:

• Respond to customers politely and attentively and maintain a professional, helpful attitude at all times
• Ability to immediately determine customer needs and resolve or route call appropriately
• Attend 3rd party and internal training as required
• Collect and enter customer interaction data for each call into customer management database
• Responsible for making sure telephone messages, callbacks, and voicemail messages are handled within expected timeframes

The ideal candidate will possess the following qualifications:

• Must possess strong verbal and written communication skills and have a professional demeanor
• 3+ years previous Customer Service experience
• Automotive troubleshooting and hands-on repair experience/hobbyist preferred
• Bilingual in Spanish or French preferred

Location: San Jose, CA

Hourly Rate: $25.00

Benefits include:

    -MEC/ACP Medical

    -Voluntary Dental, Vision, Life, Supplemental Income

    -401k (must meet requirements)

    -sick leave as required by state/county

ATR International Inc will not sponsor applicants for the following work visas H1B and STEM OPT I-983 form.